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Manager Of Client Success Jobs in Michigan (NOW HIRING)

Story Lane Box

Client Account Representative

Detroit, MI · On-site

$67K - $70K/yr

... long-term client success. As we expand our footprint in Detroit, we're looking for motivated ... of client communications and agreements * Provide regular updates to senior management regarding ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

Develop deep understanding of client operations, goals, and challenges * Act as a trusted advisor ... Use tools like CRM and Jira to track progress, client engagement, and initiatives * Create polished ...

ClickOrlando

Client Experience Manager

Detroit, MI · On-site

Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

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Manager Of Client Success information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do manager of client success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager of client success in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Of Client Success jobs in Michigan?

The most popular types of Of Client Success jobs in Michigan are:

What cities in Michigan are hiring for Manager Of Client Success jobs?

Cities in Michigan with the most Manager Of Client Success job openings:

Manager Of Client Success jobs near you

Client Success and Intake Manager

CareOne Senior Care

Farmington Hills, MI • On-site

Full-time

Posted 24 days ago

Job description

About the Role
CareOne Senior Care is looking for a Client Success & Intake Manager to own the full client journey - from that very first phone call through months and years of ongoing care. If you love building relationships, solving problems on the fly, and being the steady hand a family can count on during a hard transition, this role was built for you.
This isn't a task-completion job. It's a relationship-and-outcomes role: your work directly shows up in how many families we help, how long they stay with us, and how supported our caregivers feel every day.
What You'll Do
  • Be the first friendly voice families hear when they reach out for help
  • Conduct in-home assessments and build individualized care plans
  • Serve as the ongoing point of contact for clients and families
  • Conduct in-home Quality Assurance visits to check on service quality and satisfaction
  • Partner closely with the scheduling team on staffing and caregiver matching
  • Support caregiver hiring, onboarding, and ongoing coaching
  • Represent CareOne in the community and with referral partners
  • Help keep the office running smoothly, stepping up to lead day-to-day operations when the Agency Administrator is out
  • Occasionally step in to cover a client care shift directly in the field, such as during a last-minute caregiver call-off

What We're Looking For
  • Experience in home care, healthcare, or another client-facing role (preferred)
  • Warm, clear communicator who builds trust quickly with families
  • Comfortable juggling multiple priorities in a fast-moving, small-office environment
  • Strong organizational and problem-solving instincts
  • A genuine, compassionate commitment to helping seniors and their families

A Note on Availability
This role participates in the after-hours on-call rotation and responds to urgent client and staffing needs during on-call periods. Reliable availability during assigned rotations is a core expectation of the role.
Why CareOne
CareOne Senior Care is a locally rooted, non-medical private duty home care agency serving families across Farmington Hills, Ann Arbor, and the surrounding communities. We're growing quickly, and this role sits at the center of that growth - your work will directly shape the experience of the families and caregivers we serve every single day.
How to Apply
Ready to be the calm, capable presence families rely on? Visit www.careoneseniorcare.com to apply.
CareOne Senior Care, LLC is an Equal Opportunity Employer.
CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!

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