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Manager Of Program Operations Jobs in Addison, IL

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Manager Of Program Operations information

See Addison, IL salary details

$40.1K

$109.7K

$158.8K

How much do manager of program operations jobs pay per year?

As of Sep 14, 2026, the average yearly pay for manager of program operations in Addison, IL is $109,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $132,700.00 per year, depending on experience, location, and employer.

What does a manager of program operations do?

A Manager of Program Operations oversees the planning, coordination, and execution of programs within an organization. They ensure that projects are completed on time, within budget, and meet quality standards. This role involves managing teams, streamlining processes, tracking performance metrics, and collaborating with other departments to achieve program goals. They also identify areas for improvement and implement best practices to enhance overall efficiency.

What are the key skills and qualifications needed to thrive as a manager of program operations?

To excel as a Manager of Program Operations, a strong background in project management, budgeting, and process improvement is essential, usually supported by a bachelor's degree in business, operations management, or a related field. Familiarity with tools such as Microsoft Project, ERP systems, and PMP certification is often expected. Outstanding organizational, leadership, and communication skills help drive team performance and stakeholder alignment. These skills are vital for ensuring efficient program delivery, resource optimization, and achievement of organizational goals.

What are some common challenges faced by a manager of program operations, and how can they be effectively addressed?

One common challenge for Managers of Program Operations is balancing multiple program priorities while ensuring alignment with organizational goals. This often involves coordinating cross-functional teams, managing resource constraints, and adapting to shifting timelines. Effective communication, strong organizational skills, and proactive problem-solving are essential to navigate these complexities. Building strong relationships with stakeholders and maintaining clear documentation can also help in addressing challenges and ensuring program success.

What is the difference between Manager Of Program Operations vs Program Coordinator?

AspectManager Of Program OperationsProgram Coordinator
ResponsibilitiesOversees multiple programs, manages teams, develops strategies, and ensures program goals are met.Supports program activities, coordinates schedules, and assists with administrative tasks.
Required CredentialsBachelor’s degree, experience in program management, strong leadership skills.Bachelor’s degree often preferred, strong organizational skills, entry-level experience.
Work EnvironmentLeadership roles in office settings, often in non-profits, government, or corporate sectors.Support roles in similar environments, more focused on coordination and administration.

The Manager Of Program Operations typically holds a higher level of responsibility, overseeing multiple programs and teams, while the Program Coordinator focuses on supporting and executing specific program activities. Both roles require relevant experience and skills, but the manager position involves strategic planning and leadership.

What job categories do people searching Manager Of Program Operations jobs in Addison, IL look for?

The top searched job categories for Manager Of Program Operations jobs in Addison, IL are:

What cities near Addison, IL are hiring for Manager Of Program Operations jobs?

Cities near Addison, IL with the most Manager Of Program Operations job openings:

Manager Of Program Operations jobs near you
Infographic showing various Manager Of Program Operations job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $109,682 per year, or $52.7 per hour.

Manager of Operations (Chicago, IL / Hybrid)

Chicago, IL • On-site, Remote

FreedomCare
See more jobs at FreedomCareexternal

Full-time

Medical, Retirement

Posted 14 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Operations for our team in Illinos
This is a hybrid role at our office located in the Chicago, IL area. You will be required to work out of our IL office 3 times a week.
Department & Position Overview:
We are looking for a Manager of Operations who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things.
The Manager of Operations is responsible for overseeing Illinois operations for the Home Services Program (HSP). This role ensures that referrals, program eligibility workflows, service authorizations, caregiver onboarding and training, service delivery, documentation, billing readiness, quality assurance, and compliance operations are executed accurately and consistently.
This position owns day-to-day operations for the Illinois HSP market and is accountable for ensuring authorized services are delivered according to the customer's approved service plan, applicable Illinois HSP requirements, and company policy. The Manager partners closely with clinical leadership, compliance, intake/enrollment, Illinois Department of Human Services/Division of Rehabilitation Services (IDHS/DRS) stakeholders, payroll, billing, HR, training, and technology teams to ensure operational performance and regulatory readiness.
The position is accountable for ensuring that referrals become compliant service records, authorized service plans are implemented timely, caregivers are properly onboarded and trained, services are documented correctly, and customer/caregiver issues are resolved through clear operational workflows.
The Manager of Operations will manage operations toward growth, service quality, caregiver and customer experience, compliance performance, audit readiness, timely issue resolution, and profitability. The role monitors operational data, identifies risk trends, and implements process improvements to support safe, compliant, and scalable HSP service delivery.
Every Day You Will:
  • Serve as the operational leader for Illinois Home Services Program operations, ensuring efficient, compliant, customer-centered service delivery aligned with HSP requirements and company standards.
  • Lead implementation and optimization of Illinois operational infrastructure, workflows, staffing models, technology use, SOPs, desk guides, training materials, and performance controls to support compliant growth and service delivery.
  • Manage day-to-day HSP operations from referral intake through service authorization, caregiver onboarding, start of care, ongoing service delivery, monitoring, documentation, issue resolution, and audit readiness.
  • Support compliant market growth by building strong operational relationships with IDHS/DRS program stakeholders, referral sources, community organizations, customers, caregivers, and internal growth teams.
  • Hire, train, manage, and develop Illinois operations staff, while coordinating cross-functionally with compliance, clinical, technology, product, payroll, billing, HR, training, and internal support teams.
  • Monitor quality, compliance, and operational metrics, including referral conversion, service start timeliness, authorization alignment, caregiver onboarding and training completion, documentation completion, service gaps, incidents, complaints, caregiver retention, customer satisfaction, and audit readiness.
  • Oversee Illinois HSP operational compliance, including caregiver qualification files, required orientation and training records, service authorizations, service-plan alignment, required customer and caregiver documentation, incident and complaint workflows, documentation quality, and corrective actions.
  • Ensure services are delivered according to the customer's authorized HSP service plan, including approved services, hours, schedule, documentation requirements, and escalation of discrepancies or changes affecting service delivery.
  • Monitor service delivery against authorization and billing requirements, including timekeeping/EVV where applicable, timesheet accuracy, missed or late services, service gaps, and prevention of over- or under-utilization.
  • Lead root-cause analysis and corrective action planning for operational deficiencies, including documentation gaps, late service starts, caregiver noncompliance, service-plan mismatches, complaints, incidents, and audit findings.
  • Partner with technology and product teams to improve referral management, authorization tracking, onboarding, documentation review, timekeeping, compliance reporting, and operational dashboards.
  • Create and enforce processes and policies that simplify work, incorporate feedback, improve quality of service, and support a positive culture aligned with FreedomCare core values.
  • Maintain working knowledge of applicable Illinois HSP requirements, including 89 Ill. Admin. Code Part 686, IDHS/DRS program guidance, and internal compliance policies affecting Illinois operations.

Ideal Candidate Will Possess:
  • Bachelor's degree in healthcare administration, business, operations, public health, social services, or related field preferred; equivalent relevant experience may be considered.
  • 5+ years of operations leadership experience, preferably in Medicaid, home and community-based services, personal assistance/home services, disability services, or healthcare operations.
  • Experience managing multi-function teams in a regulated healthcare environment, including performance management, workflow design, training, quality monitoring, and compliance accountability.
  • Working knowledge of the Illinois Home Services Program, service plans/authorizations, caregiver onboarding and training, service documentation, and audit readiness preferred.
  • Experience with Illinois DHS/Division of Rehabilitation Services, HSP, or comparable HCBS programs strongly preferred.
  • Experience partnering with state program staff, referral partners, compliance teams, billing/payroll teams, and operational leadership preferred.
  • Experience using healthcare operations systems, CRM/referral systems, timekeeping/EVV systems, payroll/billing workflows, and reporting dashboards preferred.
  • Must possess strong operational leadership experience with the ability to support compliant growth, referral conversion, stakeholder relationships, and scalable service delivery.
  • Demonstrated ability to think outside the box, developing strategy and turning it into tangible results
  • Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees
  • Passion for improving home care and for leveraging technology to improve lives
  • Ability to utilize technology to advance company initiatives
  • Energized by ambitious goals and working in a fast-paced environment
  • Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
  • Great interpersonal skills: you're able to bring people along, inspire them, ask tough questions, and hold people accountable
  • An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality
  • A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning

Preferred Candidate will Possess:
  • Master's Degree in healthcare administration or business administration
  • 5 + years of experience in the IL Home Services Program (HSP)

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $100,000 and $120,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$100,000-$120,000 USD

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