At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... Manager (CSM) will be accountable for driving customer success, leading renewals, creating ...
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... Manager (CSM) will be accountable for driving customer success, leading renewals, creating ...
Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics). * Experience with Claude code, GitHub workflows, Archbee, and Jira.
Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics). * Experience with Claude code, GitHub workflows, Archbee, and Jira.
Onboarding Solutions Architect
Austin, TX · On-site
$62.50 - $82.25/hr
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... Ability to work collaboratively with diverse teams and manage multiple priorities effectively ...
Onboarding Solutions Architect
Austin, TX · On-site
$62.50 - $82.25/hr
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... Ability to work collaboratively with diverse teams and manage multiple priorities effectively ...
You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely. Job Responsibilities * Responsible for managing multi-million-dollar book of business ...
You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely. Job Responsibilities * Responsible for managing multi-million-dollar book of business ...
Lead Solution Architect
Austin, TX · On-site
... Optimizely solutions meet customer needs. Job Responsibilities Work is self-generated and self-directed based on manager approved goals Project scope becomes more strategic in nature Knowledge and ...
Lead Solution Architect
Austin, TX · On-site
... Optimizely solutions meet customer needs. Job Responsibilities Work is self-generated and self-directed based on manager approved goals Project scope becomes more strategic in nature Knowledge and ...
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... You will collaborate with sales operations managers, business systems analysts, and system admins ...
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... You will collaborate with sales operations managers, business systems analysts, and system admins ...
Software Development Engineer in Test
Austin, TX · On-site
$49.50 - $64/hr
This position will report to the Engineering Manager for the team that owns Optimizely's Web and Full Stack products. What you will do: * Develop tests and tools to ensure product quality throughout ...
Software Development Engineer in Test
Austin, TX · On-site
$49.50 - $64/hr
This position will report to the Engineering Manager for the team that owns Optimizely's Web and Full Stack products. What you will do: * Develop tests and tools to ensure product quality throughout ...
Senior Strategy Consultant
Austin, TX · On-site +1
... via Optimizely's Experimentation, Personalization, and Collaboration solutions. Our remote, global team is composed of Strategy Consultants, Solutions Architects, Designers, Project Managers ...
Senior Strategy Consultant
Austin, TX · On-site +1
... via Optimizely's Experimentation, Personalization, and Collaboration solutions. Our remote, global team is composed of Strategy Consultants, Solutions Architects, Designers, Project Managers ...
You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely. Job Responsibilities Responsible for managing multi-million-dollar book of business ...
You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely. Job Responsibilities Responsible for managing multi-million-dollar book of business ...
You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely. Job Responsibilities * Responsible for managing multi-million-dollar book of business ...
You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely. Job Responsibilities * Responsible for managing multi-million-dollar book of business ...
Build the experimentation program for EA Help-designing, setting up, and managing A/B and multivariate tests in Optimizely. * Define and maintain experimentation governance, including test intake ...
Build the experimentation program for EA Help-designing, setting up, and managing A/B and multivariate tests in Optimizely. * Define and maintain experimentation governance, including test intake ...
The role administers the experimentation platform (Optimizely primarily), defines targeting and ... Build and manage cohorts/segments using CDP and enterprise attributes (lifecycle status, behavioral ...
The role administers the experimentation platform (Optimizely primarily), defines targeting and ... Build and manage cohorts/segments using CDP and enterprise attributes (lifecycle status, behavioral ...
Support A/B testing and personalization experiments using Optimizely Required Skills * 2+ years of experience in SEO, digital marketing, or web content management * Hands-on experience with ...
Support A/B testing and personalization experiments using Optimizely Required Skills * 2+ years of experience in SEO, digital marketing, or web content management * Hands-on experience with ...
Site Reliability Engineer
$54.50 - $72.25/hr
... management * Scripting experience with Python, Bash, or PowerShell * Understanding of SPA performance concepts such as lazy loading and code splitting Nice to Have * Experience with Optimizely or ...
Site Reliability Engineer
$54.50 - $72.25/hr
... management * Scripting experience with Python, Bash, or PowerShell * Understanding of SPA performance concepts such as lazy loading and code splitting Nice to Have * Experience with Optimizely or ...
Previous experience running A/B tests (Optimizely experience a plus) * Analytical acumen and strong ... Stakeholder Management
Quick apply
Previous experience running A/B tests (Optimizely experience a plus) * Analytical acumen and strong ... Stakeholder Management
Previous experience running A/B tests (Optimizely experience a plus) * Analytical acumen and strong ... Stakeholder Management
Quick apply
Previous experience running A/B tests (Optimizely experience a plus) * Analytical acumen and strong ... Stakeholder Management
Digital Growth Program Manager JOB PURPOSE Own the operating process and delivery execution for web ... Familiarity with common tools (Optimizely/Target, GA/GA4, GTM, Jira/Wrike, reporting platforms)
Digital Growth Program Manager JOB PURPOSE Own the operating process and delivery execution for web ... Familiarity with common tools (Optimizely/Target, GA/GA4, GTM, Jira/Wrike, reporting platforms)
Head of Ecommerce
$145K/yr
Hands on experience with SEO/SEM and email (Optimizely, HubSpot, etc) * Experience managing cross-functional teams including marketing, technology, product and operations. * Strong understanding of e ...
Head of Ecommerce
$145K/yr
Hands on experience with SEO/SEM and email (Optimizely, HubSpot, etc) * Experience managing cross-functional teams including marketing, technology, product and operations. * Strong understanding of e ...
Senior Product Manager-Digital Experience
Coppell, TX · On-site
$117K - $155K/yr
... Optimizely, WordPress). • Strong understanding of digital analytics, SEO, and conversion ... management, and communication skills across cross‑functional teams. • Strong analytical and ...
Senior Product Manager-Digital Experience
Coppell, TX · On-site
$117K - $155K/yr
... Optimizely, WordPress). • Strong understanding of digital analytics, SEO, and conversion ... management, and communication skills across cross‑functional teams. • Strong analytical and ...
Manage the strategic development and optimization of community webpages on Lennar.com using 'Optimizely', ensuring a seamless, high-impact digital buyer journey. * Lead the structure and maintenance ...
Manage the strategic development and optimization of community webpages on Lennar.com using 'Optimizely', ensuring a seamless, high-impact digital buyer journey. * Lead the structure and maintenance ...
Manager Optimizely information
How does a Manager Optimizely typically collaborate with development and marketing teams to drive experimentation success?
A Manager Optimizely plays a key role in bridging the gap between technical and business teams by translating business goals into actionable experiments. They work closely with developers to implement and QA test variants, while also partnering with marketing and product teams to prioritize tests based on impact and feasibility. Regular communication and clear documentation are essential to ensure all stakeholders understand the experiment goals, timelines, and outcomes. This collaborative approach helps maximize the value of experimentation and fosters a data-driven culture within the organization.
What are Manager Optimizely roles?
A Manager Optimizely is responsible for overseeing the planning, execution, and optimization of digital experiments using the Optimizely platform. They work closely with marketing, product, and development teams to implement A/B tests and personalization strategies aimed at improving user experience and achieving business goals. Their responsibilities include managing experiment roadmaps, analyzing test results, and ensuring best practices in experimentation are followed. They also provide guidance to team members and stakeholders on leveraging Optimizely’s features for maximum impact.
What are the key skills and qualifications needed to thrive as a Manager Optimizely, and why are they important?
To thrive as a Manager Optimizely, you need expertise in digital marketing optimization, A/B testing methodologies, and a solid understanding of web analytics, often supported by a degree in marketing, IT, or a related field. Proficiency with the Optimizely platform, as well as familiarity with tools like Google Analytics and tag management systems, is typically required, along with relevant certifications. Strong project management, analytical thinking, and collaboration skills help drive impactful experimentation and communicate results to stakeholders. These capabilities are crucial for maximizing website performance, improving user experiences, and delivering measurable business outcomes.
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Job description
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction
The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.
As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth
Job Responsibilities
Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely' s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer's specific needs
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding account direction, project management issues through QBR's and scheduled meetings
Establish and maintain role as client advisor
Maintain an in-depth understanding of financial status of accounts at all times
Become a single point of contact for customers, partners, and internal sales for services opportunities
Knowledge and Experience
Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
Strong customer empathy and desire for own company's financial revenue growth
Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environment
Very good technical understanding
Basic Commercial understanding and experience
Ability to act autonomously
Very good presentation and communication skills
Strong negotiation skills
High level of energy & enthusiasm for Internet Marketing
Other digital / direct marketing disciplines an advantage
Knowledge of CRM tools (i.e. Salesforce and Gainsight)
Ability to work effectively on multiple projects
A passion for people, able to use your initiative and willing to go the extra mile
Have a "Can Do" attitude
Excellent written and verbal communication skills
Confident, self-motivated and driven to achieve
Experience in Customer Success operations in the digital marketing industry
Excellent planning and organizational skills
Interpersonal and communication skills
The ability to work effective across all parts of the organization
Deep understanding of value drivers in a recurring revenue company
Analytical and process oriented
Flexibility in scheduling, occasional travel might be required
Education
Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus
Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Championing Customer Needs
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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About Optimizely
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
2010