Manager Content Operations Jobs in Washington (NOW HIRING)

M&C Saatchi World Services is a full-service marketing company renowned for using commercial advertising to solve the world’s toughest challenges. World Services is a specialty branch of M&C Saatchi Group, and we provide strategic communications, behavior change, and marketing support to Public Sector clients with special emphasis on the US Federal Government and State, Local, Tribal, & Territorial leaders.

M&C Saatchi World Services is seeking a strategic and highly organized Content Manager to oversee the planning, governance, development, and optimization of content that supports communications, outreach, and engagement initiatives across a diverse portfolio of federal programs. Working at the intersection of content strategy, communications, digital publishing, and audience engagement, you will ensure content remains accurate, accessible, aligned, and effective across multiple platforms and channels. You will collaborate closely with strategists, writers, designers, UX specialists, stakeholder engagement teams, and program leaders to deliver audience-centered content experiences that support mission objectives and organizational priorities.

The ideal candidate combines strong editorial judgment with a deep understanding of content operations, digital communications, and audience behavior. They are equally comfortable managing content governance processes, coordinating content development efforts, and contributing to the creation of compelling content that drives engagement and supports broader communications strategies.

This is a hybrid role; however, the ideal candidate will live in the District of Columbia, Maryland, and Virginia (DMV) region.

• Lead content planning, coordination, and governance efforts across digital, print, social, and enterprise communications platforms.
• Partner with strategists, writers, designers, UX specialists, and communications teams to develop content that supports campaign objectives, audience needs, and organizational priorities.
• Manage content lifecycles from ideation and development through publication, optimization, maintenance, and retirement.
• Coordinate content creation activities across multiple channels and workstreams, ensuring alignment with communications strategies and editorial priorities.
• Implement and maintain content governance processes, editorial standards, workflows, version control procedures, and quality assurance practices.
• Conduct content audits and reviews to evaluate accuracy, relevance, consistency, accessibility, and performance.
• Manage metadata, taxonomy structures, content repositories, and structured content frameworks to improve discoverability and content organization.
• Ensure all content aligns with brand voice, messaging standards, accessibility requirements, and plain language principles.
• Support the development and management of editorial calendars, content roadmaps, and campaign publishing schedules.
• Collaborate with social media, creative, and stakeholder engagement teams to identify content opportunities and emerging audience trends.
• Develop content recommendations informed by audience insights, analytics, content performance metrics, and industry best practices.
• Support scriptwriting, digital storytelling, multimedia content development, and integrated communications initiatives where appropriate.
• Maintain content inventories, documentation, publishing workflows, and governance records to support consistency and accountability.
• Contribute new content ideas, formats, and approaches that enhance audience engagement and strengthen communications outcomes.

• Experience managing content operations, editorial processes, digital communications, content strategy, or related communications functions.
• Strong writing, editing, proofreading, and content organization skills.
• Experience coordinating content across multiple channels, audiences, and stakeholder groups.
• Experience utilizing AI-assisted content development, research, and optimization tools to enhance content quality, audience engagement, and workflow efficiency.
• Curiosity in technology landscape and how AI is changing communications.
• Strong understanding of content governance, editorial workflows, content lifecycles, metadata management, and structured content practices.
• Experience developing content that supports communications strategies, audience engagement objectives, and brand goals.
• Ability to translate complex information into clear, accessible, and audience-focused communications.
• Experience collaborating with multidisciplinary teams across communications, creative, strategy, UX, stakeholder engagement, and digital functions.
• Strong understanding of SEO, digital publishing best practices, accessibility standards, and content performance optimization.
• Experience with content management systems, publishing platforms, content inventories, and editorial planning tools.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent communication, stakeholder-management, and collaboration abilities.
• Experience analyzing audience insights, content performance metrics, and engagement data to inform content decisions.
• Experience supporting federal government, public affairs, international development, or mission-driven communications programs is preferred.
• Familiarity with UX writing, information architecture, content design, or structured content models is preferred.

• Location: Hybrid, able to commute regularly to the Washington DC office space.
• Language Requirements: Fluent written and spoken English required.
• Educational Requirements: BA/BS in Communications, Journalism, English, Marketing, Digital Media, Public Relations, Content Strategy, or a related field preferred.

• U.S. Citizenship: Must be a United States Citizen (required by government contract).
• Clearance Eligibility: Must be able and willing to obtain a U.S. Government Secret or Top Secret security clearance immediately upon employment.
• Background Screening: Must be willing to submit to a rigorous federal background investigation, which includes an in-depth review of personal finances, criminal history, employment history, and drug use.

The salary range provided reflects the anticipated compensation for this role across our Washington, DC and New York locations. Actual starting salary will be determined based on geographic location, relevant experience, skills, and other job-related factors.

• Work on impactful programs supporting federal and defense-related initiatives.
• Collaborate with high-performing cross-functional teams across communications, digital and analytics disciplines.
• Opportunity to shape strategic public engagement initiatives at enterprise scale.
• Flexible hybrid working environment.
• Exposure to complex, mission-driven stakeholder engagement challenges.
• Career development opportunities within a fast-growing global organization.

• We offer a competitive salary and a benefits package designed to support your health, family life, financial wellbeing, and growth.

• 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
• Applies to birth, adoption, and surrogacy
• Up to 10 days’ paid fertility leave per year (5 per cycle)
• 2 days’ paid leave for new grandparents
• $2,500 annual interest-free parental loan
• $6,000 interest-free fertility treatment loan

• Choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• 70% employer-funded dental and vision coverage
• Generous paid time off, sick leave, and company holidays, including an office closure between Christmas & New Year's
• Gym membership reimbursement and/or Wellhub subscription
• 401(k) with 4% employer match
• 24/7 mental health support through Self Space
• Social events, happy hours, professional development trainings, etc.
• Work from anywhere for up to 2 weeks per year (subject to approval)

• $300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
• Weekly Thursday happy hour
• Mentorship and Buddy programs