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Manager Member Service Jobs in Wisconsin (NOW HIRING)

Greater Green Bay YMCA

Member Service Associate

De Pere, WI

$14 - $19.25/hr

JOB SUMMARY As a Member Service Associate, you are part of the team responsible for delivering an ... Attend required abuse risk management training. * Report suspicious and inappropriate behaviors and ...

Greater Green Bay YMCA

Member Service Associate

De Pere, WI · On-site

$14 - $19.25/hr

JOB SUMMARY As a Member Service Associate, you are part of the team responsible for delivering an ... Attend required abuse risk management training. * Report suspicious and inappropriate behaviors and ...

Empeople Credit Union

Branch Manager

Fond Du Lac, WI · On-site

$65K - $98K/yr

Credit Union's financial software system as applicable to branch management, member services and sales/referrals. * Regulatory and Compliance issues applicable to credit union deposit products and ...

Empeople Credit Union

Branch Manager

Fond Du Lac, WI · On-site

Credit Union's financial software system as applicable to branch management, member services and sales/referrals. * Regulatory and Compliance issues applicable to credit union deposit products and ...

Empeople Credit Union

Branch Manager

Fond Du Lac, WI · On-site

$65K - $98K/yr

Credit Union's financial software system as applicable to branch management, member services and sales/referrals. * Regulatory and Compliance issues applicable to credit union deposit products and ...

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Manager Member Service information

What is the difference between Manager Member Service vs Customer Service Manager?

AspectManager Member ServiceCustomer Service Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in member services or client relationsUsually requires a bachelor's degree; experience in customer support or service management
Work EnvironmentOften in financial institutions, credit unions, or membership organizationsCommonly in retail, telecom, or service industries
Employer & Industry UsageUsed in organizations focusing on member or client relationsUsed across various customer-facing industries
Search & Comparison IntentPeople comparing roles related to member or client services within organizationsIndividuals seeking roles managing customer support teams

The main difference is that Manager Member Service focuses on managing relationships with members or clients within membership-based organizations, while Customer Service Manager oversees customer support teams across various industries. Both roles require similar credentials and involve managing service quality, but their industry focus and target audiences differ.

How much does a manager member service make?

A Manager Member Service typically earns an average salary of around $50,000 to $70,000 annually, depending on experience, location, and the size of the organization. Compensation may also include bonuses and benefits, and strong customer service and leadership skills are often required for this role.

What is a manager member service?

A manager member service is a role responsible for overseeing member interactions, ensuring customer satisfaction, and managing service teams. The position often requires strong communication skills, leadership abilities, and familiarity with customer service tools and processes.

What are the most commonly searched types of Member Service jobs in Wisconsin?

The most popular types of Member Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Manager Member Service jobs?

Cities in Wisconsin with the most Manager Member Service job openings:

Manager Member Service jobs near you

Member Service Associate - All Locations

WOODSON Y M C A INC

Wausau, WI

$12.50 - $13.50/hr

Full-time

Re-posted 2 days ago

Job description

POSITION SUMMARY:
Member Service Associates are responsible for creating a welcoming experience for all members and guests in a friendly, helpful and professional manner. This is done by efficiently and effectively selling memberships and program registrations, monitoring building access, answering questions and supporting the members.  Member Service Associates work as a team with other staff to ensure each member’s experience is the best that it can be.
 

ESSENTIAL FUNCTIONS:
1.    Provides excellent service to members, guests, and program participants in the Y, on the phone, and by email.
2.    Must be proficient in the use of DAXKO (training provided), the YMCA website, and the Y360 APP in the areas of locating information, membership sales, and program registration.
3.    Must have a strong knowledge of all membership types, programs, policies and processes.
4.    Effectively manage all incoming telephone calls, which includes proper greetings, routing and paging.  
5.    Safeguard the Welcome Center desks, cash drawer and safe at all times.  Accurately account for all monies received during shift and deposit in safe.
6.    Ability to work as part of a team, to create a welcoming and supportive environment for members and staff.
7.    Help to maintain a clean, attractive, and well-organized Welcome Center area.
8.    Working knowledge of the facility to provide clear and accurate guidance to members.
9.    Be familiar with building safety and emergency procedures, our area, and offerings at the other branch.
10.    Maintains a professional and welcoming appearance by following YMCA dress code standards.
11.    Must attend mandatory staff meetings.
12.    Perform any other duties assigned by the Director.
 

QUALIFICATIONS:
1.    Exceptional communication, organization, interpersonal and problem-solving skills as well as basic technology skills.
2.    Ability to relate effectively to diverse groups of people from all social and economic 
segments of the community.
 

WORK ENVIRONMENT & PHYSICAL DEMANDS:
1.    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2.    While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. 
3.    The employee frequently is required to sit, stand, and/or walk for sustained periods of time as well as reach and move around the work environment. 
4.    The employee must occasionally lift and/or move up to 30 pounds.  
5.    Specific vision and hearing abilities required by this job include close vision, distance vision, the ability to adjust focus, and the ability to effectively hear and communicate with members, staff, and guests in a busy environment.
 

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