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Manager Hsn Customer Service Jobs in Riverside, CA

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

BioPhase Solutions

Customer Service Manager

Anaheim, CA

$75/hr

  • Medical

  • Retirement

We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company. Salary: $75-95k depending on experience Summary: We are seeking a ...

Emerging Blue Jobs

Customer Service Manager

Chino, CA

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • PTO

The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. * Collaborate cross-departmentally, streamlining communication and operations ...

Dollartree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Michaels Stores

Customer Service & Sales Manager

Brea, CA · On-site

$17.75 - $23.10/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. Major Activities * Assist Store ...

Heritage Grocers Group

Customer Service

Corona, CA · On-site

$17.90 - $20.45/hr

Provides support to the Frontend team in the absence of the Frontend Manager; * Operates front end ... Customer Service and retail experience desirable; * Bilingual: Spanish and English preferred.

Cardenas Market

Customer Service

Corona, CA · On-site

$20.45/hr

Provides support to the Frontend team in the absence of the Frontend Manager; * Operates front end ... Customer service and retail experience desirable; * Bilingual: Spanish and English preferred.

Dollar Tree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Heritage Grocers Group

Customer Service

Corona, CA · On-site

$17.90 - $20.45/hr

Provides support to the Frontend team in the absence of the Frontend Manager; * Operates front end ... Customer Service and retail experience desirable; * Bilingual: Spanish and English preferred.

KFC

Customer Service

Hemet, CA · On-site

$20 - $20.50/hr

Immediately attend to any guest service problem or complaint and notify manager as needed. * Accept payment from customers, make change as necessary, and issue a receipt. * Follow proper cash ...

PrideStaff - Ontario, CA

Customer Service

Chino, CA · On-site

$17.50 - $18.50/hr

  • Medical

Pridestaff is currently seeking a Customer Service Representative for a manufacturing company ... Manage medium to large residential dealer accounts (80K a year and up) * Find solutions to customer ...

New

KFC

Customer Service

Menifee, CA · On-site

$20 - $20.50/hr

Immediately attend to any guest service problem or complaint and notify manager as needed. * Accept payment from customers, make change as necessary, and issue a receipt. * Follow proper cash ...

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All JobsHsn Customer Service JobsManager Hsn Customer Service JobsManager Hsn Customer Service Jobs in Riverside, CA

Manager Hsn Customer Service information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do manager hsn customer service jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager hsn customer service in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a manager HSN Customer Service do?

A Manager HSN Customer Service oversees the customer service operations for HSN (Home Shopping Network). They are responsible for leading teams, ensuring high-quality customer interactions, resolving escalated issues, and implementing strategies to improve customer satisfaction. The manager also monitors performance metrics, provides training and development, and works to enhance the overall customer experience. Their role is critical in maintaining HSN's reputation and ensuring customers have a positive shopping experience.

What are the key skills and qualifications needed to thrive as a manager HSN Customer Service, and why are they important?

To thrive as a Manager HSN Customer Service, you need strong leadership abilities, in-depth knowledge of customer service principles, and prior experience in team management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center systems, and performance management tools is typically required, along with knowledge of HSN's products and processes. Outstanding communication, conflict resolution, and motivational skills help foster a positive team environment and ensure top-tier customer experiences. These competencies are crucial for driving team performance, maintaining customer satisfaction, and achieving business goals in a competitive retail environment.

What is the difference between Manager Hsn Customer Service vs Customer Service Supervisor?

AspectManager Hsn Customer ServiceCustomer Service Supervisor
ResponsibilitiesOversees customer service operations, develops strategies, manages teams, and handles escalations.Supervises daily customer service activities, trains staff, and ensures quality service.
Required CredentialsTypically requires experience in customer service, leadership skills, and sometimes a managerial certification.Experience in customer service, leadership abilities, and team management skills.
Work EnvironmentOffice setting, often in a corporate or retail environment, with strategic planning duties.Call centers or retail outlets, focusing on team supervision and customer interactions.

The main difference is that the Manager Hsn Customer Service focuses on strategic oversight and management of customer service teams, while the Customer Service Supervisor handles daily team supervision and operational tasks. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making.

What are some common challenges faced by a manager HSN Customer Service, and how can they be addressed?

As a Manager in HSN Customer Service, common challenges include balancing high customer expectations with operational efficiency, managing a diverse team, and adapting to rapidly changing technology and product offerings. Addressing these challenges often involves fostering clear communication, providing ongoing training for team members, and implementing customer feedback systems to enhance service quality. Building strong interdepartmental relationships also helps managers resolve complex customer issues more effectively and supports a positive team environment.

What are the most commonly searched types of Hsn Customer Service jobs in Riverside, CA?

The most popular types of Hsn Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Manager Hsn Customer Service jobs?

Cities near Riverside, CA with the most Manager Hsn Customer Service job openings:

Manager Hsn Customer Service jobs near you

Manager Customer Service

Bourns, Inc.

Riverside, CA • On-site, Remote

Full-time

Posted 18 days ago

Job description

Founded in 1947, Bourns is a leading manufacturer of electronic components, serving customers worldwide across automotive, industrial, communications, consumer, medical, and other markets. Our commitment to innovation, quality, and customer service has made us a trusted partner throughout the electronics industry.

Bourns Inc.  is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside sales operations, driving service excellence, developing talent, and strengthening relationships with customers, distributors, sales teams, and cross-functional business partners.

The ideal candidate is a customer-focused leader with strong business acumen, experience managing customer service operations, and a passion for developing high-performing teams.

What You'll Do

Leadership & Team Development

  • Lead and develop customer service and inside sales professionals, including remote and international team members.
  • Establish departmental goals, monitor performance, and drive continuous improvement initiatives.
  • Coach, mentor, and develop employees to support professional growth and succession planning.
  • Set and monitor quarterly objectives and provide ongoing performance development support.

Customer Service & Operational Management

  • Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
  • Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
  • Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.
  • Respond to customer escalations and collaborate with sales teams to support strategic accounts.

Strategic Planning & Business Partnership

  • Develop and implement short- and long-term departmental strategies and objectives.
  • Manage departmental budgets and monitor performance against established goals.
  • Partner with Product Management, Sales, Distributors, Manufacturer Representatives, and other business groups to improve service delivery and customer experience.
  • Lead customer feedback initiatives, including administration of the biennial customer survey.

Systems & Process Improvement

  • Serve as a key liaison with Information Technology teams to support system enhancements and issue resolution.
  • Maintain customer data, cross-reference databases, and Sales Cloud information to support business growth.
  • Develop reporting, dashboards, and analytical tools to support management decision-making and service improvements.

What We're Looking For

Education

  • Bachelor's degree in Business or a related field preferred.
  • Equivalent combination of education, training, and experience may be considered.

Experience

  • 5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
  • Demonstrated experience leading teams and driving operational improvements.
  • Experience managing customer-facing processes and service performance metrics.

Skills & Qualifications

  • Exceptional leadership, communication, and interpersonal skills.
  • Strong customer service orientation with a commitment to delivering outstanding customer experiences.
  • Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  • Experience with SAP, Sales Cloud, CRM systems, or similar business applications preferred.
  • Strong analytical abilities and experience creating reports, presentations, and business insights.
  • Ability to manage multiple priorities in a fast-paced environment.

Why Join Bourns?

At Bourns, you'll join a global organization known for innovation, quality, and customer commitment. We offer the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and growth-oriented environment.

What We Offer

  • Competitive compensation and benefits package
  • Hybrid work environment
  • Professional development and career growth opportunities
  • Collaborative culture focused on innovation and customer success
  • Opportunity to lead a high-impact customer service organization

Hiring Range - $80,000 - $90,000

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