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Manager Hsn Customer Service Jobs in Springfield, MA

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Customer Service Manager Direct-Hire / Permanent position Robert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to ...

Valence

Customer Service Manager

West Springfield, MA · On-site

$85K - $90K/yr

Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. • Manage ...

Aalberts Ht

Customer Service Manager

Manchester, CT · On-site

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

NY Marketing Firm

Customer Service Management

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Management POWERED BY PEOPLE Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are ...

Dollar Tree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsHsn Customer Service JobsManager Hsn Customer Service JobsManager Hsn Customer Service Jobs in Springfield, MA

Manager Hsn Customer Service information

See Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do manager hsn customer service jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager hsn customer service in Springfield, MA is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a manager HSN Customer Service do?

A Manager HSN Customer Service oversees the customer service operations for HSN (Home Shopping Network). They are responsible for leading teams, ensuring high-quality customer interactions, resolving escalated issues, and implementing strategies to improve customer satisfaction. The manager also monitors performance metrics, provides training and development, and works to enhance the overall customer experience. Their role is critical in maintaining HSN's reputation and ensuring customers have a positive shopping experience.

What are the key skills and qualifications needed to thrive as a manager HSN Customer Service, and why are they important?

To thrive as a Manager HSN Customer Service, you need strong leadership abilities, in-depth knowledge of customer service principles, and prior experience in team management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center systems, and performance management tools is typically required, along with knowledge of HSN's products and processes. Outstanding communication, conflict resolution, and motivational skills help foster a positive team environment and ensure top-tier customer experiences. These competencies are crucial for driving team performance, maintaining customer satisfaction, and achieving business goals in a competitive retail environment.

What is the difference between Manager Hsn Customer Service vs Customer Service Supervisor?

AspectManager Hsn Customer ServiceCustomer Service Supervisor
ResponsibilitiesOversees customer service operations, develops strategies, manages teams, and handles escalations.Supervises daily customer service activities, trains staff, and ensures quality service.
Required CredentialsTypically requires experience in customer service, leadership skills, and sometimes a managerial certification.Experience in customer service, leadership abilities, and team management skills.
Work EnvironmentOffice setting, often in a corporate or retail environment, with strategic planning duties.Call centers or retail outlets, focusing on team supervision and customer interactions.

The main difference is that the Manager Hsn Customer Service focuses on strategic oversight and management of customer service teams, while the Customer Service Supervisor handles daily team supervision and operational tasks. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making.

What are some common challenges faced by a manager HSN Customer Service, and how can they be addressed?

As a Manager in HSN Customer Service, common challenges include balancing high customer expectations with operational efficiency, managing a diverse team, and adapting to rapidly changing technology and product offerings. Addressing these challenges often involves fostering clear communication, providing ongoing training for team members, and implementing customer feedback systems to enhance service quality. Building strong interdepartmental relationships also helps managers resolve complex customer issues more effectively and supports a positive team environment.
What are the most commonly searched types of Hsn Customer Service jobs in Springfield, MA? The most popular types of Hsn Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Manager Hsn Customer Service jobs? Cities near Springfield, MA with the most Manager Hsn Customer Service job openings:
Manager Hsn Customer Service jobs near you

Customer Service Manager

Robert Half

CT • On-site

$80K - $100K/yr

Full-time

Posted 15 days ago

Job description

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.

 

Job Description

  • Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
  • Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
  • Serve as the point of escalation for complex customer service and account-related issues
  • Build strong client relationships through proactive communication and service support
  • Monitor team performance metrics, including response times, open work order aging, and service levels
  • Support new account rollouts and partner cross-functionally to ensure smooth implementation
  • Oversee quoting, work order communication, and account documentation processes
  • Partner with the Director on special projects with priority clients

 

Qualifications

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments
  • Strong communication, organizational, and problem-solving skills

If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



Ideal Experience:

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical, HVAC, or related environments
  • Strong communication, organizational, and problem-solving skills



If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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