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Manager Collision Parts Jobs in Washington (NOW HIRING)

Empire Auto Parts, LLC

Customer Service Agent

Odenton, MD

$17.50 - $23.25/hr

Experience in customer service, preferably in the automotive or collision repair industry. * Strong understanding of automotive parts and their applications. * Proficiency in CRM software and order ...

Empire Auto Parts

Customer Service Agent

Odenton, MD · On-site

$17.50 - $23.25/hr

Experience in customer service, preferably in the automotive or collision repair industry. * Strong understanding of automotive parts and their applications. * Proficiency in CRM software and order ...

Empire Auto Parts

Customer Service Agent

Odenton, MD · On-site

$17.50 - $23.25/hr

Experience in customer service, preferably in the automotive or collision repair industry. * Strong understanding of automotive parts and their applications. * Proficiency in CRM software and order ...

Crash Champions

Parts Manager

Gaithersburg, MD · On-site

As the largest founder-led collision repair service provider in the U.S., we serve our customers ... The Parts Manager plays a critical role in ensuring the repair process is completed correctly and ...

Kenwood Autobody

Collision Repair Technician

Bethesda, MD · On-site

$20/hr

Collaborate with estimators and team members to review repair plans, verify parts accuracy, and ... Perform other duties as assigned by management. QUALIFICATIONS To perform this job successfully, an ...

New

Crash Champions

Collision Estimator

Gaithersburg, MD · Remote

$61K - $83K/yr

Source, order, and track parts in collaboration with manager * Conduct quality checks * Ensure DRP compliance * Pre-close and final repair order Qualifications * Prior collision industry experience ...

Crash Champions

Collision Estimator

Beltsville, MD · Remote

$57K - $77K/yr

Source, order, and track parts in collaboration with manager * Conduct quality checks * Ensure DRP compliance * Pre-close and final repair order Qualifications * Prior collision industry experience ...

Crash Champions

Collision Estimator

Gaithersburg, MD · Remote

$61K - $83K/yr

Source, order, and track parts in collaboration with manager * Conduct quality checks * Ensure DRP compliance * Pre-close and final repair order Qualifications * Prior collision industry experience ...

Crash Champions

Collision Estimator

Waldorf, MD · Remote

$54K - $73K/yr

Source, order, and track parts in collaboration with manager * Conduct quality checks * Ensure DRP compliance * Pre-close and final repair order Qualifications * Prior collision industry experience ...

Crash Champions

Collision Estimator

Woodbridge, VA · Remote

$55K - $75K/yr

Source, order, and track parts in collaboration with manager * Conduct quality checks * Ensure DRP compliance * Pre-close and final repair order Qualifications * Prior collision industry experience ...

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Manager Collision Parts information

What is a Manager Collision Parts?

A Manager Collision Parts oversees the inventory, procurement, and distribution of parts used in automotive collision repair within a dealership or auto repair facility. They ensure that necessary parts are in stock, manage vendor relationships, and coordinate with service and body shop departments to fulfill repair orders efficiently. This role also involves supervising staff, controlling costs, and maintaining accurate records to support timely repairs and high customer satisfaction.

What are some common challenges faced by a Manager Collision Parts, and how can they be effectively addressed?

A Manager Collision Parts often faces challenges such as maintaining optimal inventory levels, ensuring timely delivery of parts, and managing relationships with both suppliers and repair technicians. Balancing the need for quick turnaround times with cost-effective inventory management requires strong organizational skills and effective communication. Implementing inventory management systems and fostering close collaboration with the service team can help streamline operations and minimize delays. Regular training and staying updated on the latest automotive parts and technologies also contribute to overcoming these challenges.

What are the key skills and qualifications needed to thrive as a Manager Collision Parts, and why are they important?

To thrive as a Manager Collision Parts, you need a solid understanding of automotive parts, inventory management, and sales strategies, typically supported by experience in auto parts or dealership environments. Familiarity with inventory management software, point-of-sale (POS) systems, and manufacturer parts catalogs is essential. Strong organizational, leadership, and customer service skills enable effective team management and client satisfaction. These skills ensure efficient operations, optimized inventory, and high levels of customer retention in a competitive automotive market.

What is the difference between Manager Collision Parts vs Collision Parts Specialist?

AspectManager Collision PartsCollision Parts Specialist
CredentialsExperience in parts management, industry certifications often preferredTechnical knowledge of collision parts, certifications vary
Work EnvironmentSupervisory role in collision repair shops or dealershipsHands-on role in parts departments or repair facilities
Employer & Industry UsageUsed by auto repair shops, dealerships, insurance companiesFound in collision repair centers, parts suppliers
Search & Comparison IntentUnderstanding management roles in collision partsTechnical knowledge of collision parts and their application

The main difference is that a Manager Collision Parts oversees the entire parts department, managing staff and inventory, while a Collision Parts Specialist focuses on identifying, sourcing, and handling collision parts. The manager has broader responsibilities, including administrative tasks, whereas the specialist is more technically involved with parts details and specifications.

What are popular job titles related to Manager Collision Parts jobs in Washington?

For Manager Collision Parts jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Manager Collision Parts jobs in Washington look for?

The top searched job categories for Manager Collision Parts jobs in Washington are:

What cities in Washington are hiring for Manager Collision Parts jobs?

Cities in Washington with the most Manager Collision Parts job openings:

Manager Collision Parts jobs near you

Customer Service Agent

Odenton, MD

Empire Auto Parts, LLC
See more jobs at Empire Auto Parts, LLCexternal

$17.50 - $23.25/hr

Full-time

Re-posted 15 days ago

Job description

Job Summary:

The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
  • Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
  • Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
  • Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
  • Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
  • Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
  • Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management

Required Skills/Abilities:

  • High school diploma or equivalent; automotive parts or collision repair training is a plus.
  • Experience in customer service, preferably in the automotive or collision repair industry.
  • Strong understanding of automotive parts and their applications.
  • Proficiency in CRM software and order management systems.
  • Excellent communication and interpersonal skills.
  • Technical aptitude with automotive parts and repair processes.
  • Attention to detail and accuracy in order processing.
  • Strong problem-solving and negotiation skills.
  • Ability to multitask and prioritize in a fast-paced environment.

Personal/Professional Attributes:

  • Empathy: Understanding and sharing the feelings of customers, especially when they are facing challenges with their vehicles.'
  • Patience: Remaining calm and patient when dealing with frustrated or confused customers.
  • Adaptability: Flexibility in handling various types of customers and adapting to changing products and industry trends.
  • Stress Tolerance: Ability to maintain composure and effectiveness under pressure.
  • Team Player: Working cooperatively with other team members and departments.
  • Product Knowledge: Deep understanding of auto collision parts and their applications.
  • Technical Skills: Proficiency in CRM systems, order processing software, and other relevant computer applications.
  • Industry Awareness: Keeping up-to-date with trends and changes in the aftermarket auto collision parts industry.
  • Organizational Skills: Effectively managing tasks and priorities to meet customer needs and business objectives.
  • Professionalism: Maintaining a high level of professional conduct and representing the company positively.
  • Continuous Learning: Willingness to engage in ongoing learning about new products, technologies, and customer service techniques.
  • Integrity: Maintain honest transparency with customers in relation to product pricing, free of damage parts, delivery times, and part availability.

Commitment to Diversity:

Empire Auto Parts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.