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Manager Of Computer Operations Jobs in Wyoming, MN

This role is responsible for leading a services organization by driving operational excellence ... Manager of Site Support Location: Hybrid - Must live on-site in Metropolitan St. Louis area or Cape ...

New

Director of Operations

Elk River, MN · On-site

$110 - $153/hr

As an experienced and detail-oriented manager, you will lead team members across lending and back ... computer for extended periods. Reasonable accommodation may be made to enable individuals with ...

This is an operational leadership role reporting into the General Manager of the Spray and ... Specialty category. You will: * Lead safety awareness and implement new and innovative techniques ...

Operations Manager

Blaine, MN · On-site

$29.25/hr

... of all operational processes; computer proficient) * Financial Acumen (understands profit drivers ... manage; builds the financial understanding of staff and clinicians; understands local market ...

Spends the majority of the day in the field with frontline employees. II. Essential Duties and ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Spends the majority of the day in the field with frontline employees. II. Essential Duties and ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Spends the majority of the day in the field with frontline employees. II. Essential Duties and ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

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Manager Of Computer Operations information

What are the typical challenges a manager of computer operations faces when overseeing a team in a large organization?

A Manager of Computer Operations in a large organization often navigates challenges such as balancing system uptime with necessary maintenance, coordinating between multiple IT teams, and ensuring consistent implementation of operational procedures. They may also need to address the complexities of integrating new technologies while minimizing disruptions to daily business processes. Effective communication, strong problem-solving skills, and a proactive approach to incident management are essential for successfully overcoming these challenges and maintaining smooth computer operations.

What are the key skills and qualifications needed to thrive as a manager of computer operations, and why are they important?

A Manager of Computer Operations oversees the daily functioning and efficiency of an organization's computer systems and IT infrastructure. They are responsible for managing a team of IT professionals, ensuring system reliability, coordinating maintenance, and implementing upgrades. This role also involves troubleshooting issues, maintaining data security, and developing operational policies to support business goals. Managers of Computer Operations often collaborate with other departments to align technology with organizational objectives.

What is the difference between Manager Of Computer Operations vs Network Operations Manager?

AspectManager Of Computer OperationsNetwork Operations Manager
CredentialsBachelor's in Computer Science or related field, certifications like CompTIA Network+ or Cisco CCNABachelor's in IT or related, certifications like Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise environmentsNetwork operations centers, enterprise networks, telecommunications
Industry UsageIT service providers, large corporations, government agenciesTelecommunications, internet service providers, large enterprises
Common Search/ComparisonYesYes

The Manager Of Computer Operations oversees overall IT systems, data centers, and infrastructure management, focusing on system stability and performance. The Network Operations Manager specializes in managing network infrastructure, ensuring connectivity, security, and network performance. While both roles require IT certifications and work in similar environments, their focus areas differ: one on broad computer operations, the other on network-specific tasks.

What does a manager of computer operations do?

A manager of computer operations oversees the daily functioning of an organization’s IT systems, including network infrastructure, servers, and data management. They coordinate technical staff, ensure system security, implement policies, and troubleshoot issues to maintain efficient and reliable computer operations.

What are popular job titles related to Manager Of Computer Operations jobs in Wyoming, MN?

For Manager Of Computer Operations jobs in Wyoming, MN, the most frequently searched job titles are:

What job categories do people searching Manager Of Computer Operations jobs in Wyoming, MN look for?

The top searched job categories for Manager Of Computer Operations jobs in Wyoming, MN are:

What cities near Wyoming, MN are hiring for Manager Of Computer Operations jobs?

Cities near Wyoming, MN with the most Manager Of Computer Operations job openings:

Manager of Customer Experience

Arden Hills, MN • On-site

Trafera LLC
Computer and Peripheral Equipment Manufacturing • 201 - 500 employees

Full-time

Re-posted 17 hours ago


Job description

The Manager of Customer Experience manages the Customer Experience team, driving customer satisfaction, operational performance, and cross-functional collaboration. This role is accountable for achieving customer and business outcomes by managing team performance, executing against KPIs and SLAs, and supporting team members through coaching and training.

 Competencies:

Nimble Learning

Collaboration

Customer Focus

Instills Trust 

Action Oriented

Demonstrates Courage

Persuasion

Decision Quality

Manages Conflict

Optimizes Work Processes

Business Insights

Builds Effective Teams

Drives Engagement

Ensures Accountability

Communication

Strategic Mindset

Financial Acumen

Balance Stakeholders

Manages Complexity


 

Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role. 
 

  • Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives our values every day (Integrity, Dependability, Connection, Action, Growth). 
  • Manage and develop the Customer Experience team:
    • Maintain an active and visible presence with the team, providing day‑to‑day support and clear communication to build strong, cohesive teams and effective reporting relationships. 
    • Implement, and consistently apply standard policies and processes to drive efficiency, clarity, and operational excellence across the team.
    • Model a continuous improvement mindset and actively empower team members to identify opportunities, implement improvements, and drive positive change. 
    • Establish clear expectations and measurable performance expectations to ensure accountability for meeting quality, performance, and delivery standards. 
    • Manage performance and support career development, including providing timely feedback, coaching, and taking corrective action when necessary. 
    • Maintain professional competence and role‑related expertise, staying current on best practices, skills, and knowledge required for effective management. 
    • Ensure effective staffing levels by proactively planning for current and future needs, developing succession plans, and actively participating in recruiting and talent selection efforts.
  • Manage daily Customer Experience operations, including queue management, escalations, workload balancing, backlog prioritization, and timely resolution of customer issues. 
  • Manage team performance and service delivery by translating KPIs into clear expectations, monitor trends, leverage leading indicators, and drive accountability to achieve operational goals. 
  • Analyze performance data and customer outcomes to identify risks, root causes, inefficiencies, and improvement opportunities.
  • In collaboration with leadership, identify and implement department initiatives that enhance quality, productivity, and customer satisfaction. 
  • Evaluate training effectiveness through performance outcomes and continuously improve training content and delivery.
  • Champion cross-functional collaboration and process improvement through partnership with Sales, Operations, Scheduling, and Procurement to resolve issues, remove barriers, and optimize workflows. 


Minimum Skills, Abilities, and Requirements: 

  • Bachelor’s degree in Sales, Marketing, Business, or a related field, or equivalent combination of education and relevant experience
  • Minimum of 6 years in sales support, customer service, or related field and at least 3 years of people management experience
  • Demonstrated ability to provide hands-on, operational management and function as a player/coach when necessary 
  • Experience managing teams in a KPI-driven environment (SLA, quality, productivity)
  • Proven track record of implementing continuous improvement and training projects 
  • Capable of contributing toward departmental planning and implementing initiates in an independent and timely manner
  • Strong written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to customers and/or internal partners
  • Creative and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
  • Ability to travel to Trafera or customer sites nationwide, as necessary

Technology and Systems:

  • CRM (Hubspot)
  • ERP (Infor Suite)
  • Microsoft 365
  • Google Workspace