Job Overview:
Pay Range: $65hr - $70hr
Requirement/Must Have:
- Proficiency in IBM Mainframe technology and cross-platform scheduling software such as Control-M, CA7, or OpCon.
- 1+ years of experience in providing L1 production support for batch operations comprising IBM Mainframe, Windows, and Unix environments.
- Familiarity with IT Service Management tools like ServiceNow.
Responsibilities:
- Monitor and manage complex daily production cycles.
- Perform incident triage being the primary point of contact for system alerts, server notifications, and job abends.
- Analyze system logs, console messages, and abend codes to perform corrective actions.
- Execute JCL modifications, update dataset versions, and perform step-specific restarts as directed.
- Manage the end-to-end incident lifecycle by documenting all failures, root causes, and resolutions.
- Escalate complex code or data issues to specialized development teams.
- Collaborate with different teams to drive incident resolution.
- Handle calls from technical staff, vendors, and internal business partners to perform requested batch operations.
- Participate in technical bridge calls to facilitate communication during P1/P2 incidents.
- Adhere to strict Service Level Agreements.
- Willingness to work in a 24/7 operational environment, including rotating shifts, nights, and weekends.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.