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Manager Client Implementation Jobs in Charlotte, NC

MSIGHTS

Client Engagement Associate

Charlotte, NC · On-site

... to meet deliverables, manage client projects, and resolve data issues. The Client Engagement ... Ability to learn data relationships and hierarchies quickly for client implementation. * Strong ...

MSIGHTS

Client Engagement Associate

Charlotte, NC · On-site

... to meet deliverables, manage client projects, and resolve data issues. The Client Engagement ... Ability to learn data relationships and hierarchies quickly for client implementation. * Strong ...

MSIGHTS

Client Engagement Associate

Charlotte, NC · On-site

... to meet deliverables, manage client projects, and resolve data issues. The Client Engagement ... Ability to learn data relationships and hierarchies quickly for client implementation. * Strong ...

Arcadia

Implementation Manager

Concord, NC · On-site

$100K - $135K/yr

Implementation Managers have complete responsibility for the end-to-end design, execution, and ... client data and platform configuration - Independently manage multiple components of the ...

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Manager Client Implementation information

See Charlotte, NC salary details

$38.1K

$101.1K

$164.1K

How much do manager client implementation jobs pay per year?

As of Aug 15, 2026, the average yearly pay for manager client implementation in Charlotte, NC is $101,108.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $118,200.00 per year, depending on experience, location, and employer.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What is the career path for a Manager Client Implementation?

A Manager Client Implementation typically advances to senior management roles such as Director of Client Services or Program Manager, often requiring experience in project management, client relations, and technical knowledge. Progression may also include specialization in areas like product management or moving into executive positions like VP of Client Operations.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What are the most commonly searched types of Client Implementation jobs in Charlotte, NC?

The most popular types of Client Implementation jobs in Charlotte, NC are:

Manager Client Implementation jobs near you

Senior Client Implementation Specialist

Paymentus

Charlotte, NC • On-site

Full-time

Re-posted 11 days ago

Job description

Summary/Objective
The Sr. Client Implementation Specialist will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process.
Essential Functions/ Responsibilities
  • Advice, design and implement best practices to ensure the solution satisfy client's requirements related to overall solution functionality, application architecture, security, and third party solution integrations.
  • Actively listen to the client to understand their complex business requirements for multiple client implementations.
  • Support the client during user acceptance testing, through launch and post-implementation stabilization. Participate in triage activities to identify root cause and recommend corrective measures to resolve issues.
  • Support Project Managers in managing project success; identify & escalate issues, and provide timely project progress updates.
  • Work with development & dev-ops teams to influence, design, and validate solutions.
  • Mentor, educate, and train colleagues. Collaborate with immediate and extended team to share best practices and ideas.
Supervisory Responsibility
This position does not have any supervisory responsibility or direct reports.
Education and Experience
  • Bachelor's degree or equivalent experience/project management certifications preferred
  • Background in delivering projects for external customers
  • Strong organizational, communications and people skills required
  • Ability to work independently and in a team environment
  • Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
  • Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
10-15% travel to customer sites may be required based upon project needs.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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