Manager Control Room Operator Jobs in California

ESSENTIAL FUNCTIONS:
• Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
• Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
• Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
• Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.
• Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalate equipment malfunctions, outages, and system health concerns.
• Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.
• Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.
• Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.
• Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.
• Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.
• Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.
• Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.
• Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.
 QUALIFICATIONS:
 • Must possess a high school diploma or equivalent
 • Must have a valid guard card
 Work experience must include of the following:
 • Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
 • Ability to prioritize workload based on severity or effect on customer
 • Demonstrated high level of competency with security surveillance software and programs
 • Demonstrated ability to operate radio, telephone equipment and/or console monitors
 • Ability to adapt in a dynamic work environment while possibly working under pressure
PREFERRED QUALIFICATIONS
 • One year or more experience working in a medium to High Volume emergency services dispatch
 center as a emergency services dispatcher (preferred)
 • One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention
 undercover agent with experience conducting video review, video down load, and live tracking of
 subjects (preferred)
 • One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security
 Monitoring system or similar security monitoring surveillance system to conduct security
 investigations and coordinate with stakeholders
 • One year or more experience creating request for service tickets to maintain security surveillance
 systems and access control systems (preferred)abased that
 REQUIREMENTS:
 •Alarm monitoring
 •CCTV monitoring
 •Camera surveillance
 •Archival video review
 •Answering phones; operate IP based telephone system
 •Radio Dispatch; use multi-channel communications
 •Radio and call logging
 •Incident Report information collection
 •Security Equipment functionality trouble ticket information gathered and submitted to correct support group
 •Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities
 related to the Security Operations Center and its role as a central alarm monitoring station
 •Receive and respond to emergency and non-emergency calls from employees, outside vendors, law
 enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
 •Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..
WORKING CONDITIONS
(Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to
 other demands, the demands of the job include:
 •Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
 •May undergo and meet company standards for background and reference checks, controlled
 substance testing, and behavioral selection survey, in addition to ay mandatory licensing requirements and site-specific requirements.
 •Directing and discipline staff in a positive manner.
 •May be required to work overtime without advance notice.
 •Required ability to handle multiple tasks concurrently.
 •Keyboarding, basic computer usage and operating controls.
 •Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
 •Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
 •Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
 •Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds, and additional lifting and/ or moving ability to adjust focus.
 •May be required to use vehicle for the performance of duties.
 •On occasion may be required to perform stressful and physical activity.
 •Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/ or awareness of personal safety and safety of others.
 •May be exposed to or required to handle sensitive and confidential information.