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Manager Mazda Service Jobs in Iowa (NOW HIRING)

Lithia

Vehicle Exchange Coordinator

Urbandale, IA

$18/hr

L0385 Ramsey Mazda Ramsey Mazda NOW HIRING Vehicle Exchange Coordinators - Accelerate Your Career ... Service Drive. You'll guide customers through every step of the exchange process, upholding our ...

Jensen Subaru Mazda

Automotive Detailer

Sioux City, IA · On-site

$13/hr

Inspect vehicles for any defects or damage and report findings to the management team * Maintain a ... service and quality to our customers in the Sioux City, IA area. As an established dealership, we ...

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Manager Mazda Service information

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

Who is the CEO of Mazda North America?

Mazda North America is a subsidiary of Mazda Motor Corporation, which is led by its President and CEO. The CEO of Mazda Motor Corporation as of 2023 is Akira Marumoto. The company operates with a regional management structure, and the CEO oversees global strategy and operations, including those in North America.

What does a car dealership service manager do?

A car dealership service manager oversees the service department, coordinating repairs, maintenance, and customer service. They manage technicians, ensure quality work, handle scheduling, and maintain profitability, often using dealership management software. Strong leadership, technical knowledge, and customer communication skills are essential for this role.

What is the most important job of a Mazda parts manager?

The most important job of a Mazda parts manager is to oversee the inventory of vehicle parts, ensuring the availability of genuine Mazda parts for repairs and maintenance. They also manage supplier relationships, track stock levels, and coordinate with service technicians to meet customer needs efficiently.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service, and why are they important?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

How much does a Mazda dealership manager make?

A Mazda dealership manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and dealership size. Compensation may also include bonuses and profit-sharing opportunities, with managerial skills and industry certifications influencing salary levels.
What are popular job titles related to Manager Mazda Service jobs in Iowa? For Manager Mazda Service jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Manager Mazda Service jobs in Iowa look for? The top searched job categories for Manager Mazda Service jobs in Iowa are:
Manager Mazda Service jobs near you
Infographic showing various Manager Mazda Service job openings in Iowa as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Vehicle Exchange Coordinator

Lithia & Driveway

Urbandale, IA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Dealership:L0385 Ramsey MazdaRamsey Mazda

NOW HIRING Vehicle Exchange Coordinators - Accelerate Your Career!

Pay:$16 to $18 per hour based on experience, with additional monthly bonus opportunities

At Ramsey Mazda, we're driven by integrity, excellence, and a relentless pursuit of growth. If you're ready to take ownership of your success, push boundaries, and have fun doing it, we want you on our team!

As part of the largest dealership group in America, your career path here is limitless. Our mission is Growth Powered By People - we have the resources to help you achieve your professional goals with Lithia & Driveway!

Your Mission as a Vehicle Exchange Coordinator is to Earn Customers for Life - you'll assist in boosting our Used Car inventory by identifying acquisition and upgrade opportunities for customers who come through our Service Drive. You'll guide customers through every step of the exchange process, upholding our golden standard of customer service.

NO DEALERSHIP EXPERIENCE NECESSARY - we will train the right candidate!

What We're Looking For:

  • Minimum 2 years of experience in retail, sales, telemarketing, or similar customer-facing roles.
  • Must be comfortable with making outbound phone calls.
  • Exceptional communication skills and a natural ability to connect with people.
  • Strong organizational skills and tech-savvy mindset.
  • Self-starter mentality with a hunger to Improve Constantly and exceed goals.
  • Valid driver's license and a clean driving record.
  • Most of all, a team player mindset with the passion and drive to Have Fun!

What You'll Do

  • Deliver a premium customer experience by responding to in-store and online vehicle exchange inquiries in a prompt, professional, accurate and courteous manner
  • Use store software to appraise vehicles and negotiate price with customer, collaborating with Sales Team and Used Car Manager to facilitate exchange process
  • Own customer communication and follow-up by scheduling appointments and making outbound phone calls
  • Requires working in a fast-paced team environment, being effective as a self-starter and working individually as needs dictate

What We Can Offer You:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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