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Manager Edi Order Processing Jobs in Tennessee (NOW HIRING)

Robert Half

Account Manager

Collierville, TN · On-site

$21 - $24/hr

... orders from receipt through completion, ensuring entries are accurate and processed on time. • ... EDI) processes and the ability to investigate transaction discrepancies (HIGHLY PREFERRED) • ...

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ORDER ENTRY CLERK (ONSITE MON - FRI 8:00AM - 5:00PM)

ORDER ENTRY CLERK (ONSITE MON - FRI 8:00AM - 5:00PM)

RADIANS INC

Memphis, TN • On-site

$16.25 - $19.50/hr

Other

Re-posted 3 days ago

Job description

Description

POSITION SUMMARY:

The Order Entry Clerk is responsible for accurately and efficiently processing all incoming customer orders for the company. This role requires a high level of attention to detail, the ability to manage a high-volume workload, and strong multitasking skills. The Order Entry Clerk utilizes the P21 (Prophet 21) system to manually enter orders, responds promptly to customer inquiries via email, and is cross trained to provide phone coverage for the Customer Service department as needed.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Answering customer calls, assisting, and/or directing them

Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution

All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt

Follow-up calls and voicemails should be returned by end of business the day of receipt

Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.

Communicate with customers and internal departments to resolve order discrepancies or missing information

Prioritize and multitask between order entry, email correspondence, and phone support

Maintain organized and up-to-date order records

Other duties as assigned

Requirements

 EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

Experience in a safety products environment preferred

Heavy customer service/data entry skills

Excellent phone call skills/ etiquette with ability to answer incoming customer service calls when covering for other teams

Strong written and verbal communication skills

Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills

Experience with P21 is a plus

Ability to multi-task and prioritize work daily

High School Diploma or Equivalent


PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is required to occasionally sit, climb or balance; the employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl; the employee is regularly required to stand, walk, use hands to finger, handle, or feel; talk or hear.  


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