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Manager Guest Ranch Manager Jobs in Hackensack, NJ

Guest Experience Manager

New York, NY · On-site

$75K - $85K/yr

We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...

Guest Services Mgr

Manhattan, NY · On-site

$70K - $75K/yr

Overview The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous ...

The Guest Services Manager is responsible for the overall management of all ushers, ticket takers, and greeters at the venue. WHAT THIS ROLE WILL DO * Interviews, selects, trains, supervises ...

Senior Guest Experience Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Customer Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond ...

General Manager

Manhattan, NY · On-site

$100 - $160/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Representative * Human Resource Manager * Recruiter * Trainer * Auditor Skills * Demonstrates a commitment to leading by example considering no tasks as below one's position * Uses ...

New

Management Trainee (MT)

Hackensack, NJ · On-site

$19 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Manager. Progression is based on individual performance, readiness, and business needs. Company Overview: 99 Ranch Market is one of the largest Asian supermarket chains in the United States, with ...

Management Trainee (MT)

Hackensack, NJ · On-site

$19 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Manager. Progression is based on individual performance, readiness, and business needs. Company Overview: 99 Ranch Market is one of the largest Asian supermarket chains in the United States, with ...

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Guest Experience Manager

SH Hotels and Resorts

New York, NY • On-site

$75K - $85K/yr

Full-time

Posted 19 days ago


Job description

Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it. Our hotel upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.
We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you're welcoming them from across an ocean or just around the corner. And you'll be teaching others to do the same, so leading by example is everything in this role.
Work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences throughout the hotel and partner with operational departments to ensure flawless execution.
• Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.
• Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest's stay.
• Communicate vital guest information to applicable operational departments.
• Coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival.
• Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience.
• Review guest comments, guest satisfaction results and other data to identify areas for improvement. Oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges.
• Customize opportunities and experiences for guests above and beyond operational standards.
The salary range for this position is $75,000-$85,000
About you...
Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.
Prior experience in a quality luxury hotel brand.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$75,000-$85,000
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.