Manager Of Operations Jobs in Rio Rancho, NM (NOW HIRING)

Herzog Transit Services, Inc. is currently seeking a Manager of Training & Compliance in Albuquerque, NM to join our team.

Duties and Responsibilities:

*This is a non-exhaustive overview of the job duties for this position.

• Develop, schedule, and deliver training and development programs for Commuter Rail employees, including but not limited to new hire training, annual rules training, and training on applicable regulations.
• Conduct follow-up assessments of completed training programs to evaluate effectiveness and measure results; modify programs as needed. Develop effective training materials utilizing a variety of instructional methods and media. Collaborate closely with subject matter experts to evaluate and improve training tools and methodologies.
• Develop trainer development programs and coach employees involved in training efforts, fostering professional growth and development opportunities. Maintain knowledge of continuous improvement principles, policies, and procedures.
• Work closely with the Safety Department in all interactions with other departments to ensure consistent safety messaging and compliance.
• Assist with internal accident and incident investigations.
• Participate in efficiency testing activities, including but not limited to joint testing and testing with FRA inspectors, state regulators, tenant railroads, and agency representatives.
• Implement HTSI standards, rules, and processes in response to regulatory requirements (such as FRA Safety Advisories) and corrective actions resulting from internal investigations.
• Participate in internal audits across all project departments and railroad disciplines.
• Ensure quality of service through field audits and operational assessments.
• Maintain strong relationships with departmental managers to identify training needs, develop course materials, and gather feedback for continuous improvement.
• Lead by example and work effectively with a diverse workforce at all organizational levels.
• Document and report all training and audit results in a timely and accurate manner.
• Follow established safety procedures and maintain a safe working environment.
• Collaborate with and support project team members by demonstrating a servant leadership mindset and a commitment to continuous learning.
• Provide hands-on instruction and guidance to employees, demonstrating proper techniques and procedures for performing required tasks in a variety of railroad environments.
• Be available, as needed, to support continuous railroad operations on a 24/7 basis. On-call responsibilities will be shared among team members and managers.
• Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• An associate’s degree in education, business, or closely related field, preferred (can be substituted with 5 years passenger railroad experience).
• Roadway Worker qualification or have the ability to become Roadway Worker qualified, within 30 days of start date.
• Engineer and/or Conductor certification preferred.
• Five years of experience in the railroad industry, with at least two years in passenger service.
• Experience in education, training, and/or mentoring peers, preferably in a commuter rail environment.
• Working knowledge of Federal Railroad Administration (FRA) rules and regulations, preferably in multiple disciplines, e.g. Operations, Mechanical, Track, and Signal.
• Working knowledge of standard railroad rules and operating practices. Knowledge of General Code of Operating Rules (GCOR) is preferred.
• Ability to work with common software including Microsoft Word, PowerPoint, Teams, Excel, and Outlook is required

• Candidate must have the ability to research and interpret rules, regulations, directives, and contract language and apply applicable procedures or processes.

• Experience working within an Organized Labor environment preferred.

Pre-Employment Requirements:

• Subject to pre-employment background check and motor vehicle report review.
• Maintain a valid driver’s license and endorsements as required per position.
• Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
• Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements:

The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This is a non-exhaustive overview of the physical requirements of this job.

• Perform light work, occasionally exerting up to 20 pounds of force.
• Able to walk on uneven surfaces.
• Occasionally ascend/descend step ladders and/or stairs.
• Regularly sit and stand for an extended period of time.
• Regularly kneel, bend, and squat.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals.
• Able to work in conditions with loud noise; work on/around heavy/moving machinery.
• Able to work outdoors in all weather conditions (hot, cold, rain, snow, and sleet).

Safety:

• Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all. 

Benefits:

• Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Why Herzog:

Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas.

Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects. 

We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence.

Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results. 

Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team.

We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.

It is the policy of Herzog Transit Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.