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Manager Of Customer Onboarding Jobs (NOW HIRING)

Ashby

Manager of Customer Success - Mid Market

$150K - $189K/yr

Each CSM manages a large book of business (~60 customers), so a key part of this role is ... onboarding. In this role, you will: * Lead and coach a team of CSMs who partner with customers ...

Jumio

Onboarding Manager

The Onboarding Manager serves as the customer's primary point of contact during onboarding and is accountable for achieving time-to-value, removing implementation obstacles, and ensuring customers ...

Attentive

Customer Success Manager

Responsibilities of the Role: * Customer Onboarding: Oversee the customer onboarding process to ... Manage key customer accounts to build strong relationships. Work on strategies for renewals and to ...

Lightyear

Onboarding Operations Specialist

Manhattan, NY · Remote

$85K - $110K/yr

Lead biweekly calls with customers and manage customer communications * Day to day management of offshore onboarding team (3 individuals) * Design, implement and improve scalable workflows and ...

CoreWeave

Technical Program Manager, Inference

Sunnyvale, CA · On-site

$151K - $196K/yr

This includes managing the execution of customer-facing onboarding programs, launch readiness for dedicated inference capabilities, and the platform improvements needed to support scale, reliability ...

PatientNow

Onboarding Specialist - Recura

New York, NY · On-site

$70K - $90K/yr

The Onboarding Specialist is responsible for leading customers through the setup and configuration of our AI receptionist solution. This includes managing onboarding timelines, configuring ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based ... Own the customer on-boarding process and operationally drive customer references and case studies.

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

... customer onboarding handovers, success planning, health reviews, risk management, and CSQL ... of a "successful handover" and shared accountability for early adoption outcomes. • Partner with ...

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Manager Of Customer Onboarding information

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How much do manager of customer onboarding jobs pay per year?

As of Sep 10, 2026, the average yearly pay for manager of customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Customer Onboarding vs Customer Success Manager?

AspectManager Of Customer OnboardingCustomer Success Manager
Primary FocusOverseeing the onboarding process for new customers to ensure smooth integrationMaintaining ongoing relationships to maximize customer satisfaction and retention
ResponsibilitiesImplementing onboarding programs, coordinating with sales and support teamsProactively engaging customers, identifying upsell opportunities, reducing churn
Skills & CertificationsProject management, communication, customer service, onboarding toolsRelationship management, communication, CRM proficiency, customer-centric skills

The Manager Of Customer Onboarding primarily focuses on guiding new clients through the initial setup and integration, ensuring a positive start. In contrast, a Customer Success Manager maintains long-term relationships, aiming to enhance customer satisfaction and retention. Both roles require strong communication skills and customer-focused certifications but differ in their scope and objectives.

How much do managers of customer onboarding make in the US?

Managers of customer onboarding in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with leadership skills and familiarity with customer relationship management tools.

What does a manager of customer onboarding do?

A manager of customer onboarding oversees the process of integrating new clients into a company's products or services, ensuring a smooth transition and positive experience. They coordinate between sales, support, and technical teams, develop onboarding strategies, and may use tools like CRM software to track progress and customer satisfaction.

What is the role of a manager of customer onboarding?

A manager of customer onboarding oversees the process of integrating new clients into a company's products or services, ensuring a smooth transition and positive experience. They coordinate between sales, support, and technical teams, develop onboarding strategies, and may use tools like CRM software to track progress and improve customer satisfaction.

What cities are hiring for Manager Of Customer Onboarding jobs?

Cities with the most Manager Of Customer Onboarding job openings:

What states have the most Manager Of Customer Onboarding jobs?

States with the most job openings for Manager Of Customer Onboarding jobs include:

What are popular job titles related to Manager Of Customer Onboarding jobs?

For Manager Of Customer Onboarding jobs, the most frequently searched job titles are:

Infographic showing various Manager Of Customer Onboarding job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager of Customer Success - Mid Market

Remote

Ashby
Software Development • 51 - 200 employees
Learn more about Ashbyexternal

$150K - $189K/yr

Full-time

PTO

Re-posted 24 days ago

Job description

Hi, I'm Denise - Head of High Touch Customer Success at Ashby. One of our core principles is "Care Deeply About Our Customers," and we hire people who are energized by helping customers succeed and delivering high-quality experiences. That's why I'm excited to be hiring a Manager of Customer Success - Mid Market.
In this role, you'll elevate the customer experience by coaching and developing a team of CSMs, while also helping them operate effectively at scale. Each CSM manages a large book of business (~60 customers), so a key part of this role is identifying what's working, turning it into repeatable best practices, and building systems that allow the team to deliver consistently strong outcomes across many customers. You'll partner closely with other leaders across High Touch CS, Startup CS, Implementation, as well as Support and Contract Management.
About the Role
As the Manager of High Touch Customer Success, you will play a pivotal role in ensuring our customers have a remarkable experience with Ashby as we continue to scale. You'll lead - and continue to grow - a team of skilled and tenured CSMs focused on driving adoption, value realization, and long-term partnership post-onboarding.
In this role, you will:
  • Lead and coach a team of CSMs who partner with customers across adoption, optimization, and ongoing success
  • Uplevel team performance through 1:1 coaching, skill development, and strong operational rigor
  • Drive scalable approaches to customer success, helping the team translate what's working into repeatable best practices across a large portfolio
  • Partner closely with Implementation, Support, and cross-functional teams to ensure a seamless customer experience across the lifecycle
  • Be a key voice in evolving how we deliver consistent, high-quality experiences at scale

Role requirements:
  • Team Leadership & Coaching: You have experience leading and developing Customer Success Managers in a SaaS environment supporting a complex product. You know how to foster a culture of empathy, accountability, and continuous growth.
  • Customer Journey Expertise: You have deep experience driving adoption, retention, and long-term value realization. You understand how to help customers translate product usage into meaningful business outcomes.
  • Operational Mindset: You've helped implement and improve team processes, and bring a structured approach to scaling what works. You're comfortable building systems and playbooks that enable a team to deliver consistently across a large portfolio.
  • Cross-functional Collaboration: You're comfortable partnering with teams like Implementation, Sales, Product, and Support to ensure a seamless customer experience across the lifecycle.
  • Problem-Solving Orientation: You don't rely on "what worked before" - you're thoughtful, pragmatic, and eager to find solutions that fit the evolving needs of your team and customers.
  • Data-Driven: You're comfortable using data and metrics to inform decisions, identify trends, and continuously improve both team performance and customer outcomes.
  • Customer-First Thinking: You have a deep understanding of B2B customer needs and a track record of delivering high-quality, thoughtful customer experiences.
  • Lifecycle Awareness: You understand the full customer lifecycle, and know how to effectively partner with cross-functional teams to ensure strong handoffs and sustained success.
You'll Be a Great Fit If You:
  • You communicate with clarity. You ask thoughtful, precise questions and can distill complex concepts into simple, actionable insights.
  • You listen deeply. You act as both an advocate for your team and a strong voice of the customer, ensuring feedback meaningfully shapes internal decisions and product direction.
  • You're a structured problem solver. You tackle complex challenges with thoughtful, scalable solutions-not just one-off fixes.
  • You value process and scale. You're motivated to improve workflows and build systems that increase efficiency and consistency across the team.
  • You operate with strong attention to detail. You bring rigor to internal operations and take pride in executing at a high standard.
  • You're a passionate coach. You seek opportunities to develop your team and elevate performance over time.
You Might Not Be a Fit If:
  • You're not eager to roll up your sleeves and get into the weeds (e.g. call shadowing isn't interesting to you).
  • You are accustomed to defining ideas and strategies, yet not responsible for their execution.
  • You thrive in environments where you lead a simple, established product rather than a dynamic, complex and evolving one.
  • You prefer exclusively to build (rather than build, iterate, optimize)
  • You have not done this work in a growing SaaS business
About Ashby
We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We'll share more details once we meet. In short, it's the perfect time to join!
Our Philosophy
Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:
  • We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
  • We want to offer deep expertise whenever we interact with prospects and customers.
  • We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process.
The Interview
At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:
30 min - Recruiter Screen
30 min - Interview with Head of High Touch CS
Presentation Round - Global Head of Customer Success + 2 CS Leaders
Final Round
  • 30 min - Interview with VP of Customer Success
  • 30 min - Interview with CEO
  • 10 min - Closing Questions with Hiring Manager
Benefits
  • You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
  • You get to work with a product that our prospects & customers are truly excited about.
  • Competitive compensation is offered.
  • 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
  • Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it
  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
  • $100/month education budget with more expensive items (like conferences) covered with manager approval
  • Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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