Manager Of Operations Jobs in Georgetown, TX (NOW HIRING)

General Administrative Responsibilities

Collective Bargaining

•    Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
•    Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

•      Document, recommend and effectuate discipline at all levels
•     Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
•   Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

•    Direct and effectuate CCH management policies and practices
•   Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

•    Contribute to the management of CCH staff and CCH' systemic development and success
•    Discuss and develop CCH system policy and procedure
•     Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
•       Work with Labor Relations to discern past practice when necessary.

Typical Duties

           Manages and oversees all aspects of center operations and provision of patient care services

         Accounts for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance

         Reviews routine and ad-hoc reports that provide information on practice volumes, cycle time, provider productivity, fiscal year (FY) statistics, sharing information with staff

         Maintains and approves provider templates to ensure they meet the standards set forth by System goals; discusses variances with lead provider and develops action plan as required

         Ensures that all practice Provider and ancillary encounters are billed within the established timeframe

         Manages center's operating and capital budget, monitors personnel and general expenses, responding to variances  

         Ensures that staff fully utilize IT systems and are up to date on CCH registration and insurance plans requirements

         Prepares and posts schedules in a timely manner to ensure adequate staffing coverage on a daily basis

         Monitors vacancy and turnover rates.  Develops action plans to meet daily requirements that provide appropriate standards of care

         Recommends adjustment for ongoing staffing model in accordance with care needs of the population

         Audits staff productivity and develops established benchmarks for performance- addresses performance deficits with individualized staff improvement plans

         Maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures and non-adherence to clinical practice standard

         Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster

         Ensures staff meets PCMH and clinical practice requirements, including providing patient access, doing daily huddles, patient screening, pre visit planning, reminder calls and follow-up calls to increase show rates

         Oversees and maintains timekeeping for staff and maintains acceptable levels of overtime

         Handles Patient Complaints and initiates Recovery; documents, tracks patient concerns and conducts patient interviews and follow-up

         Responds to EMERS reports in an acceptable time frame

         Monitors Press-Ganey data regularly.  Reviews and disseminates to staff with subsequent plans to improve the patient experience

         Converses and engages patients to collect feedback and to address concerns related to patient experience

         Tracks patient activity daily through dashboard, identifying trends

         Orders all medical consumables, office supplies, printed forms, according to established procedures for P-Suite

         Maintains inventory of all office and clinical supplies; Ensures appropriate storage in accordance with safety and regulatory requirements

         Submits invoices for payment to vendors for supplies, services and equipment received

         Implements evidence-based standards of clinical practice to support PCMH concepts, population health, quality improvement and the Triple AIM (excellent quality and service and efficiency)/ simultaneously improving the health of the population, enhancing the experience and outcomes for the patient, and reducing per capita cost of care

         Tracks clinical performance indicators and develops action plans

         Identifies opportunities for process improvement and initiates improvement efforts within the clinic to increase or exceed established metrics

         Performs other duties as assigned

Minimum Qualifications

         Bachelor's degree from an accredited college or university is required. (Must provide proof at time of interview)

         Three (3) years of experience in a health care environment or clinical practice is required. 

         One (1) year of supervisory or management experience is required. 

         Experience working with budgets is required. 

         Proficiency using Microsoft Office (Word, Excel, Outlook) is required. 

         Travel to various Cook County Health and CCH work sites is required. 

         Ability to work flexible schedules, including evenings and weekends is required.

Preferred Qualifications

         Previous work experience in a union environment

         Certification in one or more of the following areas: Certified Medical Manager, Certified Physician Practice Manager, Certified Medical Practice Executive, Certified Medical Office Manager, or Certified Administrator in Physician Practice Management

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of  application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.