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Manager Of Client Success Jobs in Washington (NOW HIRING)

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

... client success by identifying retention risks and growth opportunities. As a member of the Customer ... Manage customer relationships with a portfolio of assigned accounts and/or projects * Own ...

Cooley

Director of Client Development

Reston, VA · On-site

... to success. * Scalable Growth Infrastructure: Design and implement the programs, tools, and ... Manage staffing coverage,reviewand process time logs/time off requests * Support business ...

Cooley LLP

Director of Client Development

Reston, VA · On-site

... to success. * Scalable Growth Infrastructure: Design and implement the programs, tools, and ... Manage staffing coverage,reviewand process time logs/time off requests * Support business ...

Cooley

Director of Client Development

Washington, DC · On-site

... to success. * Scalable Growth Infrastructure: Design and implement the programs, tools, and ... Manage staffing coverage,reviewand process time logs/time off requests * Support business ...

XPERTECHS

Client Technology Advisor

Columbia, MD · Remote

As part of the Client Services division, the role is a key contributor to the Client Strategy ... Access Management, Microsoft Cloud Stack (365, Exchange, Entra, SharePoint, Teams, Azure ...

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Manager Of Client Success information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do manager of client success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for manager of client success in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Of Client Success jobs in Washington?

The most popular types of Of Client Success jobs in Washington are:

What cities in Washington are hiring for Manager Of Client Success jobs?

Cities in Washington with the most Manager Of Client Success job openings:

Manager Of Client Success jobs near you

Client Success Advisor - Risk & Audit

Diligent

Washington, DC • On-site

$99K - $124K/yr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Diligent Delivery Systems rating

4.8

Company rating: 4.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Client Success Advisor - Risk & Audit

New York, New York, United States; Vancouver, British Columbia, Canada; Washington, District of Columbia, United States

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent's Customer Success retention strategy.

Key Responsibilities

  • Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.
  • Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
  • Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform.
  • Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
  • Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
  • Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

  • Minimum of 5-7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
  • Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
  • Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value. Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
  • Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
  • Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
  • Willingness to travel to client sites.

U.S pay range

$99,280 - $124,000 USD

Pay Range

$86,320 - $107,900 CAD

What Diligent Delivery Systems employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Diligent Delivery Systems logo

About Diligent Delivery Systems

Sourced by ZipRecruiter

Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1994

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