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Manager Of Client Success Jobs in Washington (NOW HIRING)

HelioCampus

VP, Client Success

Bethesda, MD · On-site

The VP of Client Success will be responsible for leading and managing the client success team to ensure the successful adoption, retention, and expansion of our company's products and services by our ...

HelioCampus

Sr. Client Success Manager

Bethesda, MD · On-site

As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the ... The Sr. Client Success Manager (Sr. CSM) combines relationship management and sales roles to ensure ...

Aon

Client Success Manager

Mclean, VA · On-site

Posting Description Fiducient Advisors is part of Wealthspire, a leading wealth management ... The Client Success Manager is responsible for managing the delivery of our workplace financial ...

NFP Corp

Client Success Manager

Mclean, VA

Posting Description Fiducient Advisors is part of Wealthspire, a leading wealth management ... The Client Success Manager is responsible for managing the delivery of our workplace financial ...

Talent Harbor

Client Success Coordinator

Fairfax, VA · On-site

$18 - $22/hr

... main point of contact by phone, from contract through project completion. This is a great ... Keep CRM and internal systems accurate and up to date * Partner with internal teams (Sales ...

New

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Annapolis, MD · On-site

$45K - $75K/yr (+ commission)

... of an engaging, team-oriented culture where no two days are the same. In this role, you'll gain ... Manage and coordinate active calendars in a fast-moving environment * Schedule, confirm, and ...

ROCS

Be Seen First

Entry-Level Client Success Coordinator

Annapolis, MD · On-site

$50K - $63K/yr

... and are driven by success. The ideal candidate is confident on the phone, highly organized ... Manage and coordinate active calendars in a fast-moving environment * Schedule, confirm, and ...

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All JobsOf Client Success JobsManager Of Client Success JobsManager Of Client Success Jobs in Washington

Manager Of Client Success information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do manager of client success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for manager of client success in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Of Client Success jobs in Washington?

The most popular types of Of Client Success jobs in Washington are:

What cities in Washington are hiring for Manager Of Client Success jobs?

Cities in Washington with the most Manager Of Client Success job openings:

Manager Of Client Success jobs near you

Associate, Client Success

Montage Marketing Group

Rockville, MD • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Montage Marketing Group is seeking a Client Success Associate to support client-facing projects, strengthen stakeholder relationships, and help deliver high-quality work that advances client and agency goals. This role is ideal for a mid-career professional with experience in consulting, client service, project management, event coordination, or contracting environments who thrives in fast-paced, detail-oriented settings and can balance multiple priorities while maintaining strong communication and professionalism.
The Client Success Associate partners with project leads, internal teams, and client stakeholders to keep work moving forward, maintain accurate project systems and documentation, support onboarding and close-out activities, and contribute to a consistently strong client experience. This person brings sound judgment, adaptability, initiative, and a commitment to operational excellence.
This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employees home office. The anticipated annual salary for this position starts at $70,000 - $80,000.
Position Overview
Stakeholder Management and Client Communications
  • Working alongside a team, leverage project management best practices to advance and elevate client projects and key deliverables.
  • Demonstrate diplomacy, respect, sound judgement, and a strong focus on the client experience through professional written and verbal communication.
  • Exercise effective time management and project planning skills to ensure client communications and project deliverables are on-time and of highest quality.
  • Identify opportunities to influence key stakeholders and cross-functional project teams in service of optimal project outcomes.
  • Demonstrate active and intentional listening to deliver key messaging to various audiences.
  • Develop solutions that support forward project momentum while upholding Montage standards and applying strong business judgment.
  • Capture meeting notes, synthesize information, and communicate next steps clearly.
  • Tailor communication style, tone, and format to the audience and situation.
  • Demonstrate strong responsiveness and follow-up practices across email, meetings, and project communications.

Project Management & Operational Execution
  • Apply proven and effective full-cycle project management practices across onboarding, close-out, scheduling, documentation, monitoring, and follow-through.
  • Manage multiple assignments and balance internal responsibilities with client deliverables.
  • Exercise strong attention to detail and accuracy in project records, timesheets, expense reports, and system updates.
  • Effectively navigate ambiguous or unclear situations to continually advance projects.
  • As needed, support on-site activations during non-traditional office hours and varying event environments.

Business Acumen & Analytical Thinking
  • Demonstrate a strong understanding of client environments and apply that context to project recommendations and deliverables.
  • Identify risks, constraints, and practical solutions in dynamic project settings.
  • Support utilization goals, resource awareness, and delivery quality.
  • Exercise sound judgment and problem-solving skills in high-stakes or continually changing situations.

Required Qualifications:
  • 3-5 years of experience in a client-facing, professional services environment.
  • Professional experience within project management, event coordination, marketing/advertising/PR, consulting, or government contracting environments.
  • Strong listening, written, and verbal communication skills.
  • Demonstrated learning mindset, focused on accepting and applying feedback for continued professional growth.
  • Proven ability to adapt to quickly changing circumstances while preserving the client experience.
  • Commitment to accountability, continuous improvement, and professional representation of the organization.
  • Experience coordinating multiple stakeholders, timelines, and deliverables in deadline-driven environments.
  • Strong judgement, professionalism, negotiation and problem-solving skills.
  • Ability to obtain Public Trust suitability with the federal government.
  • Located within a commutable distance to offices in Rockville, MD.

Preferred Qualifications:
  • Bachelor's degree in business, communications, marketing, event management, hospitality management, or a related field preferred.
  • Experience planning, coordinating, and facilitating in-person and virtual events.
  • Professional background in healthcare, environment, technology, or transportation industries.
  • Project Management Professional (PMP), Certified Meeting Professional (CMP), or Certified Special Events Professional (CSEP) credential(s).
  • Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike, SharePoint, Unanet, or similar.

About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.
Why Montage?
Because we're a caring team of collaborative creatives-people who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person's voice is valued, each one's contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment.
Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.
Benefits
  • Medical
  • Dental
  • Vision
  • 401K Retirement with match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Parental Leave for Birthing & Non-Birthing Parents
  • Paid Jury Duty, Bereavement Leave
  • Short-Term & Long-Term Disability Insurance
  • Group Term Life Insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Accident Insurance
  • Critical Illness Insurance
  • Cancer Insurance
  • Hospital Indemnity Insurance
  • LegalShield
  • IDShield
  • FinFit Financial Wellness Program
  • Working Advantage Discount Program

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