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Manager Call Center Supervisor Jobs in Raleigh, NC

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$65K - $98K/yr

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... Associate's Degree in Business, Logistics, or related field and 1 year supervisory experience ...

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$65K - $98K/yr

... management at assigned facility Assists in integrating environmental considerations into process design Interprets and evaluates compliance status reports and relevant risk management practices ...

Walmart

Distribution Center Supervisor

Durham, NC · On-site

$65K - $98K/yr

... management at assigned facility Assists in integrating environmental considerations into process design Interprets and evaluates compliance status reports and relevant risk management practices ...

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$80K - $120K/yr

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

$65 - $90/hr

Experience in the managed care pre-certification process, level of care assessments and utilization ... SUPERVISORY REQUIREMENTS:**This position is an Individual Contributor.Why Raleigh Oaks Behavioral ...

Walmart

Distribution Center Supervisor

Morrisville, NC · On-site

$65K - $98K/yr

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... Associate's Degree in Business, Logistics, or related field and 1 year supervisory experience ...

Walmart

Distribution Center Supervisor

Durham, NC · On-site

$80K - $120K/yr

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Carrboro, NC · On-site

$65K - $98K/yr

... management at assigned facility Assists in integrating environmental considerations into process design Interprets and evaluates compliance status reports and relevant risk management practices ...

Walmart

Distribution Center Supervisor

Morrisville, NC · On-site

$65K - $98K/yr

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... Associate's Degree in Business, Logistics, or related field and 1 year supervisory experience ...

Walmart

Distribution Center Supervisor

Carrboro, NC · On-site

$65K - $98K/yr

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... Associate's Degree in Business, Logistics, or related field and 1 year supervisory experience ...

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All JobsCall Center Supervisor JobsManager Call Center Supervisor JobsManager Call Center Supervisor Jobs in Raleigh, NC

Manager Call Center Supervisor information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do manager call center supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager call center supervisor in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What does a manager call center supervisor do?

A Manager Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service representatives meet performance standards and deliver excellent customer support. They are responsible for training and coaching staff, monitoring calls for quality assurance, and implementing policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, analyze call center metrics, and report on team performance to senior management. Their leadership helps maintain a productive and positive work environment.

What are the key skills and qualifications needed to thrive as a manager call center supervisor?

To thrive as a Manager Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and a background in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are typically required. Outstanding communication, conflict resolution, and motivational skills help you lead teams and foster a positive work environment. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving organizational goals in a fast-paced call center setting.

How do manager call center supervisors typically balance team performance management with individual staff development?

Manager Call Center Supervisors are responsible for both driving overall team results and supporting the growth of individual agents. They achieve this by setting clear performance metrics, regularly monitoring call quality, and providing constructive feedback during one-on-one coaching sessions. Additionally, they identify skill gaps and organize targeted training or mentoring opportunities. Balancing these priorities requires strong organizational skills and a proactive approach to communication, ensuring both team goals and individual career aspirations are addressed.

What is the difference between Manager Call Center Supervisor vs Call Center Team Lead?

AspectManager Call Center SupervisorCall Center Team Lead
ResponsibilitiesOversees multiple teams, manages operations, implements policiesGuides team members, handles daily issues, supports supervisors
Required CredentialsTypically requires a bachelor's degree, experience in call center managementOften requires experience in call center roles, some leadership skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice or call floor, direct team interaction
Industry UsageCommonly used in large call centers and customer service operationsUsed in smaller teams or departments within call centers

The Manager Call Center Supervisor focuses on overseeing entire call center operations and managing multiple teams, while the Call Center Team Lead directly supports team members and handles daily operational issues. Both roles require call center experience, but the supervisor typically has more managerial responsibilities and strategic duties.

What are the most commonly searched types of Call Center Supervisor jobs in Raleigh, NC?

The most popular types of Call Center Supervisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Manager Call Center Supervisor jobs?

Cities near Raleigh, NC with the most Manager Call Center Supervisor job openings:

Manager Call Center Supervisor jobs near you

Remote Call Center Sales Agent

MDS Communications

Cary, NC • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 29 days ago

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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