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Manager Client Care Jobs in Colorado (NOW HIRING)

Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Manager , Client ...

Client Care Administrator

Denver, CO ยท On-site

$20 - $28/hr

Client Care Administrator Department: Administrative Employment Type: Full Time Location: Denver ... Manage appointments (scheduling, moving and canceling appointments) * Actively promote the clinic ...

VP of Client Care (RN)

Colorado Springs, CO ยท On-site

$123K - $158K/yr

As a direct report to the agency Administrator/HCA Manager, the VP of Client Care for a Class B, non-medical home care agency serves as the Licensed Health Care Professional as required by Colorado ...

Conduct regular CARE calls and site audits to stay ahead of client concerns and manage issues daily * Manage client data and documentation within internal systems Committed to: * Maintaining client ...

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Manager Client Care information

See Colorado salary details

$10

$25

$44

How much do manager client care jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for manager client care in Colorado is $25.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $31.92 per hour, depending on experience, location, and employer.

What does a Manager Client Care do?

A Manager Client Care is responsible for overseeing the client service team and ensuring that customers receive exceptional support and assistance. They manage client relationships, resolve escalated issues, and implement processes to improve client satisfaction. Additionally, they analyze client feedback to identify trends and areas for improvement, train staff, and collaborate with other departments to address client needs. Their ultimate goal is to enhance the overall client experience and maintain long-term client loyalty.

What are the key skills and qualifications needed to thrive as a Manager Client Care?

To thrive as a Manager Client Care, you need expertise in customer service management, problem-solving, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, performance metrics tools, and sometimes industry-specific certifications is typically required. Excellent interpersonal skills, leadership, and the ability to motivate and support a team set standout managers apart. These skills ensure effective client satisfaction, efficient operations, and the development of high-performing teams that drive business success.

How does a Manager Client Care typically collaborate with other departments to enhance client satisfaction?

A Manager Client Care often works closely with teams such as Sales, Product Development, and Technical Support to ensure a seamless client experience. This collaboration involves sharing client feedback, coordinating on issue resolution, and developing service improvements based on client needs. Regular meetings and cross-departmental projects are common, as they help align strategies and address any service gaps. Effective communication and relationship-building skills are key for success in this collaborative environment.

What are the responsibilities of a manager client care?

A manager client care is responsible for overseeing customer service operations, ensuring client satisfaction, resolving escalated issues, and managing a team of customer service representatives. They often analyze service metrics, develop improvement strategies, and coordinate with other departments to enhance the client experience.

What are the most commonly searched types of Client Care jobs in Colorado?

The most popular types of Client Care jobs in Colorado are:

What cities in Colorado are hiring for Manager Client Care jobs?

Cities in Colorado with the most Manager Client Care job openings:

Infographic showing various Manager Client Care job openings in Colorado as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $53,848 per year, or $25.9 per hour.

Client Care Manager

Denver, CO โ€ข On-site

$70K - $85K/yr

Other

Posted 17 days ago


Job description

  • Ambassador and spokesperson for the company
  • Work as a team with other team members
  • Follow all company philosophies, policies, and procedures.
  • Follow all company safety rules and requirements.
  • Enforce company philosophies, policies, and procedures within the Client Care department.
  • Represent the company in a professional manner.
  • Oversee daily performance of CCR's.
  • Empower CCR's to perform roles and responsibilities with quality and efficiency.
  • Act as backup for Client Care team, answering phone overflow as needed.
  • Quality Control: Monitor phone calls to assure that they are answered timely and

correctly to maximize booking rates and client experience.
  • Listen to, review & score recorded calls from CCR's for quality assurance; ensuring professional practice is being processed. (a minimum of 2 calls per week per CCR)
  • Complete required reports to assure CCR's team members are meeting job expectations.
  • Prepare and host department meetings as scheduled based on external department meetings.
  • Complete interview + offer process of new CCR's as needed.
  • Complete termination process of CCR's with guidance of HR Manager ad needed.
  • Conduct all aspects of onboarding and training for CCR, including but not limited to

dispatching, computer training, phone skills, script, and paperwork duties
  • Act as backup Dispatcher/ Dispatch Manager for coverage
  • Develop and maintain a training manual for the Client Care Department
  • Prepare evaluations for all CCR's including stats and performance notes based on KPI's on client care expectations and job description.
  • Perform evaluations for all CCR's on annual basis and 90 days post phone date and ensure HR Manager receives notice evaluation, pay increases.
  • Assist Operations Team + CCR's with questions on Service Titan (basic functions and reporting)
  • Reevaluate, adapt and innovate CCR processes and adjust as business needs
  • Performs related work as assigned.
  • Travel for additional personal development and training as needed.
  • Assist with troubleshooting & fixing issues with phone system.

  • Customer Service Experience
  • Management Experience
  • Service Titan Experience preferred.
  • Knowledge of the Windows Operating system
  • Proficient & advanced computer and typing skills.
  • Basic understanding of Denver Metro Area
  • Minimum high school diploma or GED equivalent
  • Basic math and reading comprehension.
  • On going management and technical training will be required from time to time outside of the office and after hours.