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Manager Of Technology Jobs in Bothell, WA (NOW HIRING)

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

We act in the best interest of the runner * Word is Bond * We do what we say we'll do * Champion ... As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ...

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Manager Of Technology information

See Bothell, WA salary details

$38.6K

$108.2K

$213K

How much do manager of technology jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager of technology in Bothell, WA is $108,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $135,300.00 per year, depending on experience, location, and employer.

What does a manager of technology do?

A Manager of Technology oversees the planning, implementation, and maintenance of an organization's technology infrastructure. They lead teams of IT professionals, manage technology projects, and ensure that systems and software align with business goals. Their responsibilities often include budgeting, vendor management, and staying up-to-date with emerging technologies to drive innovation and efficiency within the company.

What are the key skills and qualifications needed to thrive as a manager of technology?

To thrive as a Manager of Technology, you need a strong background in IT management, systems architecture, and project leadership, typically supported by a degree in computer science or a related field. Familiarity with enterprise resource planning (ERP) systems, cloud platforms, and certifications like PMP or ITIL are commonly required. Exceptional communication, strategic thinking, and team leadership skills help you effectively guide technical teams and bridge the gap between IT and business goals. These abilities are vital for ensuring technological initiatives align with organizational objectives and are delivered efficiently.

What are some common challenges faced by a manager of technology when leading cross-functional teams?

As a Manager of Technology, one frequent challenge is ensuring effective communication among team members with diverse technical backgrounds and responsibilities. Balancing project priorities while aligning technical goals with business objectives can also be complex, especially when working with stakeholders from different departments. Additionally, adapting to rapidly changing technologies and guiding the team through transitions or upskilling initiatives requires strong leadership and strategic planning. Success in this role often depends on fostering collaboration, maintaining transparency, and proactively addressing obstacles as they arise.

What is the difference between Manager Of Technology vs Software Development Manager?

AspectManager Of TechnologySoftware Development Manager
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often certifications like PMP or ITILBachelor's in Computer Science or related; certifications like Scrum Master or PMP are common
Work EnvironmentOversees multiple tech teams, manages technology strategy, and aligns IT with business goalsLeads software development teams, manages project timelines, and ensures product delivery
Employer & Industry UsageUsed across industries for overseeing overall technology infrastructure and strategyPrimarily in software companies, focusing on product development and engineering teams

While both roles require strong technical backgrounds and leadership skills, the Manager Of Technology focuses on overall technology strategy and infrastructure, whereas the Software Development Manager concentrates on managing software projects and development teams.

What are the most commonly searched types of Of Technology jobs in Bothell, WA?

The most popular types of Of Technology jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Manager Of Technology jobs?

Cities near Bothell, WA with the most Manager Of Technology job openings:

Manager Of Technology jobs near you
Infographic showing various Manager Of Technology job openings in Bothell, WA as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $108,191 per year, or $52 per hour.

Manager, IT Service Desk

Brooks Running

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line. 

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:  

  • Runner First 
    • We act in the best interest of the runner
  • Word is Bond 
    • We do what we say we'll do 
  • Champion Heart  
    • We give our all in everything we do  
  • There is no "I" in Run 
    • We stay generous with our humanity 
  • Keep Moving 
    • We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there.   


Your Job:

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support services. You will lead the team to deliver exceptional customer service to Brooks employees. You will lead and oversee all Service Desk elements - incidents and requests with a focus on first contact resolution, managing staffing (including an outsourced Tier 1 Service Desk) to meet ever changing workflow needs, operational reporting, employee relations, site-based support and maintenance, inventory and asset management, and onboarding/offboarding employee technology support. You will leverage data and analytics to evaluate service and identify continuous improvement opportunities, drive innovation through automation and AI agents, and shift the organization from reactive support to incident prevention and an improved end-user experience. You will apply product management practices (e.g., roadmap, prioritization, and customer feedback loops) to deliver measurable service improvements.

Your Responsibilities:
  • People Leadership
  • Directly manage a team of 8-10 Support Analysts, in-person and remote, and oversee an outsourced Tier 1 Service Desk partner to ensure services are delivered successfully.
  • Lead, mentor, and coach a team of Analysts. Promote career development and manage the performance of the team using Brooks HR processes.
  • Manage work assignments and timelines.
  • Hire and manage information technology personnel and/or contractors to design, develop, implement, and improve service desk services.
  • Service Desk Leadership 
  • Lead a team of technology professionals to provide global service desk services for the Brooks organization.
  • Champion a customer obsession mindset in your team and across the organization. 
  • Build relationships with all business partners to ensure Service Desk services meet the business needs.
  • Define and manage industry standard service desk processes within the team and across regions.
  • Champion a "shift left" model for other IT teams that can enable service desk to provide first call resolution to employees.
  • Ensure service desk services are delivered within defined SLAs.
  • Identify areas for continuous improvement and strive for ongoing excellence.
  • Drive innovation through automation and AI agents (e.g., self-service, triage, knowledge search, and workflow automation) to improve speed to resolution and reduce ticket volume.
  • Establish an incident prevention program by partnering with IT teams to identify recurring issues, drive root-cause remediation, and improve knowledge, monitoring, and standard changes.
  • Own and continuously improve the end-user support experience across channels (portal, chat, phone, walk-up) by measuring satisfaction, reducing friction, and standardizing a high-quality, human-centered support journey.
  • Apply product management practices to Service Desk capabilities (define outcomes, maintain a service improvement roadmap, prioritize investments, and incorporate user feedback) to deliver measurable improvements. 
  • Drive consistency and standardization across the global team and ensure standard operating procedures are documented and followed to deliver expected service.
  • Deliver technology onboarding and offboarding services to the organization for new hires and separations.
  • Manage vendors and the outsourced Tier 1 Service Desk to ensure successful partnerships, clear accountability, quality assurance, and SLA performance that meet business objectives.
  • Collaborate with security, infrastructure, operations, service management, and application teams to deliver service operations to improve the business of IT.
  • Apply industry best practices in service operations for the Brooks technology organization.
  • Build and maintain successful partnerships with IT teams and Brooks' business partners.
  • Make recommendations for the purchase of technology resources; review and negotiate contracts and ensure vendor performance. 
Your Qualifications:
  • Bachelor's degree in Information Systems, Computer Science, Engineering, or related field; equivalent combination of education and years of experience can be considered in lieu of degree(s)
  • 7+ years of experience in progressive, relevant information technology within the infrastructure engineering area of IT
  • 3+ years of experience managing a Service Desk team with industry best practice knowledge in service operations and support
  • Certified in ITILv4 and applicable knowledge of the IT Service Management activities critical to running a successful IT service desk function
  • Experience building out a service desk function leveraging industry best practices and standards to deliver a high performing service
  • Experience applying product management disciplines (customer insights, roadmap/prioritization, value measurement) to improve IT services and the end-user experience.
  • Passionate about customer service
  • Ability to create new processing and successfully communicating changes to the impacted organizations
  • Experience working in a global environment with colleagues from different cultures
  • Direct people management experience with experiencing coaching, mentoring and successfully growing staff
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
  • Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
  • Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments' operations and/or morale; "connecting the dots"
  • Demonstration of innovation and initiative - always looking at improving our products and processes while also displaying a willingness to dive 

Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $117,244 - $175,918  per year. Base pay offered will vary depending on job-related knowledge, skills, and experience. 

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!

Benefits - Including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

Paid Time Off - Brooks offers generous time off, including five weeks of paid time off, eleven paid holidays, and paid sick and parental leave.

Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.

Perks - Including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. 

Location - You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.


At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.

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