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Manager Of Ecommerce Customer Experience Jobs (NOW HIRING)

UNIKOO GROUP INC

ECommerce Customer Service Rep

Santa Ana, CA · On-site

$16.75 - $22.75/hr

... management. Maintain a high level of responsiveness, accuracy, and customer satisfaction. Qualifications 1-2 years of e-commerce, customer service, order support, or related experience preferred.

Dyson

Head of eCommerce

New York, NY · On-site

Youown commercial performance, customer experience, roadmap execution, and cross-functional ... Supportmarketplace managers in building strong, growth-oriented partnerships. * Upholdhigh ...

Gymreapers

Manager, E-Commerce

Nampa, ID · On-site

Analyze website traffic, sales performance, customer behavior, and conversion funnels to identify ... QualificationsRequired * 3-6 years of experience in ecommerce, digital marketing, online ...

Blaze Media

Director of E-Commerce

Dallas, TX · On-site

... and customer experience Establish and maintain relationships with key suppliers and partners ... manage merchandising budgets, forecasts, and financial reports Oversee merchandise design and ...

AliMed

eCommerce Marketplace Manager

Dedham, MA · On-site

... the customer experience. Working closely with Product Management, Sales, Digital Marketing ... Understanding of ecommerce merchandising, product content optimization, pricing strategies, and ...

Zones

Director, eCommerce

Chicago, IL · On-site

Partner with Sales to position e-commerce capabilities as part of customer acquisition, retention ... management, and customer experience trends. * Provide competitive and market intelligence related ...

The People Brand

Ecommerce Manager

Carson, CA · On-site

$100K - $120K/yr

... customer journey, merchandising, email and SMS programs, and promotional execution convert and ... WHAT YOU BRING Required * 4+ years of ecommerce experience in fashion/ apparel DTC with hands-on ...

Socket.dev

WI · On-site

... of business and customer performance. The successful candidate will have demonstrated experience ... This position will work closely with ecommerce, digital product, marketing, CRM, retail operations ...

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How much do manager of ecommerce customer experience jobs pay per year?

As of Sep 12, 2026, the average yearly pay for manager of ecommerce customer experience in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

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For Manager Of Ecommerce Customer Experience jobs, the most frequently searched job titles are:

Assistant Manager of E-commerce

Robbinsdale, MN • On-site

Hy-Vee, Inc.
Retail • 10K+ employees
Learn more about Hy-Vee, Inc.external

Full-time

Posted 9 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,677 frontline employees who took The Breakroom Quiz

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Assistant Manager, E-commerce
Department: General
FLSA: Salary
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
As the Assistant Manager of E-commerce at Hy-Vee, you'll oversee the full E-commerce operation across all departments, from Aisles Online and food service to pharmacy, made-to-order, and third-party marketplaces. You'll make sure every online order, whether it's picked up curbside or delivered to a customer's door, is fulfilled accurately, on time, and with the quality our customers expect.
If you thrive in a fast-paced environment, love solving problems, and enjoy leading a team that keeps multiple moving parts running smoothly, this role is a great fit for you.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
  • Deliver outstanding customer service by greeting customers warmly and going the extra mile to make every interaction a positive one
  • Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across all E-commerce channels, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces
  • Continually monitor incoming online orders to ensure prompt, accurate, and on-time fulfillment, requesting additional support from other areas of the store as needed
  • Promote Perks+ memberships and E-commerce services to customers and team members
  • Review orders for accuracy and assess out-of-stocks and cancellations
  • Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved in a timely manner
  • Ensure all payments are properly tendered in the POS for both first-party and third-party orders
  • Ensure products are available for online sale and submit local items for images and content as needed
  • Coordinate all store deliveries through appropriate planning, scheduling, and resource management
  • Manage labor standards and scheduling based on unit-based scheduling and projected order volume
  • Maintain communication with the E-commerce Supervisor and other department supervisors
  • For Aisles Online: ensure Red Line calls are handled, oversee product location policy, and manage audit processes for third-party shopped orders
  • For Food Service and Fast and Fresh: ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the Deliverect tablet is operational each morning
  • For Made to Order: manage and train users on the MTO system and monitor orders for accurate product procurement and on-time fulfillment
  • For Third-Party Marketplaces: oversee TPM operations including DoorDash, Instacart, Grubhub, Uber, and Shipt, train checkout attendants, manage driver quality, and ensure tablets are operational each morning in all necessary departments
  • Provide education to employees on new policies and procedures
  • Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
  • Assist with other tasks and special projects as needed
  • You'll receive direction and support from: Store Director and Store Manager

Your Skills
To be successful in this role, you'll need to be able to:
  • Deliver outstanding customer service and inspire your team to do the same
  • Lead and develop a team across multiple departments in a fast-paced E-commerce environment
  • Communicate clearly and professionally in writing and verbally with customers, employees, and vendors
  • Identify problems and develop practical, effective solutions
  • Work comfortably with computer systems including word processing, spreadsheet, email, and job-specific applications
  • Handle confidential information, including sales data, pricing, and operational reports, with discretion
  • High school diploma or equivalent preferred; proficiency with computers and the internet required

Reporting Relationships
Accountable and Reports to: Store Director and Store Manager
Direct Reports: Aisles Online Manager (dual reporting for other departments filling E-commerce orders)
Education and Experience
  • High school diploma or equivalent preferred
  • Proficiency with computers and the internet required

Physical Requirements
  • Physical activity is incidental to the core duties of the role
  • Occasionally walk the floor or facility to observe operations, staff, or product
  • Where applicable to the role: ability to occasionally handle product for demonstration purposes
  • No regular lifting, carrying, or physical exertion required

Working Environment
This role is primarily performed in a retail store setting. You may encounter exposure to dust, noise, and temperature extremes, with possible hazards from moving equipment and electrical shock. There is constant pressure to meet deadlines and manage multiple priorities throughout the day. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
The anticipated annual starting wage for this position is $56,680.00 to $79,300.00 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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