Manager Implementation Services Jobs in Gilbert, AZ

ADP Comprehensive Services Upmarket is hiring an Implementation Project Manager.

Implementation Project Manager, you will be responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units. Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication, control and execution of project plans in a manner consistent with the framework of the OneADP solution delivery and ensures client needs are satisfied by delivering projects with a high degree of quality. Ensures goals are met by client and ADP Project Team Members who may represent multiple business units including Implementation Specialists, Trainers, Sales Representatives, Client Services Representatives, vendors and others by ensuring they understand and adhere to key timeframes and quality goals. As directed by the Implementation Executive, drives associate mentorship, and participates in stretch assignments/projects in support a virtual Resource Management Team.

• Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes.
• Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, Develops and executes appropriate client conversion strategies.
• Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes.
• Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, status reports, and issue and resolution logs to ensure processes are followed and goals achieved, including the timely completion of milestones. Coordinates the new client transition process at the conclusion of the implementation for each product purchased. Ensures that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions.
• Gains commitment, alignment and engagement from all Project Team Members in pursuit of Resource Services' mission, vision and values of providing integrated solutions and World Class Service. Accountable for influencing and managing the collective performance of an Implementation Project Team that includes Implementation Consultants and may span multiple business units (i.e. Retirement Services, FSA/COBRA, Concur, TLM, 3rd-party vendors, etc.)
  * Internal and external relationships: Manages the client relationship at the most senior level within the client organization and acts as single point of contact and escalation for all key project stakeholders: clients, Sales and ADP Project Team Members. Maintains the Project Team's focus on exceeding client expectations.
• Participates in departmental or Implementation Center task force teams and councils that focus on improving processes, strategic initiatives, acquisitions, stretch assignments and collaboration opportunities with other BU's. Results oriented with proven statistical success and seasoned leadership and mentorship skills and abilities.
• Sales Partnership/Alignment: Aligns with and supports expectations and communications established by Sales. Accurately assesses and monitors client expectations to ensure positive outcomes. Identifies and overcomes objections, clarifies expectations, confirms client understanding of both deliverables and timeframes and involves Sales as necessary to reset expectations. Incorporates and prioritizes the ADP Value Proposition in project strategy. Leads and gains commitment from client and ADP Project Teams to implement with a concurrent approach, meeting and exceeding clients' integrated solution and value proposition objectives. *Meets with prospects to discuss the implementation process. Serves as a liaison with Sales/System Consultants to set proper expectations.
• Product Support: Assists Regional product groups in development of new processes, tools and collateral. Participates in task forces and stretch assignments.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos

• Implement Clients. You'll create exceptional Implementation experiences for each product or service. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies and Products. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task - Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. You will share essential information with clients and internal teams.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of calls, emails, etc.

• 3 - 5 years of client service, customer service, or consulting experience.
• Prior project management experience is not required; we will train you to be successful!

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

#LI-AJ1

#LI-Hybrid

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.