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Manager Glassbox Jobs (NOW HIRING)

Glassbox Ltd.

SRE - Remote

New York, NY · Remote

$62.25 - $82.75/hr

Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or another related field experience. * AWS or Azure certifications Our Commitment At Glassbox, we ...

Glassbox Ltd.

Director of Product Ops

New York, NY · On-site

$254K - $266K/yr

The Company Glassbox's mission is to empower enterprises to shape trusted, frictionless digital ... Partner with engineering and product managers on release readiness and cross-team delivery ...

Tanisha Systems

Product Manager

Columbus, OH · On-site

Product Manager Location: Columbus, OH Duration: ... months Additional Job Details: Note ... Glassbox, Quantum Metric to deliver business value. Agile Development Experience: Experience ...

USAA

Digital/Technical Product Manager Senior

Tampa, FL · On-site +1

$114K - $218K/yr

The Opportunity As a dedicated Digital/Technical Product Manager Senior, you will facilitate the ... Advanced experience using digital measurement tools such as Adobe Analytics, Glassbox, or similar

Hirekeyz Inc

Platform Engineer

Phoenix, AZ · On-site

... Glassbox, Dynatrace, AppDynamics, Splunk, BigPanda AIOps, etc.) * Intermediate/expert level ability to use automation and configuration management tools for provisioning using Puppet, Ansible ...

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Glassbox Administrator

NAVA Software Solutions

Concord, CA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a Glassbox Administrator
Details:
Session Replay/Glassbox Administrator
Duration: 12 months
Location: Concord, CA 3x a week
In this role, you will:
  • Administer and maintain the session replay platform - including software installation, configuration, upgrades, and ongoing patch management.
  • Manage user access, entitlements and permissions - ensuring proper role-based access control (RBAC) for diverse teams.
  • Serve as the primary liaison with session replay platform vendors, handling escalations, contractual obligations, and service-level agreements (SLAs).
  • Track and coordinate vendor releases/patches, ensuring compatibility and timely deployment in the organization's environment.
  • On-board and perform validation of new applications, URLs and native app features.
  • Collaborate with development teams to integrate or update session replay SDK and JavaScript tags across our iOS, Android, and web applications.
  • Configure and review data capture rules (e.g masking, event tracking) while adhering to privacy and compliance requirements.
  • Monitor system performance and data quality, proactively identifying and addressing bottlenecks or anomalies.
  • Manage incident and enhancement tickets related to the session replay platform, ensuring timely resolution and communication to stakeholders.
  • Build and maintain dashboards, reports, and visualizations to provide actionable insights into customer journeys and user behaviors.
  • Perform deep-dive analyses to uncover patterns and identify opportunities for improving digital user experiences.
  • Present findings and recommendations to stakeholders, translating complex data into clear, actionable strategies.
  • Work cross-functionally with product owners, developers, QA, analytics, and UX teams to align on data capture requirements and ensure tool compatibility.
  • Troubleshoot, analyze, and resolve technical issues in collaboration with development, QA, and support teams.
  • Provide training and support to internal teams on session replay capabilities, including how to best leverage analytics to optimize digital assets.
  • Maintain internal documentation and training materials
  • Advocate for session replay insights throughout the enterprise, evangelizing data-driven decision-making.

Required Qualifications:
  • 8+ years of Software Engineering experience, experience integrating and implementing session replay tools, such as Glassbox, across web and mobile applications
  • 7+ years of experience in capturing and analyzing user interactions to identify pain points and optimize the customer journey.
  • 7+ years of experience in creating custom reports, funnels and leveraging data to provide actionable insights for business decisions.
  • 5+ years of experience in debugging and performing root cause analysis to address production issues.
  • 3+ years of experience using traditional digital analytics tools (e.g., Adobe Analytics, Google Analytics, Medallia etc) with the ability to integrate and cross-reference insights
  • Familiarity with agile methodologies and ticketing systems (e.g., Jira) for tracking issues and enhancements.

Desired Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • 5+ years of experience in collaborating with vendors to address tool-specific issues and implement necessary changes.
  • 5+ years of experience managing vendor relationships, contracts, and ongoing platform support.
  • Experience in creating Grafana dashboards and alerts for real-time monitoring and reporting.
  • Strong understanding of web server architecture, JavaScript, and front-end technologies; ability to work with mobile SDKs (iOS/Android).
  • Excellent written and verbal communication skills, with the ability to translate technical details into business insights for stakeholders.
  • Technical understanding of working with tag management tools like Tealium for session replay and analytics tool integration.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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