Drive monthly new client implementation starts to align with revenue and unit targets ... Manage change effectively and setting clear expectations of goals. * Foster associates to learn ...
Drive monthly new client implementation starts to align with revenue and unit targets ... Manage change effectively and setting clear expectations of goals. * Foster associates to learn ...
Drive monthly new client implementation starts to align with revenue and unit targets ... Manage change effectively and setting clear expectations of goals. * Foster associates to learn ...
Drive monthly new client implementation starts to align with revenue and unit targets ... Manage change effectively and setting clear expectations of goals. * Foster associates to learn ...
Manager of Client Billing Services Company: Physician Care Coordination Consultants (PC3) Location ... Identify workflow bottlenecks and implement process improvements that enhance productivity and ...
Manager of Client Billing Services Company: Physician Care Coordination Consultants (PC3) Location ... Identify workflow bottlenecks and implement process improvements that enhance productivity and ...
Area Manager
Eastwood, KY · On-site
... managing client implementation, etc. * Develop goals and objectives for each account, fully understanding, communicating, and executing these directing, coordinating, and delegating relative ...
Area Manager
Eastwood, KY · On-site
... managing client implementation, etc. * Develop goals and objectives for each account, fully understanding, communicating, and executing these directing, coordinating, and delegating relative ...
... managing client implementation, etc. * Develop goals and objectives for each account, fully understanding, communicating, and executing these directing, coordinating, and delegating relative ...
... managing client implementation, etc. * Develop goals and objectives for each account, fully understanding, communicating, and executing these directing, coordinating, and delegating relative ...
In this position you will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale ...
In this position you will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale ...
In this position you will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale ...
In this position you will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale ...
ADP is hiring an Implementation Project Manager/Implementation Specialist . In this position, you ... Strong focus on client service * Ability to think independently and make decisions * Strong ...
ADP is hiring an Implementation Project Manager/Implementation Specialist . In this position, you ... Strong focus on client service * Ability to think independently and make decisions * Strong ...
ADP is hiring an Implementation Project Manager/Implementation Specialist . In this position, you ... Strong focus on client service * Ability to think independently and make decisions * Strong ...
ADP is hiring an Implementation Project Manager/Implementation Specialist . In this position, you ... Strong focus on client service * Ability to think independently and make decisions * Strong ...
Implementation Supervisor II
KY · On-site
$55/hr
... manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits, client ...
Implementation Supervisor II
KY · On-site
$55/hr
... manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits, client ...
Implementation Specialist
Louisville, KY · On-site
As an Insurance Implementation Specialist you will be the client's first point of contact post sale, managing the implementation process from the sale through the transition to Client Service.
New
Implementation Specialist
Louisville, KY · On-site
As an Insurance Implementation Specialist you will be the client's first point of contact post sale, managing the implementation process from the sale through the transition to Client Service.
New
... client implementation activities A successful candidate would possess these skills: * Ability to ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
... client implementation activities A successful candidate would possess these skills: * Ability to ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
As an Insurance Implementation Specialist you will be the client's first point of contact post sale, managing the implementation process from the sale through the transition to Client Service.
New
As an Insurance Implementation Specialist you will be the client's first point of contact post sale, managing the implementation process from the sale through the transition to Client Service.
New
Defined Benefit Implementation Analyst
Louisville, KY · On-site +1
$59K - $119K/yr
... and aligned to client needs. The role involves contributing to re quirements, testing ... Manage your deliverables to the project plan * Actively participate in internal status calls
Defined Benefit Implementation Analyst
Louisville, KY · On-site +1
$59K - $119K/yr
... and aligned to client needs. The role involves contributing to re quirements, testing ... Manage your deliverables to the project plan * Actively participate in internal status calls
Defined Benefit Implementation Analyst
Louisville, KY · On-site
$59K - $119K/yr
... and aligned to client needs. The role involves contributing to re quirements, testing ... Manage your deliverables to the project plan * Actively participate in internal status calls
Defined Benefit Implementation Analyst
Louisville, KY · On-site
$59K - $119K/yr
... and aligned to client needs. The role involves contributing to re quirements, testing ... Manage your deliverables to the project plan * Actively participate in internal status calls
Waiver Care Manager
Louisville, KY · On-site
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Waiver Care Manager
Louisville, KY · On-site
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Waiver Care Manager
Louisville, KY · On-site
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Waiver Care Manager
Louisville, KY · On-site
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Waiver Care Manager
Louisville, KY · On-site
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Waiver Care Manager
Louisville, KY · On-site
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Our Care Manager will manage and develop all client services for Senior Helpers of Louisville ... implement changes to improve services provided. * Adapt and communicate the client care plans as ...
Client Services Manager - Security
Louisville, KY · On-site
$60K/yr
As a Security Client Services Manager, you'll be the trusted link between our clients and our ... and implementation of staffing schedules, budgets, payroll, and other reports Ensure 100 ...
Client Services Manager - Security
Louisville, KY · On-site
$60K/yr
As a Security Client Services Manager, you'll be the trusted link between our clients and our ... and implementation of staffing schedules, budgets, payroll, and other reports Ensure 100 ...
Manager Client Implementation information
See Charlestown, IN salary details
$35.9K - $46.6K
7% of jobs
$46.6K - $57.4K
4% of jobs
$67.8K is the 25th percentile. Wages below this are outliers.
$57.4K - $68.2K
14% of jobs
$68.2K - $79K
15% of jobs
The median wage is $86.5K / yr.
$79K - $89.8K
14% of jobs
$89.8K - $100.6K
14% of jobs
$106.4K is the 75th percentile. Wages above this are outliers.
$100.6K - $111.3K
13% of jobs
$111.3K - $122.1K
7% of jobs
$122.1K - $132.9K
5% of jobs
$132.9K - $143.7K
3% of jobs
$143.7K - $154.5K
3% of jobs
$35.9K
$95.2K
$154.5K
How much do manager client implementation jobs pay per year?
As of Aug 26, 2026, the average yearly pay for manager client implementation in Charlestown, IN is $95,183.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $111,300.00 per year, depending on experience, location, and employer.
What does a Manager Client Implementation do?
A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.
What are the key skills and qualifications needed to thrive as a Manager Client Implementation?
To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.
What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?
A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.
What is the difference between Manager Client Implementation vs Client Success Manager?
| Aspect | Manager Client Implementation | Client Success Manager |
|---|---|---|
| Primary Focus | Implementing solutions, onboarding clients, project management | Ensuring client satisfaction, retention, and ongoing support |
| Required Skills | Technical knowledge, project management, communication | Customer relationship management, communication, problem-solving |
| Work Environment | Project-based, cross-functional teams, technical settings | Customer-facing, account management, support teams |
| Certifications | Relevant technical or project management certifications | Customer service or success certifications often preferred |
The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.
Full-time
Retirement
Posted 23 days ago
Job description
ADP is hiring a Manager, New Business Implementation
Well, this may be the role for you.
Ready to make your mark?
ADP Retirement Services is hiring a Manager, New Business Implementation. This position will execute against the strategy to achieve the core business results goals as outlined by the Retirement Services Implementation leadership team. Outline and define key deliverables and measurable success factors and lead a staff of professionals in achieving the desired results. Accountable for ensuring the teams staffing requirements, are properly aligned with the sales volume, which ultimately reflect in the ability to provide service to our clients. This includes development of associates and aligning our associates, by skillset, to the complexity and requirements of the client, to ensure a smooth and successful implementation and client/partner experience. Development and structuring strong relationships with both internal and external partners are essential to being successful in this role.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
Drive monthly new client implementation starts to align with revenue and unit targets.
Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall.
Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall.
Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified.
Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals.
Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients.
Forecast departmental staffing requirements.
Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
Facilitate Associate Engagement Events
Performs other related duties as assigned.
TO SUCCEED IN THIS ROLE: Required Qualifications
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
BONUS POINTS FOR THESE: Preferred Qualifications
#LI-AJ1
#LI-Hybrid
- Are you excited about leading and developing a team?
- Are you passionate about collaborating with internal and external stakeholders to ensure the best experience for our clients?
- Do you enjoy working in a fast-paced environment?
Well, this may be the role for you.
Ready to make your mark?
ADP Retirement Services is hiring a Manager, New Business Implementation. This position will execute against the strategy to achieve the core business results goals as outlined by the Retirement Services Implementation leadership team. Outline and define key deliverables and measurable success factors and lead a staff of professionals in achieving the desired results. Accountable for ensuring the teams staffing requirements, are properly aligned with the sales volume, which ultimately reflect in the ability to provide service to our clients. This includes development of associates and aligning our associates, by skillset, to the complexity and requirements of the client, to ensure a smooth and successful implementation and client/partner experience. Development and structuring strong relationships with both internal and external partners are essential to being successful in this role.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
Drive monthly new client implementation starts to align with revenue and unit targets.
- Forecasting Starts
- Improving Starts YOY
- Drive the no start rate to be below set goal overall for our business each fiscal year.
- Drive retention by creating innovative solutions to support business which might be outside of the box.
Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall.
- NPS scores better than 36%, and driving engagement and overall score YOY
- Respond to client escalations and triage with internal partners where needed. Drive internal research, root cause analysis and correction action plan to resolution. Facilitate immediate remedy solutions.
- Work with internal service partners to ensure service level commitments are met.
- Drive response rate through additional client touchpoints.
Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall.
- Communicate effectively and frequently with the team.
- Conduct employee performance appraisals and assign performance objects and provide regular feedback. Delivering consistent reinforcement through verbal and written praise and appreciation.
- Manage change effectively and setting clear expectations of goals.
- Foster associates to learn, develop and adapt to constantly changing work environments.
- Provide coaching and mentoring for associate success
- Provide team training opportunities for focal areas.
- Encourage associates to think for themselves and make suggestions for improvements in their own processes.
- Align resources based on skills required to support our business plan.
- Conduct annual performance reviews on associates.
- Drive Stand Out check in's and utilize strength-based development based on profile.
Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified.
- Coordinate activities related to chartered projects. Complete project and issue tasks as assigned.
- Provide status against assigned deliverables in accordance with defined deadlines and procedures.
- Deliver overall organization improvements by looking for business process improvements.
- Drive additional revenue opportunities.
- Utilize monthly dashboard reporting to review progress, areas of improvement and efficiency of implementation.
Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals.
- Drive both starts in Units and Sales dollars annually -- these drives early billing
- Ensure compliance guidelines are being met through participant notifications
- Reduce Black Out timing
- Monitor Overall Portfolio Management of team.
Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients.
- Actively join team meetings to introduce yourself to sales and internal service leaders.
- Develop partnerships with internal service leaders on a regular basis to induce continuity between departments.
- Facilitate roundtable sessions to build partnerships, identify improvement opportunities and designate proper escalation channels.
- Support sales backlog, exceptions, general client questions and escalations.
Forecast departmental staffing requirements.
- Onboard new associates.
- Manage poor performing associates and the exposure/risk to the business.
- Pipeline sourcing -- college career fairs.
- Execute on SLT footprint strategy.
- Manage capacity and resource allocation to support the business needs.
Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
- Strategically develop and execute on improvement plan.
Facilitate Associate Engagement Events
- Fully support quarterly associate engagement events.
- Engage with all core associates via Site Representation.
Performs other related duties as assigned.
TO SUCCEED IN THIS ROLE: Required Qualifications
- 1-2 years of direct or indirect people leadership experience
- 5 years of related work or client facing experience
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
BONUS POINTS FOR THESE: Preferred Qualifications
- Retirement 401(k) experience
- Previous management experience or leadership training is strongly preferred.
- Knowledge of MS Office applications. Excellent verbal and written communication, interpersonal, coaching/feedback, and conflict resolution skills essential.
- Ability to multi-task and manage multiple priorities is required.
- Ability to partner with associates and managers across functions and at various levels within the organization to achieve the best possible outcome for the client and ADP.
- Effectively provides frequent coaching and development to associates.
- Effectively able to build a positive and engaged team culture and working environment.
- Embraces change and transformation and demonstrates a willingness to adapt.
- Creates learning opportunities for the team to continually improve the team's performance.
- Accountable for delivering on service level, productivity, and quality objectives.
#LI-AJ1
#LI-Hybrid
About ADP
Sourced by ZipRecruiter
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Roseland, NJ, US
Year founded
1949