Manager, Guest Relations
New York, NY · On-site
Manager, Guest Relations: Reports To: General Manager Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and ...
Manager, Guest Relations
New York, NY · On-site
Manager, Guest Relations: Reports To: General Manager Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and ...
Manage monthly payroll processing and maintain accurate employee records. * Coordinate closely with the Ranch Manager for timesheet approvals and workforce reporting. * Prepare monthly and annual ...
Quick apply
Manage monthly payroll processing and maintain accurate employee records. * Coordinate closely with the Ranch Manager for timesheet approvals and workforce reporting. * Prepare monthly and annual ...
Manager, Guest Experience & CX Operations
$80K - $90K/yr
The Customer Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond ...
Manager, Guest Experience & CX Operations
$80K - $90K/yr
The Customer Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond ...
Manage the daily operations of the Guest Engagement Center, ensuring operational excellence through effective workforce planning, performance management, training initiatives, and continuous process ...
Manage the daily operations of the Guest Engagement Center, ensuring operational excellence through effective workforce planning, performance management, training initiatives, and continuous process ...
Manage the daily operations of the Guest Engagement Center, ensuring operational excellence through effective workforce planning, performance management, training initiatives, and continuous process ...
Manage the daily operations of the Guest Engagement Center, ensuring operational excellence through effective workforce planning, performance management, training initiatives, and continuous process ...
Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)
East Rutherford, NJ · On-site
Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team ...
Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)
East Rutherford, NJ · On-site
Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team ...
Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)
East Rutherford, NJ · On-site
Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team ...
Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)
East Rutherford, NJ · On-site
Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team ...
Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)
East Rutherford, NJ · On-site
Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team ...
Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)
East Rutherford, NJ · On-site
Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team ...
Customer Success Manager
$62K - $80K/yr
Manager, Guest Relations: Reports To: General Manager Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and ...
Quick apply
Customer Success Manager
$62K - $80K/yr
Manager, Guest Relations: Reports To: General Manager Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and ...
Manager, Guest Relations: Reports To: General Manager Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and ...
Manager, Guest Relations: Reports To: General Manager Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and ...
Senior Account Manager, Equine Farm & Ranch
Saddle Brook, NJ · On-site +1
$64K - $120K/yr
Senior Account Manager, Equine Farm & Ranch Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The ...
Senior Account Manager, Equine Farm & Ranch
Saddle Brook, NJ · On-site +1
$64K - $120K/yr
Senior Account Manager, Equine Farm & Ranch Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The ...
Bronx Zoo Guest Relations Representative
Bronx, NY · On-site
$19/hr
Assistant Manager, Guest Relations Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject ...
Bronx Zoo Guest Relations Representative
Bronx, NY · On-site
$19/hr
Assistant Manager, Guest Relations Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject ...
Assistant Guest Service Manager Location: New York, NY FLSA: Exempt Status: Full- time Reports to: Assistant General Manager Supervises: Front Desk Team Members Pay Range: $ 72,000.00 Job Summary:
Assistant Guest Service Manager Location: New York, NY FLSA: Exempt Status: Full- time Reports to: Assistant General Manager Supervises: Front Desk Team Members Pay Range: $ 72,000.00 Job Summary:
Bronx Zoo Guest Relations Representative
New York, NY · On-site
$19/hr
Assistant Manager, Guest Relations Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject ...
Bronx Zoo Guest Relations Representative
New York, NY · On-site
$19/hr
Assistant Manager, Guest Relations Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject ...
Assistant Manager, Guest Relations Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject ...
Assistant Manager, Guest Relations Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject ...
Maintain guest confidentiality and uphold discretion at all times. Treatment Excellence * Maintain ... Manage treatment schedules efficiently and punctually. * Uphold The Ranch brand standards in ...
Quick apply
Maintain guest confidentiality and uphold discretion at all times. Treatment Excellence * Maintain ... Manage treatment schedules efficiently and punctually. * Uphold The Ranch brand standards in ...
Guest Experience Manager
$75K - $85K/yr
We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...
Guest Experience Manager
$75K - $85K/yr
We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...
Guest Services Manager
Manhattan, NY · On-site
$65K - $75K/yr
Overview The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous ...
Guest Services Manager
Manhattan, NY · On-site
$65K - $75K/yr
Overview The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous ...
Guest Services Mgr
Manhattan, NY · On-site
The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner ...
Guest Services Mgr
Manhattan, NY · On-site
The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner ...
Guest Experience Manager
New York, NY · On-site
$75K - $85K/yr
We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...
Guest Experience Manager
New York, NY · On-site
$75K - $85K/yr
We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...
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Job description
Manager, Guest Relations:
Reports To: General Manager
Role Overview:
The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and protecting the guest journey from arrival to departure.
As the cultural and service standard bearer, this leader manages all guest-facing team members including hosts, servers, baristas, retail coffee sales and food runners — ensuring that every interaction feels polished, warm, personal, and unmistakably Ralph Lauren.
This role requires a refined hospitality background and a deep understanding of luxury service behaviors, emotional intelligence, and floor leadership in high-touch environments.
Core Responsibilities:
Guest Experience:
* Serve as the constant, visible floor presence during peak business hours.
* Curate a seamless, anticipatory guest journey — from greeting to farewell.
* Lead all guest-facing associates with a hospitality-first mindset.
* Model elevated service behaviors: body language, tone, storytelling, menu fluency, and recovery.
* Manage VIP visits, special requests, and brand moments with discretion and excellence.
* Resolve guest concerns swiftly, professionally, and with brand-aligned grace.
* Conduct regular food audits to ensure standards meet flagship expectations
Front-of-House Leadership & Culture:
* Set the emotional tone of the café — energized, polished, welcoming, confident.
* Coach in real time to refine service technique and guest connection skills.
* Drive hospitality training focused on presence, personalization, and luxury standards.
* Conduct formal performance conversations including quarterly reviews, performance improvement discussions and recognition conversations
Brand & Ambiance Stewardship:
* Ensure the café environment — music, lighting, cleanliness, table presentation — supports a premium hospitality experience.
* Partner with Marketing and Brand teams to flawlessly execute events and activations from a guest-experience perspective.
Administrative & Business Ownership:
* Create front of house schedules aligned with service expectations and corresponding S&B rates
* Input and manage schedules within the payroll scheduling system accurately and in a timely manner
* Oversee Ralph’s Coffee merchandise ordering; maintaining appropriate par levels and monitoring sales trends to prevent out of stock items while minimizing excess inventory
* Review and reconcile timecards to ensure payroll accuracy and labor compliance
* Recruit, interview and staff all front of house positions in partnership with the General Manager
* Assist the General Manager with administrative responsibilities including reporting, communication and special projects as needed
Experience, Skills & Qualifications:
* 5+ years experience leadership experience in luxury hospitality or premium food & beverage environment
* Highly polished communicator with exceptional emotional intelligence.
* Deep appreciation for luxury, brand storytelling and elevated service standards
* Passionate about service rituals, storytelling, and brand immersion.
* Flexible schedule, including weekends, evenings and special events as required by the business
* Exceptional communication, coaching and interpersonal skills More detail about Ralph's Coffee - Madison Ave part of Ralph's Coffee, please visit
Reports To: General Manager
Role Overview:
The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and protecting the guest journey from arrival to departure.
As the cultural and service standard bearer, this leader manages all guest-facing team members including hosts, servers, baristas, retail coffee sales and food runners — ensuring that every interaction feels polished, warm, personal, and unmistakably Ralph Lauren.
This role requires a refined hospitality background and a deep understanding of luxury service behaviors, emotional intelligence, and floor leadership in high-touch environments.
Core Responsibilities:
Guest Experience:
* Serve as the constant, visible floor presence during peak business hours.
* Curate a seamless, anticipatory guest journey — from greeting to farewell.
* Lead all guest-facing associates with a hospitality-first mindset.
* Model elevated service behaviors: body language, tone, storytelling, menu fluency, and recovery.
* Manage VIP visits, special requests, and brand moments with discretion and excellence.
* Resolve guest concerns swiftly, professionally, and with brand-aligned grace.
* Conduct regular food audits to ensure standards meet flagship expectations
Front-of-House Leadership & Culture:
* Set the emotional tone of the café — energized, polished, welcoming, confident.
* Coach in real time to refine service technique and guest connection skills.
* Drive hospitality training focused on presence, personalization, and luxury standards.
* Conduct formal performance conversations including quarterly reviews, performance improvement discussions and recognition conversations
Brand & Ambiance Stewardship:
* Ensure the café environment — music, lighting, cleanliness, table presentation — supports a premium hospitality experience.
* Partner with Marketing and Brand teams to flawlessly execute events and activations from a guest-experience perspective.
Administrative & Business Ownership:
* Create front of house schedules aligned with service expectations and corresponding S&B rates
* Input and manage schedules within the payroll scheduling system accurately and in a timely manner
* Oversee Ralph’s Coffee merchandise ordering; maintaining appropriate par levels and monitoring sales trends to prevent out of stock items while minimizing excess inventory
* Review and reconcile timecards to ensure payroll accuracy and labor compliance
* Recruit, interview and staff all front of house positions in partnership with the General Manager
* Assist the General Manager with administrative responsibilities including reporting, communication and special projects as needed
Experience, Skills & Qualifications:
* 5+ years experience leadership experience in luxury hospitality or premium food & beverage environment
* Highly polished communicator with exceptional emotional intelligence.
* Deep appreciation for luxury, brand storytelling and elevated service standards
* Passionate about service rituals, storytelling, and brand immersion.
* Flexible schedule, including weekends, evenings and special events as required by the business
* Exceptional communication, coaching and interpersonal skills More detail about Ralph's Coffee - Madison Ave part of Ralph's Coffee, please visit