Principal Associate, Process Manager - Client Engagement & Issue Resolution As a Process Manager ... Design and implement improvements to how engagements and complaints are logged to ensure data ...
Principal Associate, Process Manager - Client Engagement & Issue Resolution As a Process Manager ... Design and implement improvements to how engagements and complaints are logged to ensure data ...
We are expanding our enterprise capability and growing our global client base. We're looking for ... Lead structured discovery sessions with lab and quality managers, lab analysts and other ...
We are expanding our enterprise capability and growing our global client base. We're looking for ... Lead structured discovery sessions with lab and quality managers, lab analysts and other ...
Implementation Specialist
Houston, TX · On-site +1
Retirement
PTO
Participate in client kickoff, status, and closeout meetings * Maintain and manage project tasks ... Support post-implementation activities to ensure customer satisfaction and successful transition ...
Implementation Specialist
Houston, TX · On-site +1
Retirement
PTO
Participate in client kickoff, status, and closeout meetings * Maintain and manage project tasks ... Support post-implementation activities to ensure customer satisfaction and successful transition ...
Senior Client Delivery Representative
Houston, TX · Remote
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
Senior Client Delivery Representative
Houston, TX · Remote
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
... Implementation Manager to guide our clients through their Security (SecOps) ServiceNow ... Expand client's vision and opportunities to drive additional business value through ServiceNow.
... Implementation Manager to guide our clients through their Security (SecOps) ServiceNow ... Expand client's vision and opportunities to drive additional business value through ServiceNow.
Business Development Manager
Houston, TX · On-site
$150K/yr
Business Development Manager Client: Commtel USA Yearly Salary: $150K/year W2 + Benefits ... Develop and implement strategic sales plans to achieve targets. * Identify new business ...
Business Development Manager
Houston, TX · On-site
$150K/yr
Business Development Manager Client: Commtel USA Yearly Salary: $150K/year W2 + Benefits ... Develop and implement strategic sales plans to achieve targets. * Identify new business ...
Senior Client Delivery Representative
Houston, TX · On-site
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
Senior Client Delivery Representative
Houston, TX · On-site
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
Senior Client Delivery Representative
Houston, TX · Remote
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
Senior Client Delivery Representative
Houston, TX · Remote
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
Senior Client Delivery Representative
Houston, TX · On-site
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
Senior Client Delivery Representative
Houston, TX · On-site
$18.50 - $25.25/hr
Medical
Life
Experience / Qualifications * 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics ...
Implementation Specialist - USA
Houston, TX · On-site +1
Medical
Dental
PTO
Emerald Associates - Project Controls Implementation Emerald Associates is a Canadian Oracle ... Project management, progress reporting and client relationship building * Training development ...
Implementation Specialist - USA
Houston, TX · On-site +1
Medical
Dental
PTO
Emerald Associates - Project Controls Implementation Emerald Associates is a Canadian Oracle ... Project management, progress reporting and client relationship building * Training development ...
Establish, in conjunction with the client and Cority PM, a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed. * Guide and ...
Establish, in conjunction with the client and Cority PM, a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed. * Guide and ...
Senior Implementation Consultant
Houston, TX · On-site
Retirement
PTO
We provide solutions for a brighter future through our client centered service, breadth of product ... Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal ...
Senior Implementation Consultant
Houston, TX · On-site
Retirement
PTO
We provide solutions for a brighter future through our client centered service, breadth of product ... Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal ...
Senior Implementation Consultant
Houston, TX · On-site
Retirement
PTO
We provide solutions for a brighter future through our client centered service, breadth of product ... Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal ...
Senior Implementation Consultant
Houston, TX · On-site
Retirement
PTO
We provide solutions for a brighter future through our client centered service, breadth of product ... Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal ...
The Client and Community Relations Manager is responsible for driving growth by increasing clinic ... Develop and implement customer service policies and procedures to standardize quality across both ...
Quick apply
The Client and Community Relations Manager is responsible for driving growth by increasing clinic ... Develop and implement customer service policies and procedures to standardize quality across both ...
Implementation Specialist - USA
Houston, TX · On-site
PTO
\n \n \n \n \n Emerald Associates \- Project Controls Implementation \n \n \n \n \n \n Emerald ... Project management, progress reporting and client relationship building \n * Training development ...
Implementation Specialist - USA
Houston, TX · On-site
PTO
\n \n \n \n \n Emerald Associates \- Project Controls Implementation \n \n \n \n \n \n Emerald ... Project management, progress reporting and client relationship building \n * Training development ...
Client Relations Supervisor
Houston, TX · On-site
... implement a proactive solution for the future. Duties/Responsibilities: - Manage client accounts, actively working to ensure clients receive the most value from ADROIT services. - Checking in with ...
Client Relations Supervisor
Houston, TX · On-site
... implement a proactive solution for the future. Duties/Responsibilities: - Manage client accounts, actively working to ensure clients receive the most value from ADROIT services. - Checking in with ...
Client Solutions Manager
Houston, TX · On-site
... Client Solutions Specialists across the West Coast region. Manage timecards, performance ... Create and implement best-practice policies and procedures for the team. Ensure the team receives ...
Client Solutions Manager
Houston, TX · On-site
... Client Solutions Specialists across the West Coast region. Manage timecards, performance ... Create and implement best-practice policies and procedures for the team. Ensure the team receives ...
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking ... We are expanding our enterprise capability and growing our global client base. We're looking for ...
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking ... We are expanding our enterprise capability and growing our global client base. We're looking for ...
Implementation Consultant (remote) full-time, benefits, 401K, excellent compensation
Houston, TX · On-site +1
Retirement
An Office 365 App development company that creates software applications that extend the reach of our client's CRM and ERP implementations. The company's strategic advantage is that its products ...
Implementation Consultant (remote) full-time, benefits, 401K, excellent compensation
Houston, TX · On-site +1
Retirement
An Office 365 App development company that creates software applications that extend the reach of our client's CRM and ERP implementations. The company's strategic advantage is that its products ...
Implementation Consultant (remote) full-time, benefits, 401K, excellent compensation
Houston, TX · Remote
Retirement
An Office 365 App development company that creates software applications that extend the reach of our client's CRM and ERP implementations. The company's strategic advantage is that its products ...
Implementation Consultant (remote) full-time, benefits, 401K, excellent compensation
Houston, TX · Remote
Retirement
An Office 365 App development company that creates software applications that extend the reach of our client's CRM and ERP implementations. The company's strategic advantage is that its products ...
Manager Client Implementation information
See Tomball, TX salary details
$36.9K - $48K
7% of jobs
$48K - $59.1K
4% of jobs
$69.8K is the 25th percentile. Wages below this are outliers.
$59.1K - $70.2K
14% of jobs
$70.2K - $81.3K
15% of jobs
The median wage is $89K / yr.
$81.3K - $92.4K
14% of jobs
$92.4K - $103.5K
14% of jobs
$109.6K is the 75th percentile. Wages above this are outliers.
$103.5K - $114.6K
13% of jobs
$114.6K - $125.7K
7% of jobs
$125.7K - $136.8K
5% of jobs
$136.8K - $147.9K
3% of jobs
$147.9K - $159.1K
3% of jobs
$36.9K
$98K
$159.1K
How much do manager client implementation jobs pay per year?
What is the difference between Manager Client Implementation vs Client Success Manager?
| Aspect | Manager Client Implementation | Client Success Manager |
|---|---|---|
| Primary Focus | Implementing solutions, onboarding clients, project management | Ensuring client satisfaction, retention, and ongoing support |
| Required Skills | Technical knowledge, project management, communication | Customer relationship management, communication, problem-solving |
| Work Environment | Project-based, cross-functional teams, technical settings | Customer-facing, account management, support teams |
| Certifications | Relevant technical or project management certifications | Customer service or success certifications often preferred |
The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.
What does a Manager Client Implementation do?
What are the key skills and qualifications needed to thrive as a Manager Client Implementation?
What is the career path for a Manager Client Implementation?
What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?
Full-time
Re-posted 2 days ago
Capital One rating
7.7
Based on 146 frontline employees who took The Breakroom Quiz
93rd of 171 rated banks
Job description
As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will play a key role in delivering processes that directly impact the company's bottom line, serving as the critical link between customer feedback, payment experiences, and product enhancement.
We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. You should have a relentless drive to resolution and a genuine desire to make a positive impact on the customer experience. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes, this is an excellent opportunity to continue your career in Process Management.
Key ResponsibilitiesComplaint Identification & AI Automation: Sift through customer emails and ServiceNow tickets to proactively flag potential complaints and systemic issues within the payments ecosystem. Devise, build, or utilize AI automation flows to streamline this intake and deep root cause analysis process.
Remediation & Project Management: Perform hands-on remediation work and drive comprehensive forward-moving plans. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, identifying and removing blockers, and ensuring the overall success of the project. Engage in active discussions with cross-functional stakeholders to negotiate the best possible outcomes for the business and the customer.
Strategic Prioritization: Log identified anomalies into our Governance, Risk, and Compliance (GRC) application or translate systemic problems into quantified business cases (calculating $ value and business impact) for product improvement prioritization.
Data-Driven Insights & Incremental Improvements: Access and analyze complaint data to glean actionable insights. Use these findings to drive process enhancements and make continuous, incremental improvements to the customer payment experience.
Intake Tool Optimization: Audit and evaluate our current client engagement and intake tools. Design and implement improvements to how engagements and complaints are logged to ensure data accuracy, transparency, and operational efficiency.
Process Oversight & Documentation: Lead and own the oversight of process improvement work. Develop and maintain formal process documentation, including procedures and process flow diagrams.
Leadership: Act as a subject matter expert, effectively partnering with project customers to clarify needs and provide appropriate solutions.
High School Diploma, GED, or equivalent certification
At least 3 years of experience in Project Management, Process Management, or Process Engineering, including experience in data analysis
At least 3 years of experience in complaint resolution, issue remediation, or operational risk mitigation
At least 2 years of experience with the payments ecosystem and customer payment experience.
Bachelor's degree in Business, Operations, or a related field, or equivalent military experience.
Certification in Lean, Agile, Six Sigma, Business Process Management, or Project Management.
Experience utilizing ServiceNow, GRC applications, or similar enterprise workflow/risk tools, and constructing quantified business business cases (including ROl/financial impact) or performing root-cause analysis.
- Experience building or utilizing Al automation tools, such as Google Gemini, for workflow optimization or data analysis.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $98,900 - $112,900 for Principal Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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