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Manager Of Collections Jobs in Calgary, AB (NOW HIRING)

Parkland

Collections Analyst (Term Role)

Calgary, AB · On-site

The Collections Analyst will play a pivotal role in aligning customers payment behaviour, in ... Proactively manage an assigned portfolio of customer accounts to ensure timely collection of ...

Parkland Corporation

Team Lead, Collections

Calgary, AB · On-site

... Management, etc. as required. * Provide the analysts with assistance in preparing customer account reconciliations, and coordination of efforts to clean up AR accounts. * Execute company collections ...

Aston Carter

Accounts Receivable Manager

Calgary, AB

This role is responsible for overseeing invoicing, collections, customer account reconciliations ... Minimum 5+ years of progressive Accounts Receivable experience . * Previous leadership, supervisory ...

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Manager Of Collections information

What is a manager of collections?

A Manager of Collections is a professional responsible for overseeing a team that manages the collection of overdue payments from individuals or businesses. Their duties include developing collection strategies, monitoring staff performance, ensuring compliance with laws and regulations, and maintaining positive relationships with clients or customers. They often analyze collection data to improve processes and report on collection activity to upper management. Strong leadership, communication, and analytical skills are essential for this role.

What are some typical challenges faced by a manager of collections, and how can they be addressed?

As a Manager of Collections, one common challenge is balancing the need to recover outstanding debts while maintaining positive customer relationships. This role often requires implementing effective collection strategies, managing a team of collectors, and ensuring compliance with legal and regulatory requirements. Success often depends on strong communication skills, adaptability to changing targets, and the ability to motivate and train team members. Regular collaboration with other departments, such as customer service and finance, helps to resolve disputes and improve collection rates.

What are the key skills and qualifications needed to thrive as a manager of collections, and why are they important?

To thrive as a Manager of Collections, you need expertise in credit and collections management, financial analysis, and a bachelor's degree in finance, business, or a related field. Familiarity with collections software (like FICO Debt Manager or CACS), CRM systems, and relevant certifications such as the Certified Credit and Collection Professional (CCCP) are valuable. Strong leadership, negotiation, and problem-solving skills help in motivating teams and resolving complex delinquency cases. These abilities are crucial for optimizing cash flow, minimizing risk, and ensuring efficient recovery processes within an organization.

What is the difference between Manager Of Collections vs Collections Supervisor?

AspectManager Of CollectionsCollections Supervisor
ResponsibilitiesOversees entire collections department, develops strategies, manages teams, and ensures company recovery goals are met.Supervises collections staff, monitors daily operations, and ensures team compliance with policies.
Required CredentialsBachelor's degree, experience in collections, leadership skillsHigh school diploma or equivalent, experience in collections, supervisory skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice environment, team oversight, daily operational tasks

The Manager Of Collections typically holds a higher-level role with strategic responsibilities, while the Collections Supervisor focuses on daily team management. Both roles require experience in collections, but the manager oversees broader department functions and policy development, whereas the supervisor concentrates on team performance and compliance.

Manager Of Collections jobs near you

Manager, Collections

Rogers Communications

Calgary, AB

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

  • Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 
  • Use analytics and business insights to optimize collections strategies across the customer lifecycle. 
  • Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 
  • Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 
  • Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 
  • Evaluate and implement innovative collections tools, technologies, and digital solutions. 
  • Support governance, regulatory compliance, and risk management practices across collections operations. 
  • Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

  • Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 
  • 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 
  • Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 
  • Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 
  • Experience leading transformation, process improvement, automation, or digital initiatives. 
  • Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 
  • Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 
  • Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

  • Competitive salary & annual bonus
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities:
    • Self-driven career development programs (E.g. MyPath program)
    • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
    • Work for an organization committed to environmental protection
    • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

Evaluate and implement innovative collections tools, technologies, and digital solutions. 

Support governance, regulatory compliance, and risk management practices across collections operations. 

Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

Experience leading transformation, process improvement, automation, or digital initiatives. 

Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

Competitive salary & annual bonus 
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering 
Company matching contributions to charities you support 
Growth & Development Opportunities:
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Wellness Programs:
Homewood employee & family assistance program 
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

What You'll Do 

  • Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

  • Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

  • Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

  • Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

  • Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

  • Evaluate and implement innovative collections tools, technologies, and digital solutions. 

  • Support governance, regulatory compliance, and risk management practices across collections operations. 

  • Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

  • Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

  • 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

  • Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

  • Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

  • Experience leading transformation, process improvement, automation, or digital initiatives. 

  • Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

  • Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

  • Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

  • Competitive salary & annual bonus 
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering 
  • Company matching contributions to charities you support 
  • Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program 
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

  • 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
...

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