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Manager Mazda Service Jobs in Tennessee (NOW HIRING)

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Provide exceptional customer service and represent Johnson City Acura Mazda positively ... Proficient in using CRM software and other computer applications. * Highly organized with strong ...

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Provide exceptional customer service and represent Johnson City Acura Mazda positively ... Proficient in using CRM software and other computer applications. * Highly organized with strong ...

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Manager Mazda Service information

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What is a manager Mazda service position?

A manager Mazda service position involves overseeing the service department at a Mazda dealership, coordinating repairs, managing staff, ensuring customer satisfaction, and maintaining service quality. The role typically requires strong leadership, technical knowledge of Mazda vehicles, and experience in automotive service management.

What are popular job titles related to Manager Mazda Service jobs in Tennessee?

For Manager Mazda Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Manager Mazda Service jobs in Tennessee look for?

The top searched job categories for Manager Mazda Service jobs in Tennessee are:

What cities in Tennessee are hiring for Manager Mazda Service jobs?

Cities in Tennessee with the most Manager Mazda Service job openings:

Manager Mazda Service jobs near you
Infographic showing various Manager Mazda Service job openings in Tennessee as of June 2026, with employment types broken down into 67% Part Time, 11% Temporary, and 22% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Client Advisor (Auto Sales)

Nelson Mazda Cool Springs

Franklin, TN • On-site

$4.0K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

About the Opportunity

At Nelson Mazda Cool Springs, we’re redefining the car buying experience. As a Client Advisor, you’ll deliver a professional, pressure-free experience focused on customer satisfaction—not commission. If you’re passionate about helping people, thrive in a team environment, and are motivated to grow - we want to hear from you.

What You'll Get

  • Base pay of $4,000 per month (non-commissioned) w/ a bonus structure

  • New car allowance with Mazda

  • 40 Hours of PTO after 90 days of employment

  • 401(k) with up to 6% company match $1 for $1!

  • Health, dental, and vision insurance available

  • Volunteer Time Off (VTO) given on 1st day of employment

  • Consistent, predictable schedule: Saturdays required, closed Sundays

  • Dedicated on site trainer for training + support to help you succeed!

What You’ll Do

  • Guide guests through a world-class, transparent car buying experience

  • Respond to internet and phone inquiries and schedule showroom appointments

  • Make 45+ outbound calls daily to follow up with leads and prospects

  • Conduct vehicle walkarounds and deliver expert-level product presentations

  • Log all customer interactions in CRM and dealership systems

  • Prepare vehicles and customer info for upcoming appointments

  • Assist with showroom appearance, lot organization, and guest hospitality

  • Stay current on Mazda models, news, and competitive vehicle offerings

What We’re Looking For

  • Strong communication and customer service skills

  • Positive attitude and a team-oriented mindset

  • Ability to multitask in a fast-paced environment

  • Comfortable using technology and CRM platforms

  • Valid driver’s license and clean driving record

  • Retail or sales experience preferred, but not required

What Success Looks Like

  • 13 vehicles sold monthly (rolling 90-day average)

  • 95%+ customer satisfaction index (MBEP score)

  • High conversion rate of internet and phone leads

  • Strong performance in optional protection and service product offerings

  • Completion of all Mazda certifications and training

About Us

At Nelson Mazda Cool Springs, we live the Nelson Difference—treating every customer like family and every team member with respect. We’re proud to foster a workplace where collaboration, integrity, and professional growth are front and center.

Apply Now
Submit your application today and take the next step in your automotive career with a team that values people over pressure.

EEOC Statement

Nelson Mazda Cool Springs is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We believe that diversity strengthens our team and allows us to better serve our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. We are dedicated to providing reasonable accommodations to individuals with disabilities in the application and hiring process, and to ensure equal opportunities throughout employment. 

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