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Manager End User Computing Jobs in Ontario (NOW HIRING)

XenTegra

EUC Consultant

Mississauga, ON · On-site

... d services , helping organizations across Canada deliver secure, user-centric digital ... Qualifications * 3+ years of professional experience in end-user computing (EUC) solutions. * Hands ...

Ci

End User Services Specialist

York, ON

CA$55K - CA$95K/yr

The End User Services Engineer will actively be engaged in process definition, developing best ... Manage andmaintainidentity and access management solutions, including SSO and MFA (Okta, Cisco Duo ...

Moneris

Sr Engineer, End User Services

Toronto, ON · Hybrid

CA$99K - CA$134K/yr

Manager, End User Services Posting Type: Replacement Position Salary Range: $99,121 - $134,522 Total compensation may also include variable or discretionary incentive components. Individual offers ...

Hp

Presales Consultant

Mississauga, ON · On-site

Design and position end-user computing solutions that align with customer business and technical ... Understanding of device management platforms, endpoint analytics, and workplace experience ...

KPMG

IT End User Support Manager

Toronto, ON · On-site +1

Reporting to the GTA End User Support lead, the candidate will manage a team of onsite and remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of ...

Mackenzie Health

Service Desk Analyst

Maple, ON · On-site

... end-user computing devices/software, various Microsoft applications and virtual computing ... VMware end-user support * Active Directory and Azure account management * Android and Apple mobile ...

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Manager End User Computing information

What is a manager end user computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What are the key skills and qualifications needed to thrive as a manager end user computing?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a manager end user computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are popular job titles related to Manager End User Computing jobs in Ontario?

For Manager End User Computing jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Manager End User Computing jobs in Ontario look for?

The top searched job categories for Manager End User Computing jobs in Ontario are:

What cities in Ontario are hiring for Manager End User Computing jobs?

Cities in Ontario with the most Manager End User Computing job openings:

Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Ontario as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Manager, End User Support Services

Mackenzie Health

Richmond Hill, ON • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Job DescriptionReporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement. The Manager, End User Support Services  will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.     Contribute to safe, quality care by:
  • Managing a workload effectively in a fast-paced environment.
  • Addressing and resolving issues in a productive, respectful manner.
  • Exercising sound professional judgment and using best practice guidelines.
  • Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
What must you have?
  • Bachelor's degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
  • Minimum 5 - 7 years' recent related career experience in a large, complex organization.
  • Minimum 2 - 3 years' recent related career experience in management.
  • Experience with platforms such as:
    • ServiceNow ITSM solution
    • Active Directory
    • Microsoft Exchange
    • Office365
    • Windows Operating Systems
    • Microsoft Office
    • VPN
    • Enterprise antivirus
    • Mobile Devices
    • AV Equipment
 What else do you bring?
  • Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
  • Critical thinking and problem-solving skills that enable quick resolution of issues.
  • Leadership abilities including the abilities to teach, direct and motivate staff.
  • Professionalism, attention to detail and focused customer service ethic.
  • Ability to handle and prioritize multiple demands concurrently.
  • Exercises initiative and good judgment with ability to multi-task.
  • Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
  • Demonstrated expertise in IT applications.
  • Ability to translate clinical/non- clinical issue into IT solutions.
  • Demonstrated commitment to professional development.
  • Demonstrated ability to promote and manage change.
  • Ability to work independently and as a member of a team.
  • Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
 Preferably, your profile also includes:
  • ITIL Certification an asset.
  • Project Management Professional (PMP) Designate is an asset.
 *You may be required to work at any site of Mackenzie Health.---

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

---#MackenzieHealthCareers, #LI-JB2Employment Type: OTHER

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