ZipRecruiter

Log In

1

Manager Hsn Customer Service Jobs in Tennessee (NOW HIRING)

QVC

HSN Customer Service Specialist

Nashville, TN · Remote

$15/hr

Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and ...

QVC

Fulfillment Area Manager

Piney Flats, TN

Your Opportunity, Your Team The Area Manager supports HSN, and will oversee the distribution ... improved customer service. * Oversee daily operations for assigned area, partnering with other ...

HR SOURCES AND SOLUTIONS

Customer Service

Athens, TN · On-site

$18 - $20/hr

We are hiring a Customer Service Rep / Account Manger for a local manufacturer. The successful Customer Service Rep is proactive and relationship-driven Account Manager to support our customer base.

Westrock

Mgr II, Customer Service

Knoxville, TN · On-site

Customer Service Manager The opportunity: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and ...

HR SOURCES AND SOLUTIONS

CUSTOMER SERVICE

Athens, TN

$13.50 - $18.25/hr

Are you looking for a Customer Service Representative ( CSR ) position in Athens, TN? Apply now for ... De-escalate customer complaints and manage warranty claims, repairs, or return processes

Aston Carter

Customer Service

Kodak, TN · On-site

$18 - $21/hr

Create, update, and manage service orders with a high level of accuracy * Adjust schedules in real time to respond to changing service demands * Resolve scheduling conflicts, customer concerns, and ...

Uhaul

customer service

Nashville, TN

$15.50 - $21/hr

In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around ...

Aston Carter

Customer Service

Kodak, TN

$18 - $21/hr

Create, update, and manage service orders with a high level of accuracy * Adjust schedules in real time to respond to changing service demands * Resolve scheduling conflicts, customer concerns, and ...

Uhaul

customer service

Nashville, TN

$15.50 - $21/hr

In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around ...

Jack Marshall Foods, Inc.

Customer Service

Lawrenceburg, TN

$15 - $20.50/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

next page

Showing results 1-20

People also search for

All JobsManager Hsn Customer Service JobsManager Hsn Customer Service Jobs in Tennessee

Manager Hsn Customer Service information

What are the key skills and qualifications needed to thrive as a Manager HSN Customer Service, and why are they important?

To thrive as a Manager HSN Customer Service, you need strong leadership abilities, in-depth knowledge of customer service principles, and prior experience in team management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center systems, and performance management tools is typically required, along with knowledge of HSN's products and processes. Outstanding communication, conflict resolution, and motivational skills help foster a positive team environment and ensure top-tier customer experiences. These competencies are crucial for driving team performance, maintaining customer satisfaction, and achieving business goals in a competitive retail environment.

What are some common challenges faced by a Manager in HSN Customer Service, and how can they be addressed?

As a Manager in HSN Customer Service, common challenges include balancing high customer expectations with operational efficiency, managing a diverse team, and adapting to rapidly changing technology and product offerings. Addressing these challenges often involves fostering clear communication, providing ongoing training for team members, and implementing customer feedback systems to enhance service quality. Building strong interdepartmental relationships also helps managers resolve complex customer issues more effectively and supports a positive team environment.

What does a Manager HSN Customer Service do?

A Manager HSN Customer Service oversees the customer service operations for HSN (Home Shopping Network). They are responsible for leading teams, ensuring high-quality customer interactions, resolving escalated issues, and implementing strategies to improve customer satisfaction. The manager also monitors performance metrics, provides training and development, and works to enhance the overall customer experience. Their role is critical in maintaining HSN's reputation and ensuring customers have a positive shopping experience.

What is the difference between Manager Hsn Customer Service vs Customer Service Supervisor?

AspectManager Hsn Customer ServiceCustomer Service Supervisor
ResponsibilitiesOversees customer service operations, develops strategies, manages teams, and handles escalations.Supervises daily customer service activities, trains staff, and ensures quality service.
Required CredentialsTypically requires experience in customer service, leadership skills, and sometimes a managerial certification.Experience in customer service, leadership abilities, and team management skills.
Work EnvironmentOffice setting, often in a corporate or retail environment, with strategic planning duties.Call centers or retail outlets, focusing on team supervision and customer interactions.

The main difference is that the Manager Hsn Customer Service focuses on strategic oversight and management of customer service teams, while the Customer Service Supervisor handles daily team supervision and operational tasks. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making.

What are the most commonly searched types of Hsn Customer Service jobs in Tennessee? The most popular types of Hsn Customer Service jobs in Tennessee are:
What cities in Tennessee are hiring for Manager Hsn Customer Service jobs? Cities in Tennessee with the most Manager Hsn Customer Service job openings:
Manager Hsn Customer Service jobs near you
HSN Customer Service Specialist

HSN Customer Service Specialist

QVC

Nashville, TN • Remote

$15/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

QVC rating

6.0

Company rating: 6.0 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.

Your Opportunity, Your Team

Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

  • This role is remote; job seekers must reside in Tennessee to be considered. You will work from home.

What You'll Do

  • $15.00 per hour plus shift differential and incentive pay when applicable
  • Busy day handling a high volume of inbound customer inquiries.
  • Offer additional products on each customer interaction.
  • Assist customers with questions while personalizing the experience for each caller.
  • Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
  • Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
  • Report to an assigned Customer Service Supervisor.

What You'll Bring

  • Provide a distraction free work from home environment.
  • 12 months or more of customer service experience.
  • Learn and work in a virtual environment.
  • Communicate with a variety of styles.
  • Navigate multiple systems and screens.
  • Follow HSN computer system requirements.
  • Troubleshoot own technical problems (partner with IT when needed).
  • Available to work weekends, holidays, and additional hours.
  • Spanish speaking bilingual opportunity available.

#LI-Remote

This is a remote position.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

What QVC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply