Manager Client Implementation Jobs in Pittsburgh, PA

The best CMMS for healthcare maintenance professionals.

Project Manager

About us:

At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft² of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health, UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Your role:

The Project Manager is responsible for leading client implementation projects from initiation through delivery. This role ensures that all aspects of the project are executed on time, within scope, and within budget, while maintaining high levels of client satisfaction. The ideal candidate will have strong organizational and communication skills, along with experience managing multiple projects simultaneously. Additional tasks will include software testing, implementation, maintenance, remote and onsite customer training and general support of the facilities management software applications. Candidates should be willing to expand their role in the company, learn additional technologies, and be open to all aspects of FSI’s service offerings.

Your responsibilities:

• Manage small to medium-sized customers through end-to-end successful implementations and launches, ensuring alignment with strategic goals.
• Develop detailed project plans, timelines, and resource allocations. 
• Coordinate internal teams and external stakeholders to ensure seamless execution.
• Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary.
• Configure software 
• Maintain a minimum of 70% productivity.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Serve as the primary point of contact for clients during the implementation phase.
• Conduct regular status meetings and provide clear, concise updates to stakeholders and team members in a timely manner.
• Ensure all deliverables meet quality standards and client expectations.
• Continuously improve implementation processes and methodologies.
• Train customers in product and implementation configurations either onsite and/or virtual.

What you’ll bring to the team:

• A passion for improving healthcare through technology
• 3+ years of project management experience, ideally focused on SaaS or enterprise applications
• Healthcare industry experience preferred
• CMMS familiarity preferred
• Knowledge of Regulatory Agency Standards (NFPA, Joint Commission) is a plus
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
• Proven ability to keep multiple projects on track at the same time, with strong attention to detail
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction
• 4-year degree or equivalent work experience
• PMP or similar certification preferred
• Strong understanding of project management tools (e.g., MS Project, Asana, Jira, Smartsheet)
• Excellent communication, leadership, and problem-solving skills

Work location:

Remote. Travel will be required.

Compensation:

The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The starting salary is expected to fall within the range of $80,000-$90,000.

Our values:

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

We look forward to hearing from you! 

Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others – APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.

FSI is an Equal Opportunity Employer:

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.

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