Manager Of Infrastructure Services Jobs (NOW HIRING)

Director of Infrastructure

Job Type: Direct Hire

Location: Hybrid; 3 days in office; RiNo Neighborhood

Work Setting: Hybrid (3 days on-site)

Rate: $160,000-$180,000 annually, based upon experience

Position Summary

Unison Systems is looking for a skilled Director of Infrastructure for our client located in Denver, CO. This strategic and operationally focused leader is responsible for the delivery, performance, and continuous improvement of the enterprise IT infrastructure services that power resort and enterprise operations. The role oversees day-to-day operations across multiple core functions—including Enterprise Network Operations, Enterprise Systems Operations, and Database Administration—each led by experienced managers, while directly managing individuals focused on operational project delivery and process optimization. As a leader within the Shared Services IT organization, the Director ensures infrastructure services remain reliable, scalable, secure, and aligned with the needs of the client''s resorts, enterprise initiatives, and strategic growth.

Key Responsibilities

• Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services, including network, systems, and database operations.
• Ensure high availability, performance, and resilience of infrastructure platforms through continuous monitoring, exemplary service request/incident management, and proactive maintenance.
• Drive continuous improvement of operational processes and service delivery models through the development and execution of operational runbooks, playbooks, and SOPs.
• Establish and monitor SLAs, KPIs, and operational metrics to drive accountability and service excellence, leveraging data analytics and performance management tools, including developing business cases for incremental investment in tooling.
• Provide strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains, setting clear goals and offering coaching and mentorship.
• Recommend staffing levels, allocate resources, and set priorities for the department.
• Provide strategic oversight and guidance for infrastructure-impacting projects, including enterprise initiatives, resort-specific projects, capital expansions, and M&A integrations.
• Foster cross-functional collaboration between enterprise IT teams, resort IT teams, and business stakeholders, ensuring operational readiness and support planning for new systems and infrastructure deployments.
• Ensure compliance with enterprise standards, security policies, and regulatory requirements, partnering with IT Security, Compliance & Privacy and participating in audits, risk assessments, and business continuity planning.
• Maintain accountability for operational budgets, forecasting, and cost optimization, and oversee vendor relationships, contracts, and service performance for Infrastructure Operations.

Required Qualifications

• Bachelor''s Degree or equivalent experience.
• Minimum 10 years'' relevant experience with progression through more complex environments and breadth of functional and supervisory responsibility in directing and managing staff.
• Minimum 5 years'' leadership experience, including prior experience managing other managers.
• Demonstrated experience leading large, distributed enterprise IT infrastructure operations teams spanning multiple functional domains, with proven ability to lead and develop people managers.
• Proven track record of driving efficiency in IT operations through a thorough understanding of needs, constraints, and innovative technology and process opportunities.
• Expert knowledge of data center infrastructure operations, including regional colocation and distributed/edge-compute models.
• Advanced knowledge of cloud computing strategy, public/private/hybrid cloud, PaaS, SaaS, and service management, including financial modeling of cloud versus on-premise deployment models.
• Advanced knowledge of virtualization, hypervisor management, automation, and orchestration, including specific experience implementing and managing HCI environments.
• Functional knowledge and experience managing Active Directory Domain Services and Windows ancillary services such as group policy, certificate authority/PKI, and DNS.
• Functional knowledge and experience managing Microsoft Entra ID / M365 and hybrid identity and access environments.
• Functional knowledge of wide area networking, software-defined networking, load balancing, proxies, switches, routers, firewalls, and network monitoring.
• Functional knowledge and experience managing SQL Server database administration functions.
• Experience leading the conception, implementation, and ongoing management of enterprise-wide monitoring, automation, and incident response tools.
• Strong knowledge of ITIL practices and operational frameworks.
• Functional knowledge of regulatory compliance and standards such as PCI, SOX, GDPR, and CCPA.
• Excellent verbal and written communication skills with a wide range of audiences, including technologists, executives, and business stakeholders.
• Proven track record of effective vendor management and negotiation.
• Demonstrated ability to manage financials, budgeting, procurement processes, accounts payable/receivable, and forecasting models.

Preferred Qualifications (Nice to Have)

• MBA or equivalent experience.
• Experience in infrastructure operations in hospitality, resort, or outdoor sports and recreation.
• Experience in Mergers and Acquisitions.
• ITIL v3 or v4 Foundations certification.
• Broad industry certifications such as CDCP, CDCS, CGEIT, CCNA, CCNP, CCIE, CISSP, or CISM.

How to Apply

To submit your résumé, complete a brief candidate profile along with a note about the specific skills and qualifications you have for this role . We review every application and respond to qualified candidates promptly, so tell us why you’re a fit!

About Unison Systems

Unison Systems is a national IT & Engineering Services firm that delivers secure, innovative technology solutions and resources for our clients ranging from the Fortune 500 to the U.S. Navy. We bring together the strongest talent and tools in the business to solve complex problems and build solutions that make a measurable impact. At Unison, we invest in our people, foster a collaborative culture, and give our team the opportunity to learn and grow their careers. Unison is an equal opportunity employer. We are committed to creating an inclusive environment for all employees, and we do not discriminate on the basis of race, color, religion, sex, national origin, disability, or veteran status.