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Manager Of Collections Jobs in Reston, VA (NOW HIRING)

ECS Ltd

Collections Representative

Chantilly, VA

$17.50 - $22.75/hr

... manager and the principal are informed of the issues. * Any account greater than 60 days old will ... Maintaining collections database and relationships with clients. * You may work with office staff ...

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All JobsOf Collections JobsManager Of Collections JobsManager Of Collections Jobs in Reston, VA

Manager Of Collections information

See Reston, VA salary details

$32.3K

$61.1K

$113.4K

How much do manager of collections jobs pay per year?

As of Jun 14, 2026, the average yearly pay for manager of collections in Reston, VA is $61,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $68,100.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by a Manager of Collections, and how can they be addressed?

As a Manager of Collections, one common challenge is balancing the need to recover outstanding debts while maintaining positive customer relationships. This role often requires implementing effective collection strategies, managing a team of collectors, and ensuring compliance with legal and regulatory requirements. Success often depends on strong communication skills, adaptability to changing targets, and the ability to motivate and train team members. Regular collaboration with other departments, such as customer service and finance, helps to resolve disputes and improve collection rates.

What is the difference between Manager Of Collections vs Collections Supervisor?

AspectManager Of CollectionsCollections Supervisor
ResponsibilitiesOversees entire collections department, develops strategies, manages teams, and ensures company recovery goals are met.Supervises collections staff, monitors daily operations, and ensures team compliance with policies.
Required CredentialsBachelor's degree, experience in collections, leadership skillsHigh school diploma or equivalent, experience in collections, supervisory skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice environment, team oversight, daily operational tasks

The Manager Of Collections typically holds a higher-level role with strategic responsibilities, while the Collections Supervisor focuses on daily team management. Both roles require experience in collections, but the manager oversees broader department functions and policy development, whereas the supervisor concentrates on team performance and compliance.

What are the key skills and qualifications needed to thrive as a Manager of Collections, and why are they important?

To thrive as a Manager of Collections, you need expertise in credit and collections management, financial analysis, and a bachelor's degree in finance, business, or a related field. Familiarity with collections software (like FICO Debt Manager or CACS), CRM systems, and relevant certifications such as the Certified Credit and Collection Professional (CCCP) are valuable. Strong leadership, negotiation, and problem-solving skills help in motivating teams and resolving complex delinquency cases. These abilities are crucial for optimizing cash flow, minimizing risk, and ensuring efficient recovery processes within an organization.

What are Manager Of Collections?

A Manager of Collections is a professional responsible for overseeing a team that manages the collection of overdue payments from individuals or businesses. Their duties include developing collection strategies, monitoring staff performance, ensuring compliance with laws and regulations, and maintaining positive relationships with clients or customers. They often analyze collection data to improve processes and report on collection activity to upper management. Strong leadership, communication, and analytical skills are essential for this role.
Manager Of Collections jobs near you
Collections Specialist

Collections Specialist

The Catholic University Of America

Washington, DC • On-site

$40K - $45K/yr

Full-time

Posted 20 days ago

Job description

Posting Title
Collections Specialist
Overview
As a vital member of the Enrollment Services accounts receivable team, you will ensure the effective collection of student tuition and fee revenue. You will serve students, alumni, faculty, and the general public by managing student records and financial services to support the university's broader mission. This role is critical to maintaining the university's financial health and ensuring students remain eligible for federal financial aid through diligent regulatory compliance.
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $40,000- $45,000.
Responsibilities
Account Management & Collections
  • Auditing accounts with outstanding balances and contacting former or current students to establish payment arrangements.
  • Monitoring active payment arrangements to ensure ongoing compliance.
  • Coordinating the assignment of overdue accounts to external collection agencies.
  • Managing the demand letter process and responding to credit bureau dispute notifications.

Loan Processing & Accounting
  • Certifying loan verification certificates and processing applications for federal student loan consolidation.
  • Sending Perkins and institutional loan payments to servicers and processing monthly payments from collection companies.
  • Handling loan overpayment refunds and processing Perkins loan assignments to the Department of Education.
Collaborative Support & Compliance
  • Working with other university departments to resolve questions regarding charges, credits, and financial aid.
  • Providing high-quality customer service by meeting with students and authorized payers to explain account details and payment options.
  • Ensuring strict compliance with university policies as well as federal and District of Columbia regulations, including FERPA.
  • Assisting the student services and processing teams as needed to ensure adequate telephone and service area coverage.

Qualifications
Education and Experience
  • Preferred: A Bachelor's Degree with one year of accounts receivable experience (experience in an academic environment is a plus).
  • Alternative: A High School diploma or G.E.D. with four years of accounts receivable experience will be considered in lieu of a degree.
Technical Skills
  • Proficiency in Microsoft Office, e-mail, and web browsing.
  • Experience with enterprise-wide information systems; knowledge of PeopleSoft is preferred.
  • Aptitude for developing proficiency in complex information systems and identifying solutions to improve service productivity.
Core Competencies
  • Strong analytical skills and high attention to detail.
  • Excellent oral and written communication skills with a focus on customer service.
  • Ability to exercise sound judgment, think creatively to solve problems, and escalate issues when appropriate.
  • Ability to work effectively as a collaborative team member in a fast-paced environment.

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