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Manager Of Customer Success Jobs in Oak Ridge, NC

Hayward

Sr. Manager, CRM

Clemmons, NC · On-site

Establish KPIs for major project implementations, then implement tracking and reporting to measure success. * Drive the administration, development, testing, and deployment of CRM solutions. Training ...

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Oak Ridge, NC

Manager Of Customer Success information

See Oak Ridge, NC salary details

$29.7K

$75.9K

$128K

How much do manager of customer success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for manager of customer success in Oak Ridge, NC is $75,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $90,500.00 per year, depending on experience, location, and employer.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What do Manager Of Customer Success managers get paid?

Manager of Customer Success salaries typically range from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior managers or those in high-demand sectors can earn higher compensation, often including bonuses and benefits. Compensation may also reflect skills in customer relationship management tools and leadership abilities.

What job categories do people searching Manager Of Customer Success jobs in Oak Ridge, NC look for?

The top searched job categories for Manager Of Customer Success jobs in Oak Ridge, NC are:

What cities near Oak Ridge, NC are hiring for Manager Of Customer Success jobs?

Cities near Oak Ridge, NC with the most Manager Of Customer Success job openings:

Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Oak Ridge, NC as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,919 per year, or $36.5 per hour.

Manager of Student Health Access

University of North Carolina at Greensboro

Greensboro, NC • On-site

$54K - $60K/yr

Full-time

Re-posted 15 days ago

Job description

Posting Details
Position Information
Position Number
005275
Functional Title
Manager of Student Health Access
Position Type
Staff
Position Eclass
EP - EHRA 12 mo leave earning
University Information
Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
The mission of Student Health Services is to provide collaborative health care
designed to empower students to develop lifelong skills that enhance their physical,
psychological and wellness status in an inclusive and affirming environment.
Student Health Service.
  • Provides student-centered, medical, counseling and health promotion services which are affordable and accessible.
  • Utilizes a multidisciplinary and collaborative approach to wellness and health care.
  • Provides an environment of inclusion, respect and appreciation of diversity.
  • Promotes professional excellence, responsiveness and ethical practice.
  • Is committed to the support of the educational, research and service missions of the University.

Position Summary
The Manager of Student Health Access provides leadership and oversight for student-facing administrative operations within Student Health Services. This position is responsible for healthcare access services, insurance administration, provider credentialing, revenue cycle support, health information oversight, STAT referral coordination, customer service operations, and administrative support functions. The manager serves as a primary resource for students, staff, providers, and external partners regarding healthcare access, insurance coverage, billing processes, medical records, and operational services while ensuring compliance with university policies, HIPAA regulations, accreditation standards, and healthcare industry best practices. The position supervises administrative support staff and develops processes that support efficient operations and a positive student experience.
Minimum Qualifications
  • Relevant bachelor's degree and one year of experience related to the area of assignment.
  • All degrees must be received from appropriately accredited institutions.

Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
  • Bachelor's degree in Health Information Management or related discipline; or completion of an accredited Medical Record Technician program and two years of experience in Medical Record work.
  • Experience in Health Information and electronic health records.
  • Full knowledge regarding HIPAA.
  • Experience in University/College Health.

Special Instructions to Applicants
Recruitment Range
$54,500 - $60,000
Org #-Department
Student Health Services - 44604
Job Open Date
07/20/2026
For Best Consideration Date
08/03/2026
Job Close Date
Open Until Filled
Yes
FTE
1.000
Type of Appointment
Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year
12
FLSA
Exempt

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