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Manager Order To Cash Jobs in Rochester, NY (NOW HIRING)

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

... cash and order-to-delivery processes by ensuring accurate customer information, pricing, order ... Proven ability to manage competing priorities to resolve customer issues, coordinate service ...

GardaWorld

Armed Driver Cash Transport

Rochester, NY · On-site

$19.50/hr

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every ... After completing training on ATMs, the rate will increase to the starting rate of $23.50 Full-Time ...

Paychex

Order Management Specialist I

West Henrietta, NY · Remote

$18.75 - $25/hr

This is an exciting time to join our team as we continue to invest in innovation, simplify client ... Must maintain an all-inclusive knowledge base of products and services provided by Order Management ...

New

Liberty Pumps Inc.

Order Processor

Bergen, NY · On-site

Expected to report all unsafe activities and conditions to the Supervisor and/or Safety ... Problem solving, time management, and organizational skills a must. Requires independent judgment ...

GNC

Temp Store Manager

Batavia, NY · On-site

$19.50/hr

Including, but not limited to cash handling, inventory count and deposits according to GNC ... in order to promote the organizations mission and initiatives. At the end of 90 days, your ...

ASSA ABLOY

Order Entry Specialist

Gates, NY · On-site

$50K - $52K/yr

Sales Support Reports To: Manager of Customer Excellence Location: Rochester, NY Classification ... Enter orders which requires a basic understanding of product and stocking locations by customer ...

ASSA ABLOY

Order Entry Specialist

Rochester, NY · On-site

$50K - $52K/yr

Sales Support Reports To: Manager of Customer Excellence Location: Rochester, NY Classification ... Enter orders which requires a basic understanding of product and stocking locations by customer ...

Assa Abloy

Order Entry Specialist

Rochester, NY · On-site

$50K - $52K/yr

Sales Support Reports To: Manager of Customer Excellence Location: Rochester, NY Classification ... Enter orders which requires a basic understanding of product and stocking locations by customer ...

Walgreens

Shift Lead

Rochester, NY

$13.25 - $16.25/hr

Completes product returns, order voids, customer refunds, cash drops to the safe, and provides ... Assists manager or assistant store manager in evaluating and developing displays, including ...

Walgreens

Shift Lead

Canandaigua, NY

$13 - $16.25/hr

Completes product returns, order voids, customer refunds, cash drops to the safe, and provides ... Assists manager or assistant store manager in evaluating and developing displays, including ...

Walgreens

Shift Lead

Ontario, NY

$13.25 - $16.50/hr

Completes product returns, order voids, customer refunds, cash drops to the safe, and provides ... Assists manager or assistant store manager in evaluating and developing displays, including ...

Walgreens

Shift Lead

Canandaigua, NY · On-site

$13 - $16.25/hr

Completes product returns, order voids, customer refunds, cash drops to the safe, and provides ... Assists manager or assistant store manager in evaluating and developing displays, including ...

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All JobsOrder To Cash JobsManager Order To Cash JobsManager Order To Cash Jobs in Rochester, NY

Manager Order To Cash information

See Rochester, NY salary details

$28.1K

$69K

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How much do manager order to cash jobs pay per year?

As of Aug 26, 2026, the average yearly pay for manager order to cash in Rochester, NY is $68,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a Manager Order To Cash?

A Manager Order To Cash is a professional responsible for overseeing the entire order-to-cash process within a company. This includes managing the flow from customer order receipt through invoicing, delivery, and payment collection. Their primary goal is to ensure timely and accurate processing of orders, optimize cash flow, and maintain customer satisfaction. They often lead a team and collaborate with sales, finance, and operations departments to improve efficiency and resolve any issues in the process.

What are the key skills and qualifications needed to thrive as a Manager Order To Cash, and why are they important?

To thrive as a Manager Order To Cash, you need strong analytical abilities, process optimization experience, and a background in finance or business administration, often supported by a relevant degree. Familiarity with ERP systems like SAP or Oracle, knowledge of order management software, and certifications such as Six Sigma or PMP are highly valued. Exceptional leadership, communication, and problem-solving skills help drive team performance and foster cross-functional collaboration. These skills ensure efficient order-to-cash cycles, enhance cash flow, and support seamless customer experiences.

What are some common challenges faced by a Manager Order To Cash, and how can they be addressed?

A Manager Order To Cash often encounters challenges such as managing cross-departmental communication, ensuring timely invoicing and collections, and maintaining data accuracy throughout the order-to-cash cycle. These challenges can be addressed by implementing standardized processes, leveraging automation tools, and fostering close collaboration with sales, finance, and customer service teams. Regular training and performance reviews also help to identify bottlenecks and improve overall efficiency, ensuring smooth cash flow and customer satisfaction.

What are the most commonly searched types of Order To Cash jobs in Rochester, NY?

The most popular types of Order To Cash jobs in Rochester, NY are:

What are popular job titles related to Manager Order To Cash jobs in Rochester, NY?

For Manager Order To Cash jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Manager Order To Cash jobs in Rochester, NY look for?

The top searched job categories for Manager Order To Cash jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Manager Order To Cash jobs?

Cities near Rochester, NY with the most Manager Order To Cash job openings:

Manager Order To Cash jobs near you
Infographic showing various Manager Order To Cash job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $68,964 per year, or $33.2 per hour.

Customer Success Manager

Rochester, NY

Ambrell Corporation
Manufacturing • 51 - 200 employees
Learn more about Ambrell Corporationexternal

$85K - $95K/yr

Full-time

Posted 19 days ago

Job description

Description

The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout the order lifecycle. This role oversees customer communications, order management, issue resolution, global field service coordination, technician scheduling, service escalation, and process improvement initiatives that strengthen customer satisfaction and operational performance. The ideal candidate is a hands-on, customer-focused leader with a strong background in Electrical Engineering or field service for industrial capital equipment, exceptional communication skills, and a proven passion for building and leading high-performing, customer-centric teams.


Duties include, but are not limited to the following:

Lead, coach, and develop the direct and international distributor customer service teams to deliver responsive, accurate, and customer-focused support.

Oversee field service technicians, including service scheduling, dispatch coordination, workload prioritization, customer communication, and follow-up on completed service activities.

Coordinate installation, commissioning, preventive maintenance, troubleshooting, repair, and warranty service activities to ensure field service commitments are met.

Manage daily customer service operations, including order entry, order status updates, customer inquiries, return authorizations, service coordination, and issue escalation.

Serve as a primary escalation point for complex customer concerns, ensuring timely resolution and clear communication with internal and external stakeholders.

Partner cross-functionally with Engineering, Applications Engineering, Operations, Finance, Quality, and Supply Chain to support customer commitments and resolve barriers.

Monitor customer service performance metrics, including response time, order accuracy, backlog status, issue resolution, and customer satisfaction trends.

Support business processes from quote-to-cash and order-to-delivery processes by ensuring accurate customer information, pricing, order details, delivery expectations, and documentation.

Support service sales initiatives and revenue growth such as maintenance contracts, upgrades, and spare parts.

Ensure timely communication regarding lead times, shipment status, service needs, technician availability, warranty matters, and other customer-impacting updates.

Maintain customer service and field service standards, procedures, training materials, and service documentation to support consistency and scalability.

Promote a culture of accountability, teamwork, professionalism, safety, and continuous improvement within the customer service and field service functions.



PLEASE NOTE THAT WE ARE NOT OFFERING RELOCATION ASSISTANCE AT THIS TIME.

Requirements

  • Must have 3-5 years of Electrical Engineering experience
  • 3+ years of experience leading, supervising, or mentoring a customer service, field service or technical support team.
  •  5+ years of experience in customer service, customer success, inside sales support, order management, or field service coordination
  • Strong verbal and written communication skills
  •  Proven ability to manage competing priorities to resolve customer issues, coordinate service priorities, manage competing demands, and make sound decisions in a fast-paced environment
  • Proficient with Microsoft Suite products, ERP systems, and service management tools. 

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