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Manager Elsevier Jobs (NOW HIRING)

Elsevier

Quality Engineer II

Philadelphia, PA · Remote

$71K - $119K/yr

Collaborate cross-functionally in Agile environments, manage defects in tracking systems, and ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Java API Back End Developer

Harrisburg, PA · On-site

$78K - $131K/yr

Collaborating with product managers, QA, DevOps, and other engineering teams to deliver high ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Quality Test Engineer III

Philadelphia, PA · On-site +1

$84K - $135K/yr

Collaborate cross-functionally in Agile environments, manage defects in tracking systems, and ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Senior ML Ops Engineer

Philadelphia, PA · On-site

$112K - $179K/yr

About the team, this team that powers Elsevier's Health platforms: Clinical Key AI, Sherpath AI ... Collaboration * Partner with Subject-Matter Experts, Product Managers, Data Scientists and ...

Elsevier

Quality Engineer II

Washington, DC · Remote

$71K - $119K/yr

Collaborate cross-functionally in Agile environments, manage defects in tracking systems, and ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Senior Quality Test Engineer II

Philadelphia, PA · On-site +1

$102K - $163K/yr

Collaborate cross-functionally in Agile environments, manage defects in tracking systems, and ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Senior Quality Test Engineer II

Philadelphia, PA · On-site

$102K - $163K/yr

Collaborate cross-functionally in Agile environments, manage defects in tracking systems, and ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Senior ML Ops Engineer

Philadelphia, PA · On-site

$112K - $179K/yr

About the team, this team that powers Elsevier's Health platforms: Clinical Key AI, Sherpath AI ... Develop and manage CI/CD for ML, including automated data validation, model testing, and deployment.

Elsevier

Senior Site Reliability Engineer

Philadelphia, PA · On-site

$123K - $197K/yr

Managing and optimizing cross-portfolio cloud infrastructure, leveraging AWS services and supported ... Elsevier employs 10,000people worldwide, including over 2,500 technologists. We have supported the ...

Elsevier

Quality Test Engineer III

Philadelphia, PA · On-site

$84K - $135K/yr

Collaborate cross-functionally in Agile environments, manage defects in tracking systems, and ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Quality Engineer II

Philadelphia, PA · On-site

$71K - $119K/yr

Collaborate cross-functionally in Agile environments, manage defects in tracking systems, and ... Elsevier is a renowned global information analytics company that primarily focuses on providing ...

Elsevier

Manager Data Science

Philadelphia, PA · On-site

$115K - $192K/yr

At Elsevier, data science leadership is about far more than managing projects, models, or roadmaps. It is about leading teams that build intelligent systems enabling researchers, clinicians ...

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Customer Success Manager, Clinical Solutions

Customer Success Manager, Clinical Solutions

Elsevier

Remote

$59K - $98K/yr

Other

Posted 5 days ago

Job description

Customer Success Manager I (CSM)

Do you enjoy partnering with customers to help them achieve meaningful outcomes from healthcare technology? Are you motivated by building trusted relationships and improving the customer experience through collaboration and insight?

The Customer Performance Team is part of Elsevier's Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships.

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This role focuses on guiding customers after implementation to help them achieve strategic outcomes and long-term value. The position combines healthcare knowledge, SaaS experience, and relationship management to support customers throughout their journey.

Responsibilities

  • Build and maintain strong, trusted relationships with customers to support their long-term success
  • Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
  • Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
  • Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
  • Support account growth by surfacing potential opportunities and contributing to renewal planning
  • Share customer perspectives internally to help inform product and content enhancements
  • Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
  • Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Requirements

  • Background in Nursing, Health Administration, Informatics, or a related field preferred
  • Experience in a SaaS or healthcare-related environment
  • Understanding of subscription-based business models and the customer lifecycle
  • Experience with customer engagement, adoption strategies, and relationship management
  • Proficiency with CRM systems, Microsoft Office Suite, and customer-facing tools
  • Knowledge of digital health solutions or similar enterprise technologies
  • Ability to interpret data to identify trends and support customer success strategies
  • Strong facilitation, presentation, influencing, organizational, and problem-solving skills

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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