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Manager Of Event Operations Jobs in Wisconsin (NOW HIRING)

Potawatomi Casino Hotel

Events Manager

Milwaukee, WI · On-site

... all event related details and needs are met for the successful execution of catering events ... Ensure effective communication of client needs from catering to appropriate operational departments.

Wisconsin

Student Athletic Event Leads

Stevens Point, WI · On-site

$12/hr

... management, leadership, communication, customer service, and athletic administration. Essential Duties and Responsibilities Event Operations * Assist in the preparation, setup, and breakdown of ...

Cohen & Co.

Marketing Events Manager

Milwaukee, WI · On-site

$90K - $100K/yr

Analyze event operations and suggest areas for improvement, including providing expertise on the ... Education & Requirements: * 4-6 years of progressive experience in events and meeting planning.

Raymond Management Company

Event Staff

Middleton, WI · On-site

Event Staff circulate throughout the event space to serve guests, support event operations, and ... Support service at a variety of formal and informal events, including dinners, lunches, brunches ...

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Manager Of Event Operations information

What does a manager of event operations do?

A Manager of Event Operations oversees the planning, coordination, and execution of events to ensure they run smoothly and successfully. They manage logistics such as venue setup, staffing, equipment, safety protocols, and vendor coordination. This role involves working closely with clients, vendors, and internal teams to meet event objectives, troubleshoot issues, and deliver a high-quality experience for attendees. Strong organizational, communication, and problem-solving skills are key for success in this role.

What are the key skills and qualifications needed to thrive as a manager of event operations, and why are they important?

To thrive as a Manager of Event Operations, you need strong organizational abilities, leadership experience, and a background in hospitality, event management, or a related field. Familiarity with event management software, budgeting tools, and logistics systems is typically required, along with certifications like CMP (Certified Meeting Professional) as a plus. Exceptional communication, problem-solving skills, and adaptability help you manage teams and address unforeseen challenges during events. These skills ensure seamless event execution, client satisfaction, and efficient coordination of resources in a dynamic environment.

What are some common challenges faced by a manager of event operations, and how can they be successfully managed?

A Manager of Event Operations often encounters challenges such as last-minute changes, coordinating multiple vendors, and ensuring seamless communication among teams. Effective problem-solving, strong organizational skills, and maintaining clear contingency plans are vital for success. Building solid relationships with vendors and staff, staying adaptable, and regularly debriefing after events help to continuously improve processes and outcomes in this dynamic role.

What is the difference between Manager Of Event Operations vs Event Coordinator?

AspectManager Of Event OperationsEvent Coordinator
ResponsibilitiesOversees event planning, logistics, and team managementAssists with event setup, coordination, and vendor communication
CredentialsTypically requires experience in event management, certifications like CMPOften requires related experience, sometimes entry-level certifications
Work EnvironmentLeads teams, manages budgets, and coordinates large-scale eventsSupports event execution, works closely with clients and vendors
Industry UsageCommon in corporate, conference, and large event settingsFrequent in weddings, social events, and smaller functions

The Manager Of Event Operations focuses on overseeing the entire event process, managing teams, and ensuring successful execution. In contrast, the Event Coordinator typically handles specific tasks within the event, supporting the manager and ensuring smooth operations. Both roles require strong organizational skills, but the manager has broader responsibilities and leadership duties.

What are the most commonly searched types of Of Event Operations jobs in Wisconsin?

The most popular types of Of Event Operations jobs in Wisconsin are:

Manager Of Event Operations jobs near you

Events Manager

Potawatomi Casino Hotel

Milwaukee, WI • On-site

Full-time

Posted 24 days ago

Potawatomi Casino & Hotel rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

54th of 164 rated casinos

Job description

Pay based on experience | Requires flexibility to work various shifts
In this fast-paced, high-energy environment where great guest service and attention to detail is essential, how do we ensure all of our events and convention guests are happy with our service? As an Events Manager, you will have a genuine passion for guest service, top-notch organizational skills, strong relationship building skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities
  1. *Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, training; and motivating team members; planning, assigning, and directing work; addressing complaints; and resolving problems.
  2. *Oversee and manage the Events team and work closely with the Banquet team to ensure all event related details and needs are met for the successful execution of catering events.
  3. *Oversee, confirm, and follow up on billing procedures to ensure deposits, payments, and/or credit applications are received within acceptable timeframes.
  4. *Assist leadership in developing budget, operating within established budgetary guidelines, evaluating financial reports, and adjusting operations as needed to achieve financial goals.
  5. *Maximize food and beverage minimums to meet catering revenue goals. Consistently pursue up-selling opportunities to maximize revenue potential.
  6. *Achieve business development goals by maintaining excellent client relationships.
  7. *Advise and implement changes to catering operations based on sales and client comments.
  8. *Ensure effective communication of client needs from catering to appropriate operational departments.
  9. *Ensure the highest level of guest service is achieved and maintained and assist in providing timely, positive resolution to guest issues and concerns.
  10. *Ensure guest experience satisfaction by personally interacting with guests, by introducing guests to the Events team, and by consistently offering professional, friendly, and engaging service.
  11. *Execute programs which improve guest service, team building, team efficiency, and team member morale.
  12. *Conduct routine inspections of Events operations to maintain standards per Potawatomi Casino Hotel (PCH), local, state, and federal regulations.
  13. Establish, update, and ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
  14. Perform other duties as assigned.

Job Qualifications
  1. A high school diploma or equivalent and 2 years of related experience are required. An Associate's degree can take the place of 1 year of experience.
  2. Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office.
  3. The ability to maintain discretion in handling confidential information.
  4. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
  5. The ability to successfully manage conflict and diffuse situations.
  6. The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
  7. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  8. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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