Manager Client Relations Associate Jobs in Wisconsin

At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.

Job Title:      HR Manager

Reports To:  Store Director

This position is responsible for delivering all aspects of the HR function to their store location.   The position is a key leader within the store that focuses on all people related matters to ensure a productive, engaged, compliant, and best in class workforce.  This role requires strategic thinking, data-driven decision-making, the ability to challenge and influence others, and a focus on cultivating talent within the store. The HR Manager position builds strong relationships with the in-store leadership team as well as all associates in the store. You will also work in close partnership with the Support Office to develop strategies on all core HR functions including recruitment, employee relations, associate development, and total rewards.

HR MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the full-cycle recruitment efforts of the store. This includes creation of job postings, sourcing, screening, interviewing, extending offers, and performing new hire orientation.
• Responsible for regularly searching for top level talent to bring into the talent pipeline for future needs of the store.
• Partners with and provides counsel to leaders on all employee relations matters including investigations, documentation, delivering corrective action, and conducting termination meetings as necessary. Regularly consults with the Support Office Employee Relations team on escalated employee relations cases and investigations.  Responsible for daily entries into our case management system to retain record of performance, behavioral, and attendance concerns.
• Builds relationships with associates and fosters a sense of belonging through active inclusion of individual talents, perspectives, experiences, and capabilities.
• Promotes awareness of associates rights and actively manages leave management options for eligible store associates by partnering with third party vendors on FMLA, STD, ADA, and Worker's Compensation administration.
• Works side by side with the leadership team to build relationships, drive engagement, retention, and develop a best in class work environment.
• Responsible for rolling out programs and providing training to support our associates and leadership team.
• Leads weekly payroll processing, including daily timecard edits, and ensuring time cards are accurate on a weekly basis before the close of payroll. Additionally, this position is responsible for maintaining compliant payroll records on-site.
• Leverage people data such as turnover, employee relations case management system reports, and exit interviews, to guide decision-making and offer solutions to improve results.
• Serves as a direct resource to associates on benefits including medical, dental, ancillary benefits, 401(k) and paid time off.
• Facilitates company recognition programs and ensures leaders are executing program standards.
• Ensures compliance with labor laws and regulations.
• Regular, timely attendance in compliance with work schedule.
• All other duties as assigned.

 RELATIONSHIPS AND CONTACTS

Supervisory Relationships:

• Directly reports to the Store Director
• Indirect reporting relationship with Sr. Director of Human Resources and Assistant Director of Human Resources

Organization Relationships:

• Daily contact with all levels of store leadership to provide coaching, discuss recruitment needs, provide HR policy interpretation and guidance.
• Regular contact with the area HR Market Lead to seek support and guidance on all in store activities including employee relations and procedural questions.
• Frequent contact with the HR team at the Support Office to gain information, work on joint projects, and seek advice and counsel based on their areas of expertise.
• Frequent contact with in-store associates regarding their employment and career.

External Business Relationships:

• Contact with Human Resource peers through SHRM and other organizations
• Contact with HR interest groups, other companies, consulting firms, and a variety of industrial associates to exchange information and keep abreast of new HR developments, best practices, and market trends

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A Bachelor's degree is preferred. Human Resources or Operations Management experience of at least 2 years is required. SHRM-CP/PHR is preferred. Strong knowledge required in the following:

• Recruiting
• Employee relations
• Compensation and Total Rewards programs
• Working knowledge of employment law and regulations
• Displays strong attention to detail and enjoys writing detailed and well-structured notes, written decisions and other communications
• Leads or supports culture-building and engagement initiatives to enhance associate experience and reinforce company values.
• Accurate spelling and grammar skills
• Strong typing and computer skills
• Demonstrated ability to work on highly confidential matters and to maintain absolute discretion and confidentiality as to those matters
• Strong written and verbal communication skills, including presentation skills
• Strong level of influence skills
• Ability to interact with all levels within the organization
• Ability to work independently and apply sound judgement on HR and business issues
• Excellent time management skills
• Demonstrated ability to develop relationships with, coach, and advise others

 PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Sitting or standing at a computer 50% of the time
• Bending, stretching, and occasional lifting of up to 50 lbs. is required
• Walking the store is an essential part of this role and is expected each day
• Professional presence and proper phone etiquette is required

WORK SCHEDULE

The HR Manager is a full-time position. The standard schedule for this position is 8:00am to 4:30pm including, weekend and holiday availability is required based on store needs.