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Manager Of Learning And Development Jobs in Providence, RI

The Learning Experience

Day Care Teacher

South Easton, MA · On-site

$17 - $22/hr

... stages of early childhood development and engages children in hands-on learning activities that ... will be made by the management of this franchisee. All inquiries about employment at this ...

The Learning Experience

Infant Teacher

Stoughton, MA · On-site

$18 - $22.50/hr

... management, behavior management and a love for teaching young children? Well then this is the ... stages of early childhood development and engages children in hands-on learning activities that ...

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All JobsOf Learning And Development JobsManager Of Learning And Development JobsManager Of Learning And Development Jobs in Providence, RI

Manager Of Learning And Development information

See Providence, RI salary details

$51.5K

$100.7K

$135.9K

How much do manager of learning and development jobs pay per year?

As of Aug 11, 2026, the average yearly pay for manager of learning and development in Providence, RI is $100,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,400.00 and $116,700.00 per year, depending on experience, location, and employer.

What does a manager of learning and development do?

A Manager of Learning and Development is responsible for overseeing the training and professional growth programs within an organization. They assess training needs, design and implement learning initiatives, and evaluate their effectiveness to ensure employees have the skills required for their roles. Additionally, they work with leadership to align development strategies with business goals and foster a culture of continuous learning.

What are some common challenges faced by a manager of learning and development, and how can they be overcome?

A Manager of Learning and Development often faces challenges such as aligning training programs with organizational goals, engaging diverse learners, and measuring the effectiveness of learning initiatives. Overcoming these challenges requires strong collaboration with department leaders to understand business needs, leveraging a variety of training methods to accommodate different learning styles, and implementing robust evaluation metrics to assess program impact. Staying current with instructional technologies and fostering a culture of continuous learning also help ensure that development initiatives remain relevant and effective.

What is the difference between Manager Of Learning And Development vs Learning Coordinator?

AspectManager Of Learning And DevelopmentLearning Coordinator
CredentialsBachelor's degree, certifications in training or HR (e.g., CPLP)Bachelor's degree, training or education background
Work EnvironmentStrategic planning, team management, policy developmentOrganizing training sessions, administrative support
Employer & IndustryCorporate, educational, or nonprofit sectorsEducational institutions, corporate training departments
Search & Comparison IntentUnderstanding leadership roles in L&DEntry-level or support roles in training

The Manager Of Learning And Development oversees training strategies, manages teams, and aligns learning initiatives with organizational goals. In contrast, a Learning Coordinator primarily handles logistical tasks like organizing training sessions and supporting trainers. While both roles focus on employee development, the Manager Of Learning And Development has a broader strategic and leadership scope, making it a higher-level position within the learning and development field.

What are the key skills and qualifications needed to thrive as a manager of learning and development?

To thrive as a Manager of Learning and Development, you need expertise in instructional design, adult learning principles, and organizational development, typically supported by a degree in education, HR, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and certifications such as CPLP or SHRM-CP are often required. Strong leadership, communication, and project management skills help you inspire teams and drive organizational learning initiatives. These competencies are vital for effectively developing talent, fostering employee engagement, and supporting business goals through impactful learning programs.
What are popular job titles related to Manager Of Learning And Development jobs in Providence, RI? For Manager Of Learning And Development jobs in Providence, RI, the most frequently searched job titles are:
What job categories do people searching Manager Of Learning And Development jobs in Providence, RI look for? The top searched job categories for Manager Of Learning And Development jobs in Providence, RI are:
Manager Of Learning And Development jobs near you
Infographic showing various Manager Of Learning And Development job openings in Providence, RI as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $100,718 per year, or $48.4 per hour.

Manager of Collections

Encore Fire Protection

Pawtucket, RI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Encore Fire Protection rating

6.8

Company rating: 6.8 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

28th of 37 rated health and safety providers

Job description

Who We Are
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.
Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.
The Opportunity
The Manager, Collections is responsible for leading Encore's collections function during a period of significant organizational growth and transformation. This role directly oversees a team of AR Team Leads, each managing a pod of AR Collectors, and is accountable for driving collections' performance and reducing Days Sales Outstanding (DSO) across a high-volume, decentralized customer base.
This is a high-visibility role with direct impact on Encore's financial performance. The ideal candidate is an experienced collections leader with a track record of building teams, driving results, and implementing the operational discipline needed to move the needle on aged AR.
Key Responsibilities
Team Leadership & Development
  • Directly manage 4-5 AR Team Leads, each overseeing a pod of AR Collectors, providing coaching, accountability, and day-to-day direction.
  • Set clear performance expectations, monitor individual and team output, and conduct regular one-on-ones and performance reviews.
  • Drive a culture of urgency, accountability, and continuous improvement across the collections team.
  • Support onboarding and development of temporary collector staff as the team scales during the aged AR remediation sprint.
  • Identify high-potential team members and create development opportunities to build long-term bench strength.

Collections Performance & Execution
  • Own collections outcomes across assigned customer portfolios, including aged AR reduction, DSO improvement, and overall collections performance.
  • Monitor collections activity at the pod and individual level; identify underperforming accounts and drive escalation strategies.
  • Oversee prioritization of collector workloads, ensuring high-balance and high-risk accounts receive appropriate focus.
  • Manage escalation pathways including customer disputes, promise-to-pay follow-through, lien filing coordination, and agency referrals.
  • Track and report on weekly and monthly collections KPIs to the Director of Accounts Receivable and senior leadership.

Process & Technology
  • Serve as a key user and process owner within Esker, ensuring collectors follow established workflows and automation is leveraged effectively.
  • Identify gaps in collector guidelines, escalation procedures, and follow-up cadences; implement improvements in partnership with AR leadership.
  • Partner with the Manager, AR Operations to align collections activity with billing accuracy, dispute resolution, and customer portal compliance.
  • Support continuous improvement initiatives targeting invoice quality, dispute root-cause reduction, and collector productivity.

Customer Engagement & Dispute Resolution
  • Serve as a senior point of escalation for complex or high-balance customer disputes, coordinating resolution with branch operations and billing teams.
  • Maintain a customer-first approach throughout the collections process, balancing urgency with relationship preservation.
  • Ensure collectors document all customer interactions, commitments, and dispute details accurately within Esker.

Reporting & Cross-Functional Collaboration
  • Prepare and present collections performance reporting to AR leadership, including aging analysis, collection trends, and collector-level scorecards.
  • Collaborate with branch operations, project management, and finance stakeholders to resolve root causes of non-payment.
  • Partner with the Director of Accounts Receivable on strategic initiatives including AR transformation, location-level performance improvement plans, and vendor management.

What You Bring to the Table
  • 5+ years of experience in accounts receivable or collections, with at least 2+ years in a management role overseeing a team of collectors or team leads.
  • Demonstrated track record of driving measurable improvements in DSO, aged AR reduction, or collections recovery in a high-volume environment.
  • Experience leading collections operations in a decentralized, multi-location, or field services business strongly preferred.
  • Proficiency with collections management platforms (Esker experience a plus) and Microsoft Office Suite, particularly Excel.
  • Strong analytical skills with the ability to interpret AR aging reports, identify trends, and translate data into action plans.
  • Excellent leadership, communication, and interpersonal skills with the ability to motivate and manage a large team through change.
  • Ability to manage competing priorities in a fast-paced environment and maintain focus on high-impact activities.
  • Bachelor's degree in accounting, finance, business, or a related field preferred; equivalent experience considered.

Beyond the Paycheck
At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:
  • Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
  • Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
  • Flexible Dress Code: Upon joining, you'll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
  • People-Focused Culture: We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.
  • Tools for Success: Access to leading-edge web-based productivity tools.
  • Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
  • Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
  • Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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