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Manager Call Center Supervisor Jobs in Raleigh, NC

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management at assigned facility Assists in integrating environmental considerations into process design Interprets and evaluates compliance status reports and relevant risk management practices ...

Walmart

Distribution Center Supervisor

Durham, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management at assigned facility Assists in integrating environmental considerations into process design Interprets and evaluates compliance status reports and relevant risk management practices ...

Walmart

Distribution Center Supervisor

Durham, NC · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Morrisville, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... manage productivity of area of responsibility by preparing reviewing andor analyzing business ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

Walmart

Distribution Center Supervisor

Carrboro, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management at assigned facility Assists in integrating environmental considerations into process design Interprets and evaluates compliance status reports and relevant risk management practices ...

Walmart

Distribution Center Supervisor

Carrboro, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... manage productivity of area of responsibility by preparing reviewing andor analyzing business ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Durham, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... manage productivity of area of responsibility by preparing reviewing andor analyzing business ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

Walmart

Distribution Center Supervisor

Morrisville, NC · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Carrboro, NC · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and managing staffing and scheduling assigning duties and coordinating workloads in order to ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Zurich NA

Claims Call Centre Representative

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ... call center experience * Strong data entry skills and the ability to type 32 WPM or more

New

Walmart

Distribution Center Supervisor

Morrisville, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management at assigned facility Assists in integrating environmental considerations into process design Interprets and evaluates compliance status reports and relevant risk management practices ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ... Enlist management personnel, specialized support teams, or external repair organizations as ...

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$65K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... manage productivity of area of responsibility by preparing reviewing andor analyzing business ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

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Showing results 41-60

All JobsCall Center Supervisor JobsManager Call Center Supervisor JobsManager Call Center Supervisor Jobs in Raleigh, NC

Manager Call Center Supervisor information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do manager call center supervisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for manager call center supervisor in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What does a manager call center supervisor do?

A Manager Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service representatives meet performance standards and deliver excellent customer support. They are responsible for training and coaching staff, monitoring calls for quality assurance, and implementing policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, analyze call center metrics, and report on team performance to senior management. Their leadership helps maintain a productive and positive work environment.

How do manager call center supervisors typically balance team performance management with individual staff development?

Manager Call Center Supervisors are responsible for both driving overall team results and supporting the growth of individual agents. They achieve this by setting clear performance metrics, regularly monitoring call quality, and providing constructive feedback during one-on-one coaching sessions. Additionally, they identify skill gaps and organize targeted training or mentoring opportunities. Balancing these priorities requires strong organizational skills and a proactive approach to communication, ensuring both team goals and individual career aspirations are addressed.

What are the key skills and qualifications needed to thrive as a manager call center supervisor?

To thrive as a Manager Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and a background in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are typically required. Outstanding communication, conflict resolution, and motivational skills help you lead teams and foster a positive work environment. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving organizational goals in a fast-paced call center setting.

What is the difference between Manager Call Center Supervisor vs Call Center Team Lead?

AspectManager Call Center SupervisorCall Center Team Lead
ResponsibilitiesOversees multiple teams, manages operations, implements policiesGuides team members, handles daily issues, supports supervisors
Required CredentialsTypically requires a bachelor's degree, experience in call center managementOften requires experience in call center roles, some leadership skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice or call floor, direct team interaction
Industry UsageCommonly used in large call centers and customer service operationsUsed in smaller teams or departments within call centers

The Manager Call Center Supervisor focuses on overseeing entire call center operations and managing multiple teams, while the Call Center Team Lead directly supports team members and handles daily operational issues. Both roles require call center experience, but the supervisor typically has more managerial responsibilities and strategic duties.

What are the most commonly searched types of Call Center Supervisor jobs in Raleigh, NC?

The most popular types of Call Center Supervisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Manager Call Center Supervisor jobs?

Cities near Raleigh, NC with the most Manager Call Center Supervisor job openings:

Manager Call Center Supervisor jobs near you

Call Center Customer Service Professional

KellyMitchell Group

Cary, NC • On-site

$24 - $35/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Job description

Job Summary
Our client is seeking a Call Center Customer Service Professional to join their team! This position is located in Cary, North Carolina.
Core Responsibilities
  • Serve as the primary point of contact for incoming customer service calls, conducting thorough initial diagnostics and executing necessary actions to correct technical problems
  • Managed outbound resolution and initiate outbound communications to internal teams and external customers to expedite task completion, resolve complex issues, and educate users on established systems and processes
  • Enlist management personnel, specialized support teams, or external repair organizations as necessary to facilitate rapid trouble resolution and minimize downtime
  • Maintain continuous, clear communication with customers, providing timely updates on ticket status, expected resolution times, and final outcomes to ensure a high level of customer satisfaction
Required Skills/Experience (Must-Haves)
  • 7+ years of proven experience in technical support, customer service, or a related service desk environment
  • Must be a US Citizen eligible to obtain and maintain a Public Trust clearance
Preferred Skills/Experience (Nice-to-Haves)
  • Experience diagnosing technical issues
  • Experience educating users
  • Ability to ensure swift and accurate resolutions
Key Competencies & Behaviors
  • Strong organizational skills
  • Time management and multitasking abilities
  • Active listener
Work Environment
  • Location: Cary, North Carolina
  • Hybrid (On-site Tuesday, Wednesday, Thursday | Work from Home Monday, Friday)
  • Operations run 24/7/365. To support this, they operate on three primary shifts:
  • Day Shift: 7:30 AM - 3:30 PM
  • Swing Shift: 3:30 PM - 12:00 AM
  • Midnight Shift: 12:00 AM - 8:00 AM

Compensation & Benefits
  • Pay Range: The approximate pay range for this position is between $24.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

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