Manager Of Program Operations Jobs in Wheeling, IL

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. 

MFS is spear-heading the Communities Partnering 4 Peace, a framework designed to provide comprehensive, long-term approach to reduce violence and gang activity. This framework will bring together community-driven strategies that will empower community-based organizations to intervene with those individuals at the highest risk of driving the violence while working with the overall resident population to transform perceptions and realities of their community. This holistic framework responds to high-risk incidents while also being proactive in preventing situations.

We are now hiring for a full-time Program Manager of Community Safety & Transit Operations to join our Metropolitan Peace Initiatives Team

SALARY:

• The average salary for this position will fall in the range of $58,000 and $70,371 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS: 

• Directly supervises all Senior Field Managers who serve as field-level operations leads coordinating staffing, schedules, and deployment strategies.
• Fosters an environment of open communication and collaboration, which builds a student-centered, community-focused team among all field staff and partners.
• Ensures that training and standards are operationalized with fidelity in the field by Senior Field Managers and partner agency staff.
• Coordinates a range of training programs for violence intervention, de-escalation, and situational awareness specific to navigating youth group behavior safely
  within a transit environment.
• Provides technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities, and use of evaluation feedback to inform practice.
• Actively participates in forums, meetings, and strategy sessions with community members, public officials, law enforcement (such as CPD and OEMC).
• Authorizes personnel actions, in consultation with Human Resources; promotes staff diversity; provides supervision, consultation and training to staff; and consistently evaluates performance, providing coaching and timely feedback as needed.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in public policy, public health, criminology, sociology, and or related field required.
• 4+ years of experience in training, street outreach, or equivalent.
• Experience supervising field managers, program supervisors, or operations leaders with increasing levels of responsibility.
• Experience operating violence interruption, street outreach, or community safety programs in high-traffic, mobile public spaces or 24-hour operational environments.
• Bilingual in Spanish and English preferred. 

TRAVEL/MOBILITY REQUIREMENTS:

Driving for work required with a personally owned vehicle

KNOWLEDGE, SKILLS, and ABILITIES:

• The ability to organize and cultivate leadership among a myriad of stakeholder groups and facilitate group meetings.
• The ability to develop curriculum, coordinate training, provide policy analysis, and be a dynamic presenter.
• Deep knowledge and cultural understanding of the community dynamics, youth travel patterns, and neighborhoods served by the CTA's Red, Orange, and Green Line corridors.
• Entrepreneurial, collaborative and a continuous learner.
• A commitment to social justice.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

 MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.