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Manager End User Computing Jobs in Pittsburgh, PA

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End User Support Specialist

Pittsburgh, PA · On-site

$18/hr

Spare parts management * Good Knowledge / hands on supporting VDI 1st level Troubleshooting * Executive (VIP) Support * Audio and Video Support including Health Checks * Inventory and Asset ...

ARMADA

Analyst End User PC

Wexford, PA · On-site

$19.50 - $26.50/hr

The End User Services team is responsible for assisting employees with issues related to end point hardware and software; providing technology for collaboration and managing and supporting the ...

ARMADA

Analyst End User PC

Wexford, PA · On-site

$19.50 - $26.50/hr

The End User Services team is responsible for assisting employees with issues related to end point ... Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and ...

Reed Smith US

Desktop Engineer

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Desktop Engineer is responsible for the development, management, and optimization of end-user computing technologies across physical and virtual platforms. This includes, as applicable, desktop ...

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All JobsEnd User Computing JobsManager End User Computing JobsManager End User Computing Jobs in Pittsburgh, PA

Manager End User Computing information

See Pittsburgh, PA salary details

$72.8K

$116.6K

$152.4K

How much do manager end user computing jobs pay per year?

As of Aug 19, 2026, the average yearly pay for manager end user computing in Pittsburgh, PA is $116,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $113,100.00 per year, depending on experience, location, and employer.

What is a manager end user computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What are the key skills and qualifications needed to thrive as a manager end user computing?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a manager end user computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are popular job titles related to Manager End User Computing jobs in Pittsburgh, PA?

For Manager End User Computing jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Manager End User Computing jobs in Pittsburgh, PA look for?

The top searched job categories for Manager End User Computing jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Manager End User Computing jobs?

Cities near Pittsburgh, PA with the most Manager End User Computing job openings:

Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $116,583 per year, or $56 per hour.

End User Services Analyst-1

ZOLL Medical Corporation

Pittsburgh, PA • On-site

$28/hr

Full-time

Posted 7 days ago

Job description

Corporate
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.
Essential Functions
  • Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
  • Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
  • Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
  • Maintaining technical ownership of support tickets, utilizing ZOLL's ITIL ticketing system for documentation and escalation.
  • Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
  • Participating in project teams and creating/updating team documentation and procedures.
  • Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
  • Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
  • Recommend process changes as needed to improve service levels
  • Create/maintain support documentation and procedures
  • Stay current with information technology systems and industry trends
  • Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
  • Some domestic and international travel may be required

Required/Preferred Education and Experience
  • High School Diploma required
  • 1+ years experience with Microsoft Operating Systems and Microsoft applications
  • Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
  • Commitment to a training and development plan that involves passing certification exams
  • ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities
  • Familiarity with end-user computing devices, applications, and security best practices.
  • Excellent customer service skills with the ability to convey technical information in user-friendly terms.
  • Strong team collaboration skills to ensure effective Service Desk operations.
  • Proficient relationship, conflict management, and communication skills.
  • Advanced problem-solving abilities.
  • Capacity to handle multiple tasks simultaneously with a sense of urgency.
  • Proactive and punctual with efficient multitasking capabilities.
  • Solid planning and organizational skills.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-AD1
The hourly pay rate for this position is:
$28.00 to $28.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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