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Manager Of Customer Success Jobs in Oak Ridge, NC

Apexanalytix

Customer Success Manager

Greensboro, NC · On-site

Since the date of our founding nearly four decades ago we've been consistently growing, profitable ... Read more about apexanalytix - Quick Take The Customer Success Manager position is in our apex ...

APEX Analytix

Customer Success Manager

Greensboro, NC · On-site

Since the date of our founding nearly four decades ago we've been consistently growing, profitable ... Read more about apexanalytix - Quick Take The Customer Success Manager position is in our apex ...

Novir

Customer Success Specialist

Greensboro, NC · On-site

Customer Success Specialist Novir is an emerging diagnostic biotechnology company with an unmatched ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC · On-site

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Inmar

Client Success Manager, Media

Winston Salem, NC · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... The main objective of this role is to drive client success and account growth through proactive ...

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Oak Ridge, NC

Manager Of Customer Success information

See Oak Ridge, NC salary details

$29.7K

$75.9K

$128K

How much do manager of customer success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager of customer success in Oak Ridge, NC is $75,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $90,500.00 per year, depending on experience, location, and employer.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What do Manager Of Customer Success managers get paid?

Manager of Customer Success salaries typically range from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior managers or those in high-demand sectors can earn higher compensation, often including bonuses and benefits. Compensation may also reflect skills in customer relationship management tools and leadership abilities.

What job categories do people searching Manager Of Customer Success jobs in Oak Ridge, NC look for?

The top searched job categories for Manager Of Customer Success jobs in Oak Ridge, NC are:

What cities near Oak Ridge, NC are hiring for Manager Of Customer Success jobs?

Cities near Oak Ridge, NC with the most Manager Of Customer Success job openings:

Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Oak Ridge, NC as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,919 per year, or $36.5 per hour.

Customer Success Manager

Apexanalytix

Greensboro, NC • On-site

Full-time

Re-posted 18 days ago

Job description

About Us:
At apexanalytix, we're lifelong innovators! Since the date of our founding nearly four decades ago we've been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We're the perfect balance of established company and start-up. You will find a unique home here.
And you'll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you'll be helping build that reputation.
Read more about apexanalytix - https://www.apexanalytix.com/about/
Quick Take
The Customer Success Manager position is in our apexportal Solutions group, which manages customers post-sale, implements and supports APEX software for our clients. Our apexportal Solutions leverage the latest in cognitive computing and our massive proprietary database of scored supplier records to recover and prevent overpayments, improve processes, ensure compliant supplier relationships, and optimize working capital.
The Work
  • Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs.
  • Demonstrate deep understanding of clients' business - challenges, opportunities, goals, etc.
  • Maintaining and expanding the current relationship with customers
  • Develop and drive strategies that lead to increased customer adoption and satisfaction
  • Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
  • Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
  • Participate in achieving department goals through identifying additional services opportunities to installed clients.
  • Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
  • Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
  • Develop customers who will provide positive references for prospects
  • Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion
  • Advocate for and address customers' product, technology, and service needs internally
  • Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
  • Develop deep knowledge of apex solutions
  • Lead base-level demos of apex products for customer knowledge and growth.

The Must-Haves
  • Minimum of 5 years' experience in customer success role
  • Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferrable
  • Good understanding of Accounts Payable & procurement principles, including Accounts Payable best practices is useful
  • Ability to interact credibly with technical & LOB professionals as well as senior executives through the CPO, CFP and CEO level
  • Strong project management skills a plus
  • Ability to build rapport with team members and clients
  • Excellent customer communication skills with the ability to be an active listener
  • Passionate commitment to customer satisfaction
  • Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
  • Collaborate with customers to develop and execute success plans that align apex's capabilities with the customer's business goals and objectives
  • Strong influencing, problem-solving, and negotiation skills
  • Bachelor's degree preferred
  • 25% travel to client sites and Corporate, Greensboro, North Carolina

Over the years, we've discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call "The apex Way". Read more about The apex Way - https://www.apexanalytix.com/careers/
Benefits
At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees' growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.
With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.

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