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Manager Of Ecommerce Customer Experience Jobs (NOW HIRING)

... Store Manager," ensuring our websites deliver a seamless customer experience while maximizing ... Position Summary The Director of E-Commerce is responsible for the operational, merchandising, and ...

eCommerce Sales Manage

Rochester, NY · On-site

$45K - $75K/yr

As our eCommerce Manager, you will take charge of our online storefront, analyzing customer data and habits, optimizing the overall sales experience on the sites, and implementing strategies to drive ...

Director, eCommerce

Los Angeles, CA · On-site

$160K - $180K/yr

Lead, develop, and manage the UX/UI Designer, eCommerce Manager, and Site Merchandiser, building a ... experience strongly preferred. * Proven track record of improving conversion, revenue, and customer ...

The Ecommerce Manager owns NaniSwimwear.com as a sales channel and is responsible for driving DTC ... You will oversee the day-to-day performance and customer experience of our Shopify store while ...

With a rich legacy of publishing high-quality, trustworthy Catholic content, we are dedicated to ... and customer experience . Enhance Customer Engagement * Create and manage user-friendly resources ...

... customers amazing stories and the trusted features they demand: comfort, durability, and style. As ... manager. Knowledge, Skills and Abilities Required: * 10+ years of eCommerce experience. Proven ...

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Manager Of Ecommerce Customer Experience information

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$23K

$77.1K

$122K

How much do manager of ecommerce customer experience jobs pay per year?

As of Sep 11, 2026, the average yearly pay for manager of ecommerce customer experience in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Manager Of Ecommerce Customer Experience jobs?

For Manager Of Ecommerce Customer Experience jobs, the most frequently searched job titles are:

Customer Service Rep - eCommerce

Nashville, TN • On-site

SomethingInked
Marketing • 51 - 200 employees

$15.50 - $21/hr

Full-time

Re-posted 2 days ago


Job description

Job Title: eCommerce Customer Service Representative
Department: eCommerce
Reports to: Director of eCommerce & Web Services
Position Summary:
The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.
Essential Duties and Responsibilities:
  • Replying to customer message inquiries for our clients' online stores
  • Online order management specifically in regards to refunds, exchanges, and order edits
  • Group emailing order updates
  • Staying aware of new product launches and inventory statuses
  • Representing the company and our clients' companies in a kind, professional, and timely manner
  • Work with internal teams to accomplish customer service goals via eCommerce
  • Work with clients to manage brand reputations
  • Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements
Requirements:
  • Typing, spelling, grammar, and a positive attitude!
  • Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
  • Can work in a fast-paced environment
  • Detail oriented
  • Self motivated and can work independently and with a team

Preferred but not required:
  • Experience using Zendesk or similar customer service software
  • Experience using Shopify or similar ecommerce software
  • Experience using Shipstation or a similar shipping/fulfillment software