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Manager Of Computer Operations Jobs in Apex, NC (NOW HIRING)

Steer

Manager of Customer Success

Raleigh, NC · Remote

Your mission is to professionalize our CS operations by building a unified "Account Health ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...

Hansoninc

Deputy CAD Administrator

Raleigh, NC · On-site +1

$50/hr

Deputy CAD Administrator Position Summary The Deputy CAD Administrator supports the overall management, maintenance, and continuous improvement of the company's CAD and design technology environment.

Victra

Operations Manager

Durham, NC · On-site

As a Manager of Field Operations, you will also: * Lead the development of comprehensive tools in support of new programs and services for our stores * Hold regular calls and meetings with key ...

Bierman Autism Centers

Manager of Client Safety

Cary, NC · On-site

You'll partner across Clinical, Operations, Human Resources, Facilities, Compliance, and Executive ... Strong knowledge of child safety, risk management, regulatory expectations, and operational best ...

Bierman Autism Centers

Manager of Client Safety

Cary, NC · On-site

$90K - $100K/yr

You'll partner across Clinical, Operations, Human Resources, Facilities, Compliance, and Executive ... Strong knowledge of child safety, risk management, regulatory expectations, and operational best ...

Bierman Autism Centers

Manager of Client Safety

Cary, NC · On-site

$90K - $100K/yr

You'll partner across Clinical, Operations, Human Resources, Facilities, Compliance, and Executive ... Strong knowledge of child safety, risk management, regulatory expectations, and operational best ...

Bateman Civil Survey

Survey CAD Technician 3

Apex, NC · On-site

$29/hr

Each engineer, technician, project manager, and administrator are part of a team that recognizes ... Furthermore, the Survey CAD Technician 3 serves as a mentor, sharing expertise and offering ...

McKesson

Manager of Billing and Administration

Cary, NC · On-site

This position works closely with Operations, Payer Access, Cash Applications, Account Management ... Those working of our Irving, TX location will be required two days in office weekly. Compensation

McKesson

Manager of Billing and Administration

Cary, NC · On-site

This position works closely with Operations, Payer Access, Cash Applications, Account Management ... Those working of our Irving, TX location will be required two days in office weekly. Compensation

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Manager Of Computer Operations information

What is the difference between Manager Of Computer Operations vs Network Operations Manager?

AspectManager Of Computer OperationsNetwork Operations Manager
CredentialsBachelor's in Computer Science or related field, certifications like CompTIA Network+ or Cisco CCNABachelor's in IT or related, certifications like Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise environmentsNetwork operations centers, enterprise networks, telecommunications
Industry UsageIT service providers, large corporations, government agenciesTelecommunications, internet service providers, large enterprises
Common Search/ComparisonYesYes

The Manager Of Computer Operations oversees overall IT systems, data centers, and infrastructure management, focusing on system stability and performance. The Network Operations Manager specializes in managing network infrastructure, ensuring connectivity, security, and network performance. While both roles require IT certifications and work in similar environments, their focus areas differ: one on broad computer operations, the other on network-specific tasks.

What are the key skills and qualifications needed to thrive as a manager of computer operations, and why are they important?

A Manager of Computer Operations oversees the daily functioning and efficiency of an organization's computer systems and IT infrastructure. They are responsible for managing a team of IT professionals, ensuring system reliability, coordinating maintenance, and implementing upgrades. This role also involves troubleshooting issues, maintaining data security, and developing operational policies to support business goals. Managers of Computer Operations often collaborate with other departments to align technology with organizational objectives.

What does a manager of computer operations do?

A manager of computer operations oversees the daily functioning of an organization’s IT systems, including managing staff, ensuring system reliability, and implementing security protocols. They coordinate hardware and software maintenance, monitor system performance, and develop procedures to support business continuity and efficiency.

What are the typical challenges a manager of computer operations faces when overseeing a team in a large organization?

A Manager of Computer Operations in a large organization often navigates challenges such as balancing system uptime with necessary maintenance, coordinating between multiple IT teams, and ensuring consistent implementation of operational procedures. They may also need to address the complexities of integrating new technologies while minimizing disruptions to daily business processes. Effective communication, strong problem-solving skills, and a proactive approach to incident management are essential for successfully overcoming these challenges and maintaining smooth computer operations.
What are popular job titles related to Manager Of Computer Operations jobs in Apex, NC? For Manager Of Computer Operations jobs in Apex, NC, the most frequently searched job titles are:
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Manager Of Computer Operations jobs near you

Manager of Customer Success

Steer

Raleigh, NC • Remote

Full-time

Re-posted 19 hours ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role
As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 45min

3. Case Study Assessment - 45min

4. Cross-Functional Interview - 30min

Problem Solving Exercise - 60min

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.