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Manager Center Jobs in Edmonton, AB (NOW HIRING)

KPMG

Manager, Canadian Resource Centre

Edmonton, AB

Canadian Resource Centre (CRC) is KPMG's offshore delivery model that supports Canadian engagement ... The primary role of CRC Manager is to provide direct support and guidance to both offshore and ...

U-Haul

Assistant Moving Center Manager

Edmonton, AB · On-site

The Assistant Manager supports the General Manager in leading daily operations while ensuring exceptional customer service, operational excellence, and business growth. This role requires a committed ...

Mattamy Homes

Sales Center Host

Edmonton, AB

Regional Sales Manager When it comes to forward-thinking homebuilding and thoughtfully planned ... The Sales Center Hostplays a key role in delivering a positive customer experience and supporting ...

Alsco Inc

District Manager

Edmonton, AB

$74K/yr

A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM. Essential Functions: - Develop and motivate a district to be a highly ...

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Manager Center information

What are some common challenges a manager center might face when leading a diverse team in a fast-paced environment?

As a Manager Center, one of the main challenges is balancing the needs of a diverse team while maintaining high service standards and meeting performance goals. You may encounter situations where team members have varying skill levels, communication styles, or work habits, requiring strong interpersonal and conflict resolution skills. Additionally, adapting quickly to changing organizational priorities and ensuring that your team stays motivated and aligned can be demanding. Regular coaching, clear communication, and fostering an inclusive environment are key strategies to overcome these challenges and drive team success.

What is the difference between Manager Center vs Operations Manager?

AspectManager CenterOperations Manager
Required CredentialsBachelor's degree, industry-specific certificationsBachelor's degree, often certifications in management or operations
Work EnvironmentCorporate offices, customer service centersManufacturing, logistics, or service industries
Employer & Industry UsageUsed in customer service, tech, and corporate sectorsCommon in manufacturing, logistics, and service industries
Search & Comparison IntentPeople comparing managerial roles in customer service or support centersIndividuals exploring operational leadership roles

The Manager Center typically focuses on overseeing customer service or support teams within a corporate environment, emphasizing team management and client relations. Operations Managers generally handle broader operational functions, process improvements, and logistics within industries like manufacturing or logistics. While both roles require leadership skills and relevant certifications, their focus areas and industry applications differ, making the comparison useful for those exploring managerial career paths in different sectors.

What is a manager center?

Manager Center jobs typically refer to roles where individuals oversee the operations and performance of a specific department, team, or business unit within an organization. These managers are responsible for supervising staff, setting goals, implementing policies, and ensuring efficient workflows. They also play a key role in decision-making, resource allocation, and maintaining communication between upper management and employees. The exact duties can vary depending on the industry and the size of the center or department.

What are the key skills and qualifications needed to thrive as a manager center, and why are they important?

To thrive as a Manager Center, you need strong leadership abilities, operational management experience, and a relevant degree such as business administration. Familiarity with CRM platforms, workforce management systems, and reporting tools is often required. Excellent communication, problem-solving, and team-building skills help foster a productive and motivated work environment. These competencies are crucial for optimizing center performance, ensuring customer satisfaction, and achieving organizational goals.

What are the most commonly searched types of Center jobs in Edmonton, AB?

The most popular types of Center jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Manager Center jobs?

Cities near Edmonton, AB with the most Manager Center job openings:

Manager Center jobs near you
Infographic showing various Manager Center job openings in Edmonton, AB as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Call Center & Contact Center Professionals

Hire Resolve.com

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 12 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development