This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
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This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
Reporting directly to the Payvider Director for Contact Centre Operations, you'll lead a ... Partner closely with frontline Operations Managers, Strategy & Enablement teams, and People ...
Reporting directly to the Payvider Director for Contact Centre Operations, you'll lead a ... Partner closely with frontline Operations Managers, Strategy & Enablement teams, and People ...
We are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations ...
We are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations ...
Senior Operations Manager Rail & Transload Operations (On-site in the West Kootenays, BC)
Calgary, AB · On-site
Senior Operations Manager Rail & Transload Operations Trail, BC Position Summary The Senior Operations Manager is highly responsive, communicative, and proactive in managing contract performance ...
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Senior Operations Manager Rail & Transload Operations (On-site in the West Kootenays, BC)
Calgary, AB · On-site
Senior Operations Manager Rail & Transload Operations Trail, BC Position Summary The Senior Operations Manager is highly responsive, communicative, and proactive in managing contract performance ...
Summary Manager, Business Operations CAN The Manager, Business Operations CAN is responsible for driving organizational success through strategic planning, execution, and operational oversight while ...
Summary Manager, Business Operations CAN The Manager, Business Operations CAN is responsible for driving organizational success through strategic planning, execution, and operational oversight while ...
Summary Manager, Business Operations CAN The Manager, Business Operations CAN is responsible for driving organizational success through strategic planning, execution, and operational oversight while ...
Summary Manager, Business Operations CAN The Manager, Business Operations CAN is responsible for driving organizational success through strategic planning, execution, and operational oversight while ...
Youll work closely with our Operations Manager, operations team, and a small group of experienced technicians in a collaborative and supportive environment. Our shop team includes two journeyman ...
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Youll work closely with our Operations Manager, operations team, and a small group of experienced technicians in a collaborative and supportive environment. Our shop team includes two journeyman ...
Automotive Service Coordinator - DJs Garage, Banff
Banff, AB · On-site
CA$25 - CA$27/hr
You'll work closely with our Operations Manager, operations team, and a small group of experienced technicians in a collaborative and supportive environment. Our shop team includes two journeyman ...
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Automotive Service Coordinator - DJs Garage, Banff
Banff, AB · On-site
CA$25 - CA$27/hr
You'll work closely with our Operations Manager, operations team, and a small group of experienced technicians in a collaborative and supportive environment. Our shop team includes two journeyman ...
Automotive Service Coordinator - DJs Garage, Banff
Banff, AB · On-site
CA$25 - CA$27/hr
You'll work closely with our Operations Manager, operations team, and a small group of experienced technicians in a collaborative and supportive environment. Our shop team includes two journeyman ...
Automotive Service Coordinator - DJs Garage, Banff
Banff, AB · On-site
CA$25 - CA$27/hr
You'll work closely with our Operations Manager, operations team, and a small group of experienced technicians in a collaborative and supportive environment. Our shop team includes two journeyman ...
The Manager, IT Operations & Security leads day-to-day IT operations, end-user support, cybersecurity, Microsoft 365 administration, technology projects, vendor management, IT procurement, software ...
New
The Manager, IT Operations & Security leads day-to-day IT operations, end-user support, cybersecurity, Microsoft 365 administration, technology projects, vendor management, IT procurement, software ...
New
The Manager oversees operational readiness, instructional quality, staffing coordination, and seasonal execution across Snow School programs. Key Responsibilities Program Design and Portfolio ...
The Manager oversees operational readiness, instructional quality, staffing coordination, and seasonal execution across Snow School programs. Key Responsibilities Program Design and Portfolio ...
Reporting to the Manager, Operations Administration , you will be an important part of our team, assisting in the effective operations of our property management offices, while providing exceptional ...
Reporting to the Manager, Operations Administration , you will be an important part of our team, assisting in the effective operations of our property management offices, while providing exceptional ...
Reporting to the Manager, Operations Administration , you will be an important part of our team, assisting in the effective operations of our property management offices, while providing exceptional ...
Quick apply
Reporting to the Manager, Operations Administration , you will be an important part of our team, assisting in the effective operations of our property management offices, while providing exceptional ...
Account Manager
Calgary, AB · On-site
Knowledge and experience in turf, horticulture, and arboriculture management techniques * 2+ years in B2B client relations, service account management, or field operations (commercial services ...
Account Manager
Calgary, AB · On-site
Knowledge and experience in turf, horticulture, and arboriculture management techniques * 2+ years in B2B client relations, service account management, or field operations (commercial services ...
Account Manager
Calgary, AB · On-site
Knowledge and experience in turf, horticulture, and arboriculture management techniques * 2+ years in B2B client relations, service account management, or field operations (commercial services ...
Quick apply
Account Manager
Calgary, AB · On-site
Knowledge and experience in turf, horticulture, and arboriculture management techniques * 2+ years in B2B client relations, service account management, or field operations (commercial services ...
Retail Operations Execution and Training
Calgary, AB · On-site
CA$64K - CA$106K/yr
The Retail Execution Manager will be: * Teaching and training the store management and team on operations, Logistics, Receiving product flow, eCommerce and Operational Best Practices. * Developing ...
Retail Operations Execution and Training
Calgary, AB · On-site
CA$64K - CA$106K/yr
The Retail Execution Manager will be: * Teaching and training the store management and team on operations, Logistics, Receiving product flow, eCommerce and Operational Best Practices. * Developing ...
Reporting to the Pharmacy Operation Manager, the successful applicant will be responsible for the confidential organization, coordination, direction and profitability of the Pharmacy department. Our ...
Reporting to the Pharmacy Operation Manager, the successful applicant will be responsible for the confidential organization, coordination, direction and profitability of the Pharmacy department. Our ...
Store Supervisor, Operations
Calgary, AB · On-site
Lead and support team members to ensure excellent service and smooth operations. * Model ... management (ordering and receiving). * Verify IDs and ensure all sales follow Alberta liquor laws ...
Store Supervisor, Operations
Calgary, AB · On-site
Lead and support team members to ensure excellent service and smooth operations. * Model ... management (ordering and receiving). * Verify IDs and ensure all sales follow Alberta liquor laws ...
Director of operations
$125K - $150K/yr
Once the field is humming and you've hired your own Operations Manager, you'll lead our expansion - standing up new locations and integrating acquisitions as we move from five depots toward many more.
Director of operations
$125K - $150K/yr
Once the field is humming and you've hired your own Operations Manager, you'll lead our expansion - standing up new locations and integrating acquisitions as we move from five depots toward many more.
Manager Operations Manager information
What is the difference between Manager Operations Manager vs Operations Supervisor?
| Aspect | Manager Operations Manager | Operations Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple departments, develops strategies, manages budgets | Supervises daily operations, manages staff, ensures workflow efficiency |
| Required Credentials | Bachelor’s degree, management experience, possibly certifications | High school diploma or equivalent, supervisory experience |
| Work Environment | Office setting, strategic planning, cross-department coordination | On-site, hands-on supervision of operational tasks |
| Industry Usage | Common in corporate, manufacturing, logistics sectors | Common in retail, hospitality, manufacturing sectors |
The Manager Operations Manager typically handles strategic planning and oversees multiple departments, requiring higher-level credentials and experience. In contrast, the Operations Supervisor focuses on daily operational tasks and staff supervision. Both roles are essential for efficient business operations but differ in scope and responsibilities.
Is a manager operations manager a high paying job?
An Operations Manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a well-paying management role, especially for those with strong leadership skills and relevant certifications. Salaries often range from moderate to high, reflecting the responsibility of overseeing daily operations and team management.
How much should a manager operations manager be paid?
The average salary for an operations manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Senior or specialized operations managers with certifications like PMP or Six Sigma may earn higher compensation, and total pay can include bonuses and benefits.
What are the most commonly searched types of Operations Manager jobs in Canmore, AB? The most popular types of Operations Manager jobs in Canmore, AB are:
What cities near Canmore, AB are hiring for Manager Operations Manager jobs? Cities near Canmore, AB with the most Manager Operations Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 4 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development