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Manager Coffee Operations Jobs in Michigan (NOW HIRING)

James Oliver Coffee

Kitchen Manager

Detroit, MI · On-site

James Oliver Coffee Co is opening its first flagship cafe in the former Detroit Institute of Bagels ... Roles & Responsibilities Manage overall operations under the guidance of the General Manager ...

James Oliver Coffee Co

Kitchen Manager

Detroit, MI · On-site

James Oliver Coffee Co is opening its first flagship cafe in the former Detroit Institute of Bagels ... Roles & Responsibilities Manage overall operations under the guidance of the General Manager ...

James Oliver Coffee Co

Kitchen Manager

Detroit, MI · On-site

James Oliver Coffee Co is opening its first flagship cafe in the former Detroit Institute of Bagels ... Roles & Responsibilities Manage overall operations under the guidance of the General Manager ...

BIGGBY COFFEE

Shift leader

Auburn Hills, MI

$10.50 - $11.50/hr

Leadership : i) Learn, model, coach and ensure BIGGBY operational systems are followed ii) ... Drink-making (use of espresso and other coffee equipment) * Food production (preparing bagels and ...

Qimmah Coffee House

Barista

Dearborn, MI

$13 - $20/hr

... Management Monitor ingredient levels for coffee, syrups, milk alternatives, and specialty tea ... operations Qualifications & Requirements Previous experience as a Barista, Caf Attendant, or in a ...

Scooter's Coffee

Shift Lead

Grand Rapids, MI · On-site

$15/hr

We're a fast-growing, high-energy coffee drive-thru that believes great drinks are only half the ... Completing prep work and operational tasks * Managing cleaning and daily checklists * Jumping in ...

Scooter's Coffee

Shift Lead

Grand Rapids, MI · On-site

$15/hr

We're a fast-growing, high-energy coffee drive-thru that believes great drinks are only half the ... Completing prep work and operational tasks * Managing cleaning and daily checklists * Jumping in ...

Scooter's Coffee

Shift Lead

Grand Rapids, MI · On-site

$15/hr

We're a fast-growing, high-energy coffee drive-thru that believes great drinks are only half the ... Completing prep work and operational tasks * Managing cleaning and daily checklists * Jumping in ...

Scooter's Coffee

Shift Lead

Sterling Heights, MI

$15/hr

We're a fast-growing, high-energy coffee drive-thru that believes great drinks are only half the ... Completing prep work and operational tasks * Managing cleaning and daily checklists * Jumping in ...

Scooter's Coffee

Store Lead

Grand Rapids, MI

$16.50/hr

This isn't just another coffee shop position. It's an opportunity to learn what it takes to run a ... Supporting the Store Manager in day-to-day operations * Leading shifts and helping keep the store ...

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Showing results 21-40

All JobsCoffee Operations JobsManager Coffee Operations JobsManager Coffee Operations Jobs in Michigan

Manager Coffee Operations information

What are the key skills and qualifications needed to thrive as a manager coffee operations?

To excel as a Manager Coffee Operations, you need expertise in food and beverage management, inventory control, and team leadership, often supported by experience in hospitality or a related certification. Familiarity with POS systems, inventory management software, and food safety protocols is essential. Strong interpersonal skills, problem-solving abilities, and a customer-focused mindset help drive team performance and guest satisfaction. These skills are crucial for ensuring efficient operations, maintaining product quality, and achieving business goals in a competitive coffee industry.

What is a manager coffee operations?

A Manager Coffee Operations oversees the daily operations of coffee shops or coffee-related businesses. Their responsibilities typically include managing staff, ensuring quality control, handling inventory, optimizing customer service, and implementing company policies. They also monitor financial performance, coordinate with suppliers, and develop strategies to improve sales and efficiency. This role requires strong leadership, organizational skills, and a deep understanding of the coffee industry.

What are some of the key challenges a manager coffee operations may face when overseeing multiple café locations?

A Manager of Coffee Operations often faces the challenge of maintaining consistent quality and customer experience across all locations, especially as each café may have different staff dynamics and customer bases. Balancing inventory management, scheduling, and training for multiple teams requires strong organizational skills and clear communication. Additionally, adapting to local market trends while ensuring adherence to company standards is crucial. Building solid relationships with suppliers and fostering a positive work culture across all sites are also important aspects of the role.

What is the difference between Manager Coffee Operations vs Coffee Shop Supervisor?

AspectManager Coffee OperationsCoffee Shop Supervisor
ResponsibilitiesOversees multiple locations, manages staff, develops strategies, handles budgetsSupervises daily shop activities, manages staff shifts, ensures customer satisfaction
CredentialsExperience in management, possibly certifications in hospitality or businessExperience in retail or food service, leadership skills
Work EnvironmentCorporate offices, multiple coffee shop locationsSingle coffee shop or retail environment
Industry UsageUsed in larger chains or companies with multiple outletsCommon in individual or franchise coffee shops

The main difference is that a Manager Coffee Operations typically oversees multiple locations and handles strategic planning, while a Coffee Shop Supervisor focuses on daily operations within a single shop. The Manager role requires broader management experience and often involves higher-level responsibilities.

What are popular job titles related to Manager Coffee Operations jobs in Michigan?

For Manager Coffee Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager Coffee Operations jobs in Michigan look for?

The top searched job categories for Manager Coffee Operations jobs in Michigan are:

What cities in Michigan are hiring for Manager Coffee Operations jobs?

Cities in Michigan with the most Manager Coffee Operations job openings:

Manager Coffee Operations jobs near you
Infographic showing various Manager Coffee Operations job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Service Manager (Office Coffee Services) Grand Rapids, MI

Canteen

Grand Rapids, MI • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Canteen rating

6.7

Company rating: 6.7 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

24th of 68 rated caterers

Job description

Salary:  $65,000 - $75,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.


Come grow with us. We are Canteen.

 

Job Summary:

The Customer Service Manager for Office Coffee Services is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment. This role partners closely with the District Manager to oversee a portfolio of approximately 1,200 customer accounts while leading a team of Route Drivers and Warehouse personnel.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.


Key Responsibilities:
Customer Relationship Management
•    Partner with the District Manager to manage and support approximately 1,200 customer accounts.
•    Conduct regular customer retention calls and account review meetings.
•    Visit customer sites to strengthen relationships, address concerns, and identify opportunities for service improvement.
•    Resolve escalated customer issues quickly and professionally.
•    Ensure high levels of customer satisfaction and account retention.

Account Growth & Business Development
•    Drive same-store sales growth through proactive customer engagement and product recommendations.
•    Identify opportunities to expand services and increase revenue within existing accounts.
•    Monitor customer activity and trends to support retention and growth strategies.

Team Leadership
•    Provide day-to-day leadership and support to a team of 4 Route Drivers and 1 Warehouse Associate.
•    Foster a customer-first culture focused on service excellence.
•    Support employee development, coaching, and performance management.
•    Collaborate with team members to ensure efficient service delivery and customer satisfaction.

Reporting & Analysis
•    Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
•    Review reports regularly to identify trends, opportunities, and areas for improvement.
•    Prepare and present business updates, customer insights, and performance results to leadership.

Communication & Presentation
•    Deliver professional presentations to customers, team members, and leadership.
•    Represent the company in customer meetings, service reviews, and business discussions.
•    Communicate effectively across departments to resolve issues and improve customer outcomes.


Qualifications:
•    3+ years of customer service, account management, customer success, or client retention experience.
•    Strong relationship-building and customer-facing skills.
•    Experience handling customer concerns and driving retention efforts.
•    Intermediate to advanced Microsoft Excel skills.
•    Excellent verbal and written communication skills.
•    Strong presentation and public speaking abilities.
•    Valid driver's license and ability to travel locally to customer locations.


Preferred:
•    Experience in Office Coffee Services, Food & Beverage Distribution, Route-Based Services, Vending, Hospitality, or a related industry.
•    Previous leadership or supervisory experience.
•    Experience managing high-volume customer portfolios.
•    Proven success growing existing customer accounts through relationship management.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1555558 

Canteen  

BRITTANY BENNETT 

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