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Manager Patient Program Jobs in Hartford, CT (NOW HIRING)

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Manager Patient Program information

See Hartford, CT salary details

$35.8K

$69.4K

$115.5K

How much do manager patient program jobs pay per year?

As of Aug 9, 2026, the average yearly pay for manager patient program in Hartford, CT is $69,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $69,600.00 per year, depending on experience, location, and employer.

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What are common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are the roles and responsibilities of a Manager Patient Program?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.
What cities near Hartford, CT are hiring for Manager Patient Program jobs? Cities near Hartford, CT with the most Manager Patient Program job openings:
Manager Patient Program jobs near you

Manager of Patient Services

Shields Health Solutions

Springfield, MA • On-site

Full-time

Posted 24 days ago

Shields Health Solutions rating

8.3

Company rating: 8.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

12th of 112 rated pharmacies

Job description

Manager Patient Services
The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.
The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons
Key Responsibilities
  • Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
  • Coach and develop liaison team and instill Shields culture at health system partner site
  • Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
  • Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
  • Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
  • Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
  • Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
  • Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
  • Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
  • Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
  • Provide performance updates to Shields leadership team
  • Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
  • Ensures coverage for Specialty Liaisons when absent from work
  • Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
  • Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
  • Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
  • Identifies, assesses and contributes to continuous process improvement and optimization initiatives
  • Provides subject matter expertise to hospitals and clinics within their span of control
  • Other duties as assigned

Education & Experience
  • Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
  • 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
  • National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
  • Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
  • Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
  • This candidate will be able to quickly learn other programs and extract relevant information
  • Possess strong organizational skills is a must
  • Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
  • Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
  • Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
  • Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
  • Motivates and inspires
  • Results orientation
  • Relationship builder
  • Collaborative, team player
  • A passion to help people
  • Drive to succeed
  • Confidential

Job Salary:
An employee in this position can expect a salary rate between $65,000 and $90,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

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